Results 1 to 8 of 8
  1.    #1  
    I dropped my Pre flatface today and the screen busted. Got a new one coming, but I need to retrieve my files from the old one.... The screen wont respond and all it does when i plug the usb in is go straight to charging...

    Someone help me out with this one?

    And... is there a way to wipe the phone via keypad after I've retrieved my files?

    Any help would be greatly appreciated
  2. #2  
    orange+sym+U
  3.    #3  
    That's not doing anything on my phone

    I've held it down, tried it in order, etc. What am I doing wrong?
  4. #4  
    are you already plugged into the computer?

    Edit: I just noticed that you said it goes straight to charging.. I'm not sure about this one then. You need the option of putting your phone into usb mode to come up.
  5.    #5  
    Ive unplugged it several times and plugged it back in. The Pre never gives me the option of USB mode or charging like it normally does.
  6.    #6  
    How about just wiping the phone?

    Is there a way to do a hard reset from the keypad?
  7. #7  
    Quote Originally Posted by scwalker78 View Post
    How about just wiping the phone?

    Is there a way to do a hard reset from the keypad?
    No but if it has a data connection you can do a remote wipe from palm.com if you sign into your profile on there
  8.    #8  
    ooooooook I figured it out

    turns out the usb cable was bad and wasnt talking to the laptop

    got a new cable, plugged it in, used keypad to place pre into usb mode and retrieved all my files

    Now I'll remote wipe it... thanks for all the suggestions

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