Changing Exchange Server Address (Not Possible)

sindizzy · 10/07/2010, 10:23 AM

So my company is upgrading their Exchange server and in the process also will be changing the server address. It currently is corpmail.company.com and after the upgrade it will be mail.company.com. I went into the account settings for this account and the only thing I can change is the password. I called Sprint tech support and they said that I couldn't do it, that webOS will not let you. So i countered with what if i delete the account and re-add it. The tech rep said that webOS will remember your account and try to use the old server address regardless of what I input. He said the only way to update the address was to do a hard reset and then create a new Palm profile so that the old server address is completely erased. If that's true I would lose ALL my data that's tied in to my current Palm profile. Has anyone encountered this issue? Is this all true? Any workaround that will update the server address and keep my current profile?

~agp

Barebuns · 10/07/2010, 11:30 AM

That doesn't sound real to me. Besides there is little to lose to delete an account and create another. For that matter you can leave the current account alone, and add a new one. The nice thing with Exchange and IMAP is that nothing is stored solely on your phone, it's all synched to the server so deleting an account only takes time, but not data.

ISU_phoria · 10/07/2010, 11:38 AM

Bummer, wish someone would have told me before we changed servers and I added the new account to my phone and it worked perfectly!!

All I did was leave the old account as-is, created a new exchange account with the new server name. Once that connected and synced properly, I just deleted the old account.

Worked like a charm! (that was before the most recnent WebOS update, though)

verwon · 10/07/2010, 01:06 PM

ADVICE: Never take Sprint Tech Support's word on ANYTHING!!! Always double check online!!!

They couldn't even get my Pre activated. I came here, read what the problem was and how to fix it and had to tell the woman on the phone what we needed to do. Surprise, it worked!

HardBeatZ · 10/07/2010, 02:17 PM

The device doesn't remember any settings like that. Just delete the account and readd it using the new settings.

Many of the settings are locked out from being changed for obvious security reasons. Just deleting and readding the account should get you back up and running in no time.

sindizzy · 10/07/2010, 04:10 PM

When this happens within the next week I will delete the old account, add the new account and then sync up. will report any issues.

~agp

sindizzy · 10/20/2010, 10:08 AM

So we finally changed over to the new Exchange server yesterday. Today I tried to add the new account but the Pre told me an account with the same email already existed. so I deleted the old account, waited for it delete all synced data, added the account with new server address, and bam it just finished syncing.

so what's up with this tech guy? he was like even the second tier support and told me i was out of luck. hmmmm its all working as i write this.

AGP

10/07/2010, 10:23 AM	#1 (permalink)
sindizzy Member Join Date: Jun 2009 Posts: 59 Likes Received: 0 Thanks: 0 Thanked 3 Times in 3 Posts	Changing Exchange Server Address (Not Possible) So my company is upgrading their Exchange server and in the process also will be changing the server address. It currently is corpmail.company.com and after the upgrade it will be mail.company.com. I went into the account settings for this account and the only thing I can change is the password. I called Sprint tech support and they said that I couldn't do it, that webOS will not let you. So i countered with what if i delete the account and re-add it. The tech rep said that webOS will remember your account and try to use the old server address regardless of what I input. He said the only way to update the address was to do a hard reset and then create a new Palm profile so that the old server address is completely erased. If that's true I would lose ALL my data that's tied in to my current Palm profile. Has anyone encountered this issue? Is this all true? Any workaround that will update the server address and keep my current profile? ~agp
	Liked by

10/07/2010, 11:30 AM	#2 (permalink)
Barebuns Member Join Date: Mar 2010 Posts: 73 Likes Received: 0 Thanks: 11 Thanked 11 Times in 9 Posts	That doesn't sound real to me. Besides there is little to lose to delete an account and create another. For that matter you can leave the current account alone, and add a new one. The nice thing with Exchange and IMAP is that nothing is stored solely on your phone, it's all synched to the server so deleting an account only takes time, but not data.
	Liked by

10/07/2010, 11:38 AM	#3 (permalink)
ISU_phoria Member Join Date: Jun 2009 Posts: 83 Likes Received: 0 Thanks: 3 Thanked 21 Times in 14 Posts	Bummer, wish someone would have told me before we changed servers and I added the new account to my phone and it worked perfectly!! All I did was leave the old account as-is, created a new exchange account with the new server name. Once that connected and synced properly, I just deleted the old account. Worked like a charm! (that was before the most recnent WebOS update, though)
	Liked by

10/07/2010, 01:06 PM	#4 (permalink)
verwon Member Join Date: Jun 2010 Location: Earth....maybe! Posts: 3,369 Likes Received: 13 Thanks: 6,075 Thanked 2,033 Times in 1,606 Posts	ADVICE: Never take Sprint Tech Support's word on ANYTHING!!! Always double check online!!! They couldn't even get my Pre activated. I came here, read what the problem was and how to fix it and had to tell the woman on the phone what we needed to do. Surprise, it worked! __________________ Sent from my favorite gadget!
	Liked by

10/07/2010, 02:17 PM	#5 (permalink)
HardBeatZ Member Join Date: Nov 2008 Location: Orlando, Florida Posts: 1,562 Likes Received: 244 Thanks: 52 Thanked 1,273 Times in 499 Posts	The device doesn't remember any settings like that. Just delete the account and readd it using the new settings. Many of the settings are locked out from being changed for obvious security reasons. Just deleting and readding the account should get you back up and running in no time. __________________ HP webOS Tech Support 5Ts: Five ways to get your webOS tablet working again: http://www.hpwebos.com/5Ts 6Ts: Six ways to get your webOS phone working again: http://www.hpwebos.com/6Ts
	Liked by

10/07/2010, 04:10 PM	#6 (permalink)
sindizzy Member Join Date: Jun 2009 Posts: 59 Likes Received: 0 Thanks: 0 Thanked 3 Times in 3 Posts	When this happens within the next week I will delete the old account, add the new account and then sync up. will report any issues. ~agp
	Liked by

10/20/2010, 10:08 AM	#7 (permalink)
sindizzy Member Join Date: Jun 2009 Posts: 59 Likes Received: 0 Thanks: 0 Thanked 3 Times in 3 Posts	So we finally changed over to the new Exchange server yesterday. Today I tried to add the new account but the Pre told me an account with the same email already existed. so I deleted the old account, waited for it delete all synced data, added the account with new server address, and bam it just finished syncing. so what's up with this tech guy? he was like even the second tier support and told me i was out of luck. hmmmm its all working as i write this. AGP
	Liked by

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