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  1.    #1  
    Hello all -

    I'm on my 3rd Pre+ and although now I finally own one with minimal keyboard sticking/missing issues (usually just my own errors)... the backlight is messed up.

    It's not just dim, or a little uneven.. it's completely BROKEN on the left side. No light = no using the keyboard in dim/dark settings.

    So my question is.. is the keyboard backlight issue just my phone's hardware, or might an update help?

    Any thoughts????
  2. #2  
    It's probably a refurb.
  3. #3  
    hardware.
  4. #4  
    You most definitely have an hardware problem. You should return the phone immediately. @best of luck.

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