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  1.    #1  
    Had my Pre bout a month now.

    I notice than when I take pictures or video, after about a couple minutes of use this line appears down the almost middle of my screen and keeps on the recorded video and pictures.

    Anyone else have this problem or know what to do about it?

    thanks
  2. #2  
    I'm not even going to suggest Doctoring your phone... it sounds like there is a physical issue happening when the device gets warm. I've only seen something like this once before and it was an issue that warranted a swap. If it is that new, I'd simply take it back to your store, show them samples of videos showing the issue, and have them swap the device out.
  3. #3  
    Maybe it is dust or a scratch on the lens?
  4. #4  
    if that line is actually part of the recording (try playing it back on a PC to verify) then you need to call customer service. Once they've followed their troubleshooting script, I'd bet they will be sending you another phone.

    Also, install the temperature monitor patch so you can see if your phone is warming up while you are recording.
  5.    #5  
    Thanks for the info. I'll keep tabs on the temp. WOuld you suggest calling the tech people or going to a verizon store?
  6. #6  
    Quote Originally Posted by dave24s View Post
    Thanks for the info. I'll keep tabs on the temp. WOuld you suggest calling the tech people or going to a verizon store?
    I always call customer service. If they aren't helpful, I ask them to escalate to a smartphone specialist. They are usually great.

    I haven't been impressed with the in-store service since they started outsourcing the technicians, and they also started having people at the sales desk try to handle questions before passing them to the actual technicians. Not to mention that they will just tell you to buy a Droid because they are paid to sell stuff.

    I have to say that VZ customer service has never disappointed me, although I've certainly had to ask to speak to a supervisor or specialist a few times. They have to escalate if you ask them to, and as long as you aren't shooting the messenger (read: you are being kind) they are very helpful.

    General rule, the worst thing you can say is to threaten to drop the service, unless you are actually talking to the person that is responsible for cancelling an account - they always have "save strategies" they can offer if they get desperate.

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