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  1.    #1  
    I bought a nice lookinf AT&T Palm Pre Plus off craigs'list

    I activated it with an AT&T sim

    I unlocked it for t-mobile

    I made a couple of test calls, worked perfectly

    I installed webos quick install and the music player that's so popular

    I entered the code in the phone so it would work when plugged into the pc (after unlcoking step)

    I left it on USB charger on the PC when I went to bed to let it charge

    Next morning I noticed it was not charged all the way!

    I put it in airplane mode to save battery while charging

    It kept draining and draining, and the battery stays stone cold the entire time, it never gets warm, it will not charge and the phone radio will not work.

    When restarting after a hard reset, it says an error accoured that can't be fixed with the sky and clouds thingy.

    If I put it in developer mode, it will pass that screen and go into the OS, but the phone will not work. It either will say phone offline, or even say nothing at all, not even acknowledging the radio is off.

    I have tried turning on and off airplane mode, manually turning on and off the raido (does not respond when turning on using ##66# or whatever it was).

    So I have seen other posts on this issue, but no fix. Is this officialy a hardware issue?

    I have tried reinsatlling WebOS, it either fails or goes into that error screen with blue sky so it seems pointless.

    I only made like 2 calls on this thing, spent coutless hours on it, all for this! This is a real dissapoinemnt, I've been a smartphone geek for a few years and this is the hardest time I've ever had.

    I did the hardware quick test, modem failure and the code is 100.

    Everytime I try and re-install webOS it fails at 56%.
  2.    #2  
    Quote Originally Posted by GuyFromNam View Post
    I fixed a phone that had the same behaviour recently. Let me get behind a computer.

    The modem state may be Unknown. You may need to reinstall the modem fimware to correct this.

    2 questions
    Did you disable DIAG mode as per unlock instructions (this is not DEV mode)
    Did you try webos Doctor in recovery mode. (reboot while holding the volume up button until a USB symbol is displayed)


    Did you disable DIAG mode as per unlock instructions (this is not DEV mode)?
    Yes I did, however I did run a while before doing that. I noticed I could not get the other computer to recognize the phone, so I then took it out of DIAG mode.

    Did you try webos Doctor in recovery mode. (reboot while holding the volume up button until a USB symbol is displayed)[/
    Yes that is the method I used.
  3.    #3  
    Quote Originally Posted by GuyFromNam View Post
    OK, well your phone is probably not bricked.

    A few questions to determine the easiest route:
    Do have webOS Quickinstall?
    Have you rooted your phone?
    Do you have a terminal app installed on your Pre?
    Do have webOS Quickinstall?
    YEs

    Have you rooted your phone?
    No I have not

    Do you have a terminal app installed on your Pre?[/
    I am not sure, but I did not install one myself. So I guess it's a no.
  4.    #4  
    Quote Originally Posted by GuyFromNam View Post
    OK, your webos doctor fails at 56%. That's when filesystem partitioning takes place.
    Are you sure it's not 66%. Could you try again to check? I don't want to focus on your modem (and spend more time on that) needlessly.

    Also, please recheck if it's not DIAG mode enabled. Sorry for insisting but in my experience a lot of user error is due to users not being able to distinguish the two.

    DEV Mode: is when you type 'webos20090606' and turn it on.
    DIAG Mode: is when you enter ##usbpass# or #*usbpass# in the dialer and set the diag ports (you need a keygen to do this - provided with the unlock software).
    Yes I confirmed it stops at 56%, and yes I turned off Diag mode already per the unlock tool that cost me $40.
  5. #5  
    Just wanted to add that I'm the happy owner of the Pre fixed by the GuyFromNam. He definitely knows his stuff

    Thanks once again!
  6.    #6  
    I'm ready to go for it; can you please tell me which tar file it is specifically? I've got an ATT.tar, NOVACOM installer.tar type file, and WebOS.tar.

    Which one is the correct tar file for the modem?

    Sorry I didn't jump right into it I had to find a way to charge the battery since it (the phone) currently does not charge, although the little volt sign saying it's charging is on all the time even when no charger is plugged in

    I installed preware and I want to next copy the tar via WebOSQuickInstall, and than use either terminus or command line.

    I have t-mobile so I doubt calling AT&T would be an option. NOt that I haven't noticed all these type of posts over at the offical Palm forums end with "Call Palm at 800-blah-blah and our representative will have some options for you." obviously a sign that you have to buy a new device from them when it goes this far, they don't wanna walk anyone through this for free I guess.

    Thanks much I really appreciate your help.
    Last edited by top producer; 09/11/2010 at 12:29 AM.
  7.    #7  
    Do I put my phone in recovery mode or do I just boot it into developer mode?

    I've got all the software downloaded and everything else ready to go, I started the emulator and tested it, but not with my phone plugged into the PC yet.

    So how do I get it all ready to send the file and run it, besides installing all the stuff, which I did do, what is the final step on the Phone itself?
  8.    #8  
    Quote Originally Posted by top producer View Post
    Do I put my phone in recovery mode or do I just boot it into developer mode?

    I've got all the software downloaded and everything else ready to go, I started the emulator and tested it, but not with my phone plugged into the PC yet.

    So how do I get it all ready to send the file and run it, besides installing all the stuff, which I did do, what is the final step on the Phone itself?
    Nevermind it's on that link you provided, sorry I just wanted to ask but I found it...will proceed cautiosly
  9.    #9  
    Well it didn't work. The modem won't "wakeup" it's dead! lol

    Looks like I will just sell this for parts' the LCD is good, wifi works. Everything but the phone and it will not charge.

    Pics attached screenshots of the failed attempt.

    Thanks for taking me as far down the software issues troublshooting path as possible, before finally 100% resigning to it being a hardware issue, which I fully believe it is, and of course I didn't want to find that out but such is life now I will sell it for parts and sell the centro I bought to use as a charger for it.
    Attached Images Attached Images
  10.    #10  
    Quote Originally Posted by GuyFromNam View Post
    Ahhh. Too bad you've got a snoring modem.
    What's that screenshot from though? The command line windows of webOS QuickInstall?
    That is Novaterm, makes it so when I type the command into it, it goes into the phone via the command line to the root of the phone..

    Per the instructions here:
    Portal:Accessing Linux - WebOS Internals

    Step 5 under "Procedure" for Windows machines.

    --------------

    Procedure:
    In general, simply installing the Palm SDK gives you everything you need for full access to the Linux operating system on the Pre or Pixi. There is no special "rooting" or "jailbreaking" process. Simply installing the SDK provides you with unlimited access to the Linux operating system logged in as the root user. Palm does not see this as a bad thing. Palm provides all these tools for download by anyone, anytime, for free.

    1.Download the Palm SDK.
    2.Install it using the installation instructions for Mac, Linux, or Windows.
    3.Enable dev mode on your Pre:
    1.In Card view or in the Launcher application, type the following: webos20090606
    2.Tap the resulting Developer Mode Enabler icon.
    3.In the application, move the Developer Mode slider to the On position.
    4.Tap Reset the Device .
    When reset is complete, Developer mode is enabled.
    4.Plug the device into the computer via the USB cable, and select "Charge only."
    5.The next step varies:
    On Mac or Linux, type novaterm in a command (terminal) window to directly access the Linux command line.
    On Windows you will need to download and install a novaterm program.
    On 32 bit Windows download novaterm1.zip and unzip it into the \program files\palm\sdk\bin directory.
    On 64 bit Windows download novaterm64.zip and unzip it into the \program files\palm\sdk\bin directory.
    Then, just like the Mac and Linux users you can just type novaterm.
    At this point you will have a window with a prompt that says root@webos-device: or something similar.

    You are now logged in as root on your webOS device and can do anything you would normally do on a Linux device.

    Please be careful, you can seriously bork your phone now.

    NOTE: with the addition of the ability to install Optware packages to Preware, unless you have a need or desire to type commands into the native Linux of the Pre, there is no need to do this. Webos Quick Install and Preware are fully capable of installing any Optware IPK to the Pre. This Linux command line access is needed by very few people. If you came here from a web page that talked about "root access" or "rooting your Pre" be aware that most of the instructions which require root access have been superceded.
  11. #11  
    Hi guys,
    The first, thanks for all.
    The second, I'm sorry for my english.

    Now I tell you my problem.
    I unlocked the Palm Pre, for that Palm doesn't want to give me assistance.

    When I installed the update 1.4.5, the Pre locked itself.
    A message was appearing: www.palm.com/ROM
    I followed the instructions, and I executed the webOS Doctor for my region.
    The process stopped at 64 %, saying that couldn't restore the phone.

    Realizing a diagnosis, the mistake was: #100 Modem.

    Reading this forum I decided to realize the method before described, reinstating
    manually the firmware. This was the result:



    The telephone continues with the same problem: it does not get update correctly,
    being blocked when it gets updated. When I recovery it with webOS Doctor,
    this stopped in 64 %, If I remove the battery, I can use the Pre but it isn't updated.
    Pre becomes offline itself. When I call, to them in 1:38 the phone stopp the call.

    Any idea to solve my problem?
    Thanks very much for everything.
    Greetings!
  12. #12  
    Oh, hi, I'm from Madrid (Spain), hehe

    Yeah, the DIAG mode is disable (I unlucked by IMEI code)
  13. #13  
    Ups!
    Lo siento, muchas gracias!



    Es un placer hablar espaņol!!!jeje
  14. #14  
    Quote Originally Posted by GuyFromNam View Post
    First look in this thread http://forums.precentral.net/palm-pr...line-mode.html, search the forum, and try every other easier solution. Please note I've only tested this on a few GSM Pre's (no CDMA, and no Plusses, which doesn't mean it won't work though).

    Disclaimer: proceed at your own risk.

    Start by rooting your Pre (obtaining access to Linux on the Pre):
    Portal:Accessing Linux - WebOS Internals

    I advise you do this procedure, instead of installing Terminus via Preware.
    Using Terminus you will have to type the command, and the output will be a lot harder to read.

    Also, as per my previous post, you could also just not 'Indiana Jones' your Pre and send it in for repair. I even advise you to do so. Disclaimer: proceed at your own risk.

    Flashing the modem firmware
    The whole point to this, is that your modem is either fried (in which case nothing will help), has an Unknown state (in which forcefully reinstalling the firmware may help), or some other problem I can't help you with.

    WARNING: Do not EVER try to flash a modem with modem firmware extracted from another models webOS Doctor, ie do not flash the European GSM Pre with the AT&T modem firmware or viceversa (same applies to Pixi modem firmware). Just check and doublecheck you have the right modem firmware for your phone and then proceed. If you're not sure, do not proceed.

    In the resources folder of the jar file, you see two tar files:
    webOS.tar
    att.tar
    Double-click the webOS.tar. Extract this file: castleumtsfw.tar

    Open webOS QuickInstall.
    Select Tools > Send File.
    In the File box, browse to castleumtsfw.tar (or just drop it in the box)
    In the Destination Folder, type "tmp" (without the quotes)
    Click Send To Device and close webOS QuickInstall.

    Open the command prompt and gain access to your Pre.
    Copy&paste this line:
    PmModemUpdater -f </tmp/castleumtsfw.tar

    If the -f switch above doesn't work:
    Try:
    PmModemUpdater -m -e -o </tmp/castleumtsfw.tar
    and then after that:
    PmModemUpdater -f </tmp/castleumtsfw.tar

    Please note none of the above instructions are mine. All credit must go to sconix who came up with it to get the Rebel Simcard to work on Pre versions 1.4.0 and higher: http://forums.precentral.net/gsm-pre...ml#post2275130.

    The meo>f variation is courtesy of ddluk.

    Also note all of the above was written on a AM and without any coffee intake.
    If you're not sure about anything, let me know.

    Anyone who feels something should either be corrected or elaborated on, please let me know.
    This worked wonders! thanks... well i used different tar CDMA tar is...

    Code:
    PmModemUpdater -f </tmp/castlecdma_evt1_fw.tar
    MatterOfFactJack
  15. #15  
    hello

    i have same problem like you,phone stuck in offline and not charge, but i fix this, just change flat cable, and thats it...

    best regards...
  16. #16  
    hello

    i have same problem like you,phone stuck in offline and not charge, but i fix this, just change flat cable, and thats it...

    best regards...
  17. #17  
    Quote Originally Posted by dimitri84b View Post
    hello

    i have same problem like you,phone stuck in offline and not charge, but i fix this, just change flat cable, and thats it...

    best regards...
    Here is a wiki write up i did..
    ModemFW Flash - WebOS Internals
    MatterOfFactJack
  18. #18  
    Quote Originally Posted by GuyFromNam View Post
    Hey Jack, regarding the credits below the wiki write up. I certainly did not come up with this for Rebel Sim Cards. Sconix did.
    My humble contribution is figuring it could be used for modem sw repair as well in Offline issues.
    I updated it :-)
    MatterOfFactJack
  19. #19  
    i've got a palm pre plus on verizon. the phone went into "phone offline" on saturday. i resetted hoping that would fix. all it does is go to the blue clouds screen and say

    "Phone Error: Your phone is experiencing an error that cannot be resolved."

    i doctored today with the latest version. it completes fine but i still only get the blue cloud and same error.

    i've put it in recovery mode, booted, and can look around in the device using novaterm.

    i found the ModemFW flash wiki, i've extracted the needed tar files, but i can't put them on the pre since my pre doesn't show up as a drive on my computer (windows 7). The only option i get is "Eject Pre" and a grayed-out "removeable drive d:". i tried this both in the recover mode (when "palm" is on the device and i'm using novaterm; i'm not surprised this doesn't work) and also when i just have the blue clouds.

    i'd really appreciate any pointers. i'm hoping the radio isn't just dead.

    btw, what's the proper way to get out of mode where i'm using novaterm? there's no "reboot" or "shutdown" like linux. i just pulled the battery. hope that's okay.

    thanks.
    Last edited by 4mla1fn; 12/05/2011 at 10:55 AM.
  20. #20  
    You ask for a pointer and thats all I have:
    There is a way to transfer files with novacom (or novaterm?). Don't have link atm. Please search for it.
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