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  1.    #1  
    Today I was at work and slid open my pre only to notice two pieces of metal sticking out from between the two oreo halves. They are slightly curved and about a quarter of an inch long with one slightly longer than the other. They cover up the ''i'' key but I can push them back up out of the way so I can type. Each time I close and open the phone again they are sitting there. Has anyone else had this issue? I have been to the sprint store but they keep telling me that's it's ''physical damage'' and so they aren't responsible for helping me. I am a little peturbed by this and wondering if anyone had any suggestions? Thanks.
  2. #2  
    Picture!
    Quote Originally Posted by rwhitby View Post
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  3. #3  
    Quote Originally Posted by Ebmstyle View Post
    Today I was at work and slid open my pre only to notice two pieces of metal sticking out from between the two oreo halves. They are slightly curved and about a quarter of an inch long with one slightly longer than the other. They cover up the ''i'' key but I can push them back up out of the way so I can type. Each time I close and open the phone again they are sitting there. Has anyone else had this issue? I have been to the sprint store but they keep telling me that's it's ''physical damage'' and so they aren't responsible for helping me. I am a little peturbed by this and wondering if anyone had any suggestions? Thanks.
    I can't seem to post a link but a couple of days ago someone else posted on a similar issue. Try using Search and type in the word "wires" and you should see a series of posts and pictures describing a similar problem. It's listed on the Palm Pre forum and reads as follows:

    forums.precentral.net/palm-pre/254784-ahh-wires-sticking-out-my-screen-help
    Last edited by qwiklight; 07/21/2010 at 12:03 AM.
  4. #4  
    Quote Originally Posted by Ebmstyle View Post
    Today I was at work and slid open my pre only to notice two pieces of metal sticking out from between the two oreo halves. They are slightly curved and about a quarter of an inch long with one slightly longer than the other. They cover up the ''i'' key but I can push them back up out of the way so I can type. Each time I close and open the phone again they are sitting there. Has anyone else had this issue? I have been to the sprint store but they keep telling me that's it's ''physical damage'' and so they aren't responsible for helping me. I am a little peturbed by this and wondering if anyone had any suggestions? Thanks.
    It's a failure of the internal slider mechanism. Has happened to a number of people. It's no fault of the user.

    The Sprint employees are lying to you. Escalate it.

    -- Rod
    WebOS Internals and Preware Founder and Developer
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