Device randomly wiped overnight

odysseyinspace · 07/21/2010, 05:41 AM

So I woke up this morning to find my Palm Pre Plus (Verizon) had been wiped! Anyone else have this issue?

dbdoinit · 07/21/2010, 06:58 AM

Is it really yours, lol?

davidra · 07/21/2010, 07:22 AM

Do you happen to be on an Exchange server? If so, your phone can be remotely wiped.

odysseyinspace · 07/21/2010, 07:48 AM

No I'm not on Exchange and yes it is my device. I woke up and all the screen said is reset, no signal bar and I could not access anything but the emergency call button. Once it reset it had me sign into the palm profile again to restore my data. Bizarre.

tejoe · 07/21/2010, 07:51 AM

the standard questions.

any mods?
are you the only one with access to your palm profile?
is it a refurb model?
as it been overclocked?

pre-fan · 07/21/2010, 07:57 AM

Are you the only one living there? Perhaps it's a practical joke. This just seems like a really weird issue to me - it couldn't have been accidental, because you have to confirm (twice, I think) that you really want to reset the device.

crabbz · 07/21/2010, 08:12 AM

The same thing happened to me! This morning I get up and my pre says I'm not logged into my profile and needs to be reset. So I reset and I have to log back into my accounts and it downloads my backup. At first I thought maybe Verizon released 1.4.5 but no, it is still on 1.4.1.1. All the homebrew apps I installed are gone but the app catalog stuff is there and it looks like the files on the USB mass storage side are still there. I'm not using exchange and I'm the only one with access to the phone. I haven't installed any kernels, patches nor themes, just homebrew apps. It is very strange and a little disturbing. I've had the phone for a bit less than a month. I wonder if this indicates some sort of hard crash or is something else going on?

pre_daddy · 07/21/2010, 08:17 AM

Quote:

Originally Posted by crabbz

The same thing happened to me! This morning I get up and my pre says I'm not logged into my profile and needs to be reset. So I reset and I have to log back into my accounts and it downloads my backup. At first I thought maybe Verizon released 1.4.5 but no, it is still on 1.4.1.1. All the homebrew apps I installed are gone but the app catalog stuff is there and it looks like the files on the USB mass storage side are still there. I'm not using exchange and I'm the only one with access to the phone. I haven't installed any kernels, patches nor themes, just homebrew apps. It is very strange and a little disturbing. I've had the phone for a bit less than a month. I wonder if this indicates some sort of hard crash or is something else going on?

This happened to me once, during Palm's App Catalog outage a few months ago. Getting signed out of your Palm profile is BAD. It means that your phone will go back to factory settings and re-sync and re-download everything, but your usb files will be there.

Jason Black · 07/21/2010, 08:19 AM

If you have any of those F10x Kernels or any kernel except for the standard Palm kernel, then you only have yourself to blame for this. Devs always tell you that you are held responsible for hacking your phone. Also, my phone actually did log me out of my Palm Profile too. Thats something you should be blaming Palm for. I called them and the best they could give me is that i should restart and download all my apps again.

darkzone · 07/21/2010, 08:22 AM

WOW..i thought it was me only...It happened 2 me also around 5am this morning...was really ****ed all my IM conversation r gone...but on the bright side got all my pics back =)
I have a virgin phone meaning no preware nothing.

odysseyinspace · 07/21/2010, 08:38 AM

My phone doesn't have any preware. Just the latest Official OS from Verizon. It did retain all of my music, pics, etc. But SMS threads are gone. Just randomly reset. No practical joke played on me haha.

Jason Black · 07/21/2010, 08:39 AM

Quote:

Originally Posted by tomi666

To blame for what? Are you linking this to custom kernel use, and if so, why would that be? Or am I completely misreading this?

Yeah. You are completely misreading it. Im simply citing that fact that if you use custom anything and your phone malfunctions then you only have yourself to blame. Then again, i could be simply that a custom kernel/anything wasnt used, then give Palm a call and give them a little bit of your time like i did

. The lady on the phone told me to "reset my phone and download all my apps back". I simply asked her why my phone decided to log out of the Palm Profile all by itself and she gave me an unnecessary answer.

strykr · 07/21/2010, 08:40 AM

this happened to me also. TWICE this morning. now I am stuck on a screenshot of clouds and cannot do anything.

HELP. how do I get it to start normal? Did others here having this problem have troubles after the first reboot?

odysseyinspace · 07/21/2010, 08:41 AM

My device prompted me to reset it twice. After the resets I was able to sign back into the Palm profile, service activated as normal.

Jason Black · 07/21/2010, 08:41 AM

Quote:

Originally Posted by strykr

this happened to me also. TWICE this morning. now I am stuck on a screenshot of clouds and cannot do anything.

HELP. how do I get it to start normal? Did others here having this problem have troubles after the first reboot?

Try a battery pull and power up again.

strykr · 07/21/2010, 08:43 AM

Quote:

Originally Posted by Jason Black

Try a battery pull and power up again.

Thanks, that was my first thought. Trying my 3rd reboot now.

jay2 · 07/21/2010, 08:44 AM

I had the same thing happen to me this morning. When I picked up my phone it said that I had been logged out of my Palm Profile. My device was reset and I had to sync everything back to the device. Very random.

And yes, I have patched my phone through Preware and had a custom kernel installed, however I don't believe that cause this to happen.

strykr · 07/21/2010, 08:46 AM

Also, although my texts/phone history/etc. were all gone, my patches all remained as far as I can tell.

I know Ill need to reinstall preware and govna, but do you think the uberkernel is still there or should I reinstall it?

mpressive · 07/21/2010, 08:57 AM

I'm glad to see this post as the exact same thing happened to me this morning. I've never seen this happen and I'm on my original Pre purchased over 1 yr ago. I've re-downloaded Preware to get my patches back but it seems like allot of the feeds are down so there is a ton of stuff missing. I don't know if my Uberkernel is still around.

Hopefully Rod or someone in the know chimes in soon.

DJeremyC · 07/21/2010, 08:58 AM

On a Sprint Pre here since launch day and nothing has happened like that to me.

From what I am reading, it sounds like this is only happening on Verizon Pre Plus? Anyone having this problem and not on Verizon? If not then I would call Verizon and give them the what for?!?

07/21/2010, 05:41 AM	#1 (permalink)
odysseyinspace Member Join Date: Jul 2009 Posts: 14 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	Device randomly wiped overnight So I woke up this morning to find my Palm Pre Plus (Verizon) had been wiped! Anyone else have this issue?
	Liked by Thanked By: AronRubin

07/21/2010, 06:58 AM	#2 (permalink)
dbdoinit Banned Join Date: Aug 2009 Location: ATL via NYC with EVO in TLL ••The Llama Llounge•• Posts: 3,215 Likes Received: 5 Thanks: 2,835 Thanked 2,144 Times in 1,548 Posts	Is it really yours, lol?
	Liked by

07/21/2010, 07:22 AM	#3 (permalink)
davidra Member Join Date: Dec 2006 Posts: 1,020 Likes Received: 12 Thanks: 814 Thanked 353 Times in 273 Posts	Do you happen to be on an Exchange server? If so, your phone can be remotely wiped.
	Liked by

07/21/2010, 07:48 AM	#4 (permalink)
odysseyinspace Member Join Date: Jul 2009 Posts: 14 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	No I'm not on Exchange and yes it is my device. I woke up and all the screen said is reset, no signal bar and I could not access anything but the emergency call button. Once it reset it had me sign into the palm profile again to restore my data. Bizarre.
	Liked by

07/21/2010, 07:51 AM	#5 (permalink)
tejoe Member Join Date: Sep 2009 Posts: 166 Likes Received: 0 Thanks: 19 Thanked 33 Times in 26 Posts	the standard questions. any mods? are you the only one with access to your palm profile? is it a refurb model? as it been overclocked? __________________ Wave me yea.yeajr@googlewave.com
	Liked by

07/21/2010, 07:57 AM	#6 (permalink)
pre-fan Member Join Date: Jul 2010 Posts: 217 Likes Received: 0 Thanks: 70 Thanked 14 Times in 13 Posts	Are you the only one living there? Perhaps it's a practical joke. This just seems like a really weird issue to me - it couldn't have been accidental, because you have to confirm (twice, I think) that you really want to reset the device.
	Liked by

07/21/2010, 08:12 AM	#7 (permalink)
crabbz Member Join Date: Jun 2010 Posts: 75 Likes Received: 13 Thanks: 0 Thanked 11 Times in 8 Posts	The same thing happened to me! This morning I get up and my pre says I'm not logged into my profile and needs to be reset. So I reset and I have to log back into my accounts and it downloads my backup. At first I thought maybe Verizon released 1.4.5 but no, it is still on 1.4.1.1. All the homebrew apps I installed are gone but the app catalog stuff is there and it looks like the files on the USB mass storage side are still there. I'm not using exchange and I'm the only one with access to the phone. I haven't installed any kernels, patches nor themes, just homebrew apps. It is very strange and a little disturbing. I've had the phone for a bit less than a month. I wonder if this indicates some sort of hard crash or is something else going on?
	Liked by

07/21/2010, 08:19 AM	#9 (permalink)
Jason Black Member Join Date: Dec 2009 Posts: 2,226 Likes Received: 2 Thanks: 154 Thanked 198 Times in 160 Posts	If you have any of those F10x Kernels or any kernel except for the standard Palm kernel, then you only have yourself to blame for this. Devs always tell you that you are held responsible for hacking your phone. Also, my phone actually did log me out of my Palm Profile too. Thats something you should be blaming Palm for. I called them and the best they could give me is that i should restart and download all my apps again.
	Liked by

07/21/2010, 08:22 AM	#10 (permalink)
darkzone Member Join Date: Feb 2010 Posts: 669 Likes Received: 19 Thanks: 470 Thanked 121 Times in 90 Posts	WOW..i thought it was me only...It happened 2 me also around 5am this morning...was really ****ed all my IM conversation r gone...but on the bright side got all my pics back =) I have a virgin phone meaning no preware nothing.
	Liked by

07/21/2010, 08:38 AM	#11 (permalink)
odysseyinspace Member Join Date: Jul 2009 Posts: 14 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	My phone doesn't have any preware. Just the latest Official OS from Verizon. It did retain all of my music, pics, etc. But SMS threads are gone. Just randomly reset. No practical joke played on me haha.
	Liked by

07/21/2010, 08:40 AM	#13 (permalink)
strykr Member Join Date: Feb 2010 Location: Pittsburgh Posts: 156 Likes Received: 216 Thanks: 15 Thanked 20 Times in 11 Posts	this happened to me also. TWICE this morning. now I am stuck on a screenshot of clouds and cannot do anything. HELP. how do I get it to start normal? Did others here having this problem have troubles after the first reboot?
	Liked by

07/21/2010, 08:41 AM	#14 (permalink)
odysseyinspace Member Join Date: Jul 2009 Posts: 14 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	My device prompted me to reset it twice. After the resets I was able to sign back into the Palm profile, service activated as normal.
	Liked by

07/21/2010, 08:44 AM	#17 (permalink)
jay2 Member Join Date: Jun 2009 Posts: 18 Likes Received: 0 Thanks: 23 Thanked 3 Times in 3 Posts	I had the same thing happen to me this morning. When I picked up my phone it said that I had been logged out of my Palm Profile. My device was reset and I had to sync everything back to the device. Very random. And yes, I have patched my phone through Preware and had a custom kernel installed, however I don't believe that cause this to happen.
	Liked by

07/21/2010, 08:46 AM	#18 (permalink)
strykr Member Join Date: Feb 2010 Location: Pittsburgh Posts: 156 Likes Received: 216 Thanks: 15 Thanked 20 Times in 11 Posts	Also, although my texts/phone history/etc. were all gone, my patches all remained as far as I can tell. I know Ill need to reinstall preware and govna, but do you think the uberkernel is still there or should I reinstall it?
	Liked by

07/21/2010, 08:57 AM	#19 (permalink)
mpressive Member Join Date: Jul 2009 Posts: 115 Likes Received: 5 Thanks: 5 Thanked 11 Times in 9 Posts	I'm glad to see this post as the exact same thing happened to me this morning. I've never seen this happen and I'm on my original Pre purchased over 1 yr ago. I've re-downloaded Preware to get my patches back but it seems like allot of the feeds are down so there is a ton of stuff missing. I don't know if my Uberkernel is still around. Hopefully Rod or someone in the know chimes in soon. __________________ Time to get VIRAL http://twitter.com/#!/mpressive6
	Liked by

07/21/2010, 08:58 AM	#20 (permalink)
DJeremyC Member Join Date: Jul 2009 Location: TX Posts: 762 Likes Received: 17 Thanks: 486 Thanked 157 Times in 126 Posts	On a Sprint Pre here since launch day and nothing has happened like that to me. From what I am reading, it sounds like this is only happening on Verizon Pre Plus? Anyone having this problem and not on Verizon? If not then I would call Verizon and give them the what for?!? __________________ Nokia (red phone) --> Denso TouchPoint TP2200 --> Samsung SPH-N400 --> (Palm VII) --> Sanyo 5150 --> Palm Treo 650 --> Palm Pre --> Sprint FrankenPre 2 --> (HP TouchPad)
	Liked by

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