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  1. Honis's Avatar
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    #41  
    I'm a man, but I can change, if I have to, I guess.
    Device history: *free feature Phone*x3 -> LG Rumor -> Palm Pre -> HTC Arrive (3days) -> Samsung Nexus S 4G (28 days) -> Samsung Galaxy S II Sprint Epic 4G Touch -> Palm Pre -> Pre 3
  2. #42  
    Quote Originally Posted by cowgirlupkelly View Post
    Most of people are locked in with a $300 disconnect fee on the smart/data plan.
    Read everything I wrote.... if it is a valid complaint, it should be used to get out of said contract. If people think the FCC will follow up on this as valid, then it is a valid complaint to get out of the contract.
  3. #43  
    I disagree with you to an extent. Companies don't just let people out of these even with a valid complaint.

    The complaint is that they advertised the GPS on the phone but never told anyone they would have to pay for Verizon GPS for any of it to work. That's deceptive. If they had it in fine print or explained it to people when they went to upgrade or get the phone that would be one thing. They didn't.

    My husband knew what my Pre could and could not do. When he upgraded and got the Pre he assumed Verizon's would do the same. He didn't experiment with some of the stuff until after his 30 days and the stuff he did during the 30 days and called Verizon on they told him. Oh let me check and it's coming and will be taken care of (ie, TV and GPS). It's not been done. But then again I hate Verizon so I coudl be biased.

    Oh and if you don't want to file a complaint then don't but don't try to make a group seem small that they are trying everything they can think of to get a company to change the practice and be honest and fair. Not saying Verizon has to make the GPS work but they shouldn't advertise that it did (and they did show apps on the commerical that required GPS).

    'nuff said
  4. #44  
    Hmmm so Verizon cares about the webOS users when they have at least 100 times more Android users that are happy. Sure...
  5. #45  
    Quote Originally Posted by cowgirlupkelly View Post
    I disagree with you to an extent. Companies don't just let people out of these even with a valid complaint.

    The complaint is that they advertised the GPS on the phone but never told anyone they would have to pay for Verizon GPS for any of it to work. That's deceptive. If they had it in fine print or explained it to people when they went to upgrade or get the phone that would be one thing. They didn't.

    My husband knew what my Pre could and could not do. When he upgraded and got the Pre he assumed Verizon's would do the same. He didn't experiment with some of the stuff until after his 30 days and the stuff he did during the 30 days and called Verizon on they told him. Oh let me check and it's coming and will be taken care of (ie, TV and GPS). It's not been done. But then again I hate Verizon so I coudl be biased.

    Oh and if you don't want to file a complaint then don't but don't try to make a group seem small that they are trying everything they can think of to get a company to change the practice and be honest and fair. Not saying Verizon has to make the GPS work but they shouldn't advertise that it did (and they did show apps on the commerical that required GPS).

    'nuff said


    Okay you keep bringing up "TV" .... "TV" on Sprint is a SPRINT PRODUCT, I have had it on previous Sprint phones (even feature phones). So I really am not sure what you are referring to here, there is a reason it is called "Sprint TV" on Sprint phones (regardless of it being WebOS or other).

    On to the commercial please tell me what apps it showed that "require" GPS. I am not saying you are wrong, I just don't recall any ad campaign at all from VZW let alone one featuring apps that "require" GPS.

    To both of my points, I am not saying you are wrong, but I have not seen either feature promised or advertised by VZW in the aspect you are saying.
  6. #46  
    V-Cast is Verizon's TV. You are right it's not the Sprint TV. The Pre is fully capable of getting it. Verizon choose not to allow Pre and at least the first version of Droid to get their V-Cast.

    I believe it was the commercial showing apps and one of the apps was GPS Dashboard with requires GPS to use.
  7. #47  
    Is it they chose not to allow or that they didn't develop that app for a given platform/os version? I think you are really getting beyond the scope of what this thread was about.... you are speaking to specific apps, that don't not work, but aren't developed for WebOS (at least in it's current state). The same could be said about the NFL app, that is advertised by VZW now that they bought the contract, but as of my last reading it was on multiple devices but not on WebOS.
  8. #48  
    BAER
  9. #49  
    Quote Originally Posted by cowgirlupkelly View Post
    BAER
    Brakes? They are decent, being a VW guy I prefer something from Porsche though ..... mmmm Porsche brakes.....



    (not my car)
  10. #50  
    Quote Originally Posted by not-yet-pre View Post
    I did this several months ago and received a nice form letter from the FCC acknowledging my complaint. However the letter did not mention a course of action to be taken by the FCC. I also filed a complaint with Verizon on their Service Forum and received a phone call from a Verizon service advisor. The call lasted several minutes and ended with Verizon denying that the problem exists. They also offered to allow me to switch phones or replace my Pre Plus with another one. I don’t think that Verizon is going to budge on this issue as long as they can sell the Verizon Navigator service for $10.00 per month.
    This post is a supplement to my first post on this thread:

    Coincidently, the day after I entered the above post, I got a call from a person at Verizon’s public relations department telling me that the FCC forwarded the complaint I filed to them and they are required to respond. She said that the matter was “Under Investigation” and I would be contacted later with a response to the complaint. So perhaps complaining to the FCC will get some attention from Verizon.
    Palm m130 > Verizon Trēo 650 > Verizon Trēo 755p > Verizon Palm Prē Plus > TouchPad > Verizon Palm Prē 2
    ~ The Future's Just Not What it Used To Be ~
  11.    #51  
    Quote Originally Posted by not-yet-pre View Post
    This post is a supplement to my first post on this thread:

    Coincidently, the day after I entered the above post, I got a call from a person at Verizon’s public relations department telling me that the FCC forwarded the complaint I filed to them and they are required to respond. She said that the matter was “Under Investigation” and I would be contacted later with a response to the complaint. So perhaps complaining to the FCC will get some attention from Verizon.
    That's the goal. If we can get enough people to complain, as one member on here suggested, perhaps Verizon will decide it's simply not worth the headache and unlock the GPS function. But, yes, we need a lot of people to file complaints.
  12. #52  
    LOL
  13.    #53  
    Thanks for that info! I have doubled up and filed a BBB complaint as well. People should get on board with this too. Here is why this is a great idea:

    I know from previous experience that every BBB complaint gets forwarded directly to Verizon consumer relations and they are required to follow-up personally with each complainant...you won't get a regular customer service person on this or a generic response. Your case # is assigned to a particular consumer relations specialist, so you won't get bounced around to random people who don't know what's going on. Each complaint get a BBB case # and Verizon is required to report back to the BBB on whether or not the complaint was resolved, and if so, how it was resolved. They have 30 days to deal with a complaint, so these don't linger on and on. So, if everyone who has filed an FCC complaint also follows up with a BBB complaint, we can at least make things very annoying for Verizon.

    Let's hold their feet to the fire.
  14.    #54  
    Quote Originally Posted by GuyFromNam View Post
    OK, this may be a bit besides the point but has any of you tried ebag33's GPS fix and does it solve (part of) your problem?
    Sounds like it's getting a typical response to most workarounds...works for some, not for others. Unfortunately, it didn't work for me.
  15. #55  
    Quote Originally Posted by YankBoy View Post
    Sounds like it's getting a typical response to most workarounds...works for some, not for others. Unfortunately, it didn't work for me.
    Too bad. Please proceed to abandon ship or sue the rats.
  16.    #56  
    Bump
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