Problems ejecting Pre when in USB mode

Luke35 · 05/31/2010, 08:45 AM

Every time I connect my Pre to my PC in USB mode, I get the error below when I try to eject. So to be safe, the only way I am ever able to safely eject is to shut down my PC and then remove the USB cable from the port. Is this something I just need to learn to live with, or is there a fix? I've shut down every other open programs and still get this error. It's not a major deal as I only connect the phone and computer on an infrequent basis, but still an annoyance each time I do and then realize this issue when I am ready to disconnect.

Happening to anyone else?

OneDeep · 05/31/2010, 08:47 AM

Are you using webos quick install??

NachoB · 06:52 AM

Do you happen to have an Explorer window still open viewing the contents of your Pre?

pip smith · 05/31/2010, 09:43 AM

It is because you are clicking on the palm novacom. When you go to the usb icon, do you get 2 options? If so only click the eject mass storage f/g/h and not the palm novacom. It is fine to remove after ejecting the mass storage device.

rksand · 05/31/2010, 09:53 AM

You can also eject safely by right clicking on the Pre icon in the My Computer window.

Ron

eovnu87435ds · 05/31/2010, 10:42 AM

truly, you only really risk your data when writing to the phone while you pull the plug. if you're sure you're not writing anything to the drive, feel free to disconnect. I have even disconnected when I forgot I was copying music files to my phone. all that happened was that Luna restarted, and I got a pop up saying I really shouldn't do that anymore.

The big issues with the ejecting/safely removing comes into play with advanced, journaled filesystems, like NTFS, HSF+, and ext3, to name a few. many operating systems, especially unix-based OSes will not mount these filesystems if they were not ejected safely. You end up having to force them to mount and ignore the journaling if you want to mount it again.
Since the USB partition mounts as FAT32, which is not journaled, you won't run into such problems

Garrett92C · 05/31/2010, 11:10 AM

Quote:

Originally Posted by rksand

You can also eject safely by right clicking on the Pre icon in the My Computer window.

Ron

This is the correct way to do it. As soon as you click 'Eject' your Pre will exit USB mode instantly.

**HelloNNNewman** · 05/31/2010, 11:39 AM

Quote:

Originally Posted by Garrett92C

This is the correct way to do it. As soon as you click 'Eject' your Pre will exit USB mode instantly.

If the OP is using Windows 7, this is the same as simply going to the 'new' task manager, right clicking on the USB icon and selecting "Eject Palm Pre".

OP... also check any AntiVirus settings to see if they are set to scan devices when connected. It may point to the Novacom service, but it also may be that service hasn't stopped yet because a scan is in process. Just another possibility....

Garrett92C · 05/31/2010, 11:50 AM

I'm using Windows 7. If right-click the USB icon in the tray and try to eject, it will come up with the error the OP was having. If you go into My Computer, right-click the Pre and eject it from there, it will instantly exit USB mode.

**HelloNNNewman** · 05/31/2010, 12:21 PM

I'm using Windows 7 (64bit) and don't have the issue... BUT, I do get this all the time on my XP machine at work. I've been searching for a cause/solution to this for a while now, but all threads everywhere only refer to an issue with Vista. There's got to be some little 'hook' somewhere that can be addressed. And the search continues...

Garrett92C · 05/31/2010, 01:04 PM

Quote:

Originally Posted by HelloNNNewman

I'm using Windows 7 (64bit) and don't have the issue... BUT, I do get this all the time on my XP machine at work. I've been searching for a cause/solution to this for a while now, but all threads everywhere only refer to an issue with Vista. There's got to be some little 'hook' somewhere that can be addressed. And the search continues...

Are you getting the same error as the OP on yourr XP machines? You need to stop the Novacom service first, then you should be able to eject the Pre without a problem.

**HelloNNNewman** · 05/31/2010, 01:21 PM

Yes I realize that... but a manual stop of the Novacom services shouldn't be required. Just a bit annoying. But luckily I rarely plug my phone into my work computer (use TS for charging), so the issue isn't big for me. I've never had a problem with my home computer.

The only REAL issue I get is that when I have my Pre plugged in to my PC, it kills the ability to communicate with my External Hard Drive. If I want to plug the Pre in, I have to unplug the USB from the External HD first - then I can access my Pre without knocking off my HD. If I don't unplug the HD first, I can't access it when the Pre plugs in. The only way to get it back to unplug the Pre and restart the computer. Incredibly annoying.

Kyusaku · 05/31/2010, 02:05 PM

My netbook runs XP and I never get this error, I always eject via Windows Explorer.

05/31/2010, 08:45 AM	#1 (permalink)
Luke35 Member Join Date: Jan 2010 Location: Ohio Posts: 77 Likes Received: 4 Thanks: 28 Thanked 2 Times in 2 Posts	Problems ejecting Pre when in USB mode Every time I connect my Pre to my PC in USB mode, I get the error below when I try to eject. So to be safe, the only way I am ever able to safely eject is to shut down my PC and then remove the USB cable from the port. Is this something I just need to learn to live with, or is there a fix? I've shut down every other open programs and still get this error. It's not a major deal as I only connect the phone and computer on an infrequent basis, but still an annoyance each time I do and then realize this issue when I am ready to disconnect. Happening to anyone else? __________________ Palm IIIc --> m515 --> Tungsten T3 --> Centro --> Pre Plus --> HP Touchpad!!! Tommy'sWorld \| Rusty's Ramblings \| No Coincidences \| Words Of Wisdom . . . \| Get Paid
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05/31/2010, 08:47 AM	#2 (permalink)
OneDeep Member Join Date: Apr 2009 Location: Indiana Posts: 1,509 Likes Received: 0 Thanks: 45 Thanked 131 Times in 106 Posts	Are you using webos quick install??
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05/31/2010, 08:53 AM	#3 (permalink)
NachoB Member Join Date: Aug 2006 Location: Jacksonville, FL Posts: 4,945 Likes Received: 3 Thanks: 339 Thanked 988 Times in 715 Posts	Do you happen to have an Explorer window still open viewing the contents of your Pre? __________________ If you found my post useful then please sign up for a Dropbox Account, I could use the extra 250mb of storage. HOW TO: Zip/Unzip via Pre/Pixi using Terminal HOW TO: Modify DTMF audio (webOS 1.4.5 or earlier) Palm Pre wallpapers Last edited by NachoB; 06/01/2010 at 06:52 AM.
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05/31/2010, 09:43 AM	#4 (permalink)
pip smith Member Join Date: Mar 2010 Location: UK Posts: 1,947 Likes Received: 0 Thanks: 152 Thanked 428 Times in 350 Posts	It is because you are clicking on the palm novacom. When you go to the usb icon, do you get 2 options? If so only click the eject mass storage f/g/h and not the palm novacom. It is fine to remove after ejecting the mass storage device.
	Liked by

05/31/2010, 09:53 AM	#5 (permalink)
rksand Member Join Date: Jun 2009 Posts: 151 Likes Received: 3 Thanks: 21 Thanked 26 Times in 17 Posts	You can also eject safely by right clicking on the Pre icon in the My Computer window. Ron
	Liked by

05/31/2010, 10:42 AM	#6 (permalink)
eovnu87435ds Member Join Date: Nov 2009 Posts: 86 Likes Received: 1 Thanks: 11 Thanked 14 Times in 10 Posts	truly, you only really risk your data when writing to the phone while you pull the plug. if you're sure you're not writing anything to the drive, feel free to disconnect. I have even disconnected when I forgot I was copying music files to my phone. all that happened was that Luna restarted, and I got a pop up saying I really shouldn't do that anymore. The big issues with the ejecting/safely removing comes into play with advanced, journaled filesystems, like NTFS, HSF+, and ext3, to name a few. many operating systems, especially unix-based OSes will not mount these filesystems if they were not ejected safely. You end up having to force them to mount and ignore the journaling if you want to mount it again. Since the USB partition mounts as FAT32, which is not journaled, you won't run into such problems __________________ Phones -> Motorola i60c, i80, i215, i730, i880(maroon), Samsung Instinct(SPH-M800), Palm Pre Palm Devices ->3com Palm III, Palm m100, m130, m500, Zire 71, PalmOne Zire 72, LifeDrive, Palm Pre
	Liked by

05/31/2010, 11:50 AM	#9 (permalink)
Garrett92C Homebrew Developer Join Date: Jul 2011 Posts: 125 Likes Received: 67 Thanks: 43 Thanked 3,128 Times in 2,009 Posts	I'm using Windows 7. If right-click the USB icon in the tray and try to eject, it will come up with the error the OP was having. If you go into My Computer, right-click the Pre and eject it from there, it will instantly exit USB mode.
	Liked by Thanked By: HelloNNNewman

05/31/2010, 12:21 PM	#10 (permalink)
HelloNNNewman Neumorator (Super Moderator) Join Date: May 2009 Location: Standing silently behind you on the streets of Chicago..... wearing a Cheesehead. Posts: 11,412 Likes Received: 1358 Thanks: 6,183 Thanked 4,799 Times in 3,119 Posts	I'm using Windows 7 (64bit) and don't have the issue... BUT, I do get this all the time on my XP machine at work. I've been searching for a cause/solution to this for a while now, but all threads everywhere only refer to an issue with Vista. There's got to be some little 'hook' somewhere that can be addressed. And the search continues... __________________ Shortest. Marathon. Evar. Check out the new "Apollo" app (Pandora for the Touchpad)!! Please DONATE and show support to the great devs!
	Liked by

05/31/2010, 01:21 PM	#12 (permalink)
HelloNNNewman Neumorator (Super Moderator) Join Date: May 2009 Location: Standing silently behind you on the streets of Chicago..... wearing a Cheesehead. Posts: 11,412 Likes Received: 1358 Thanks: 6,183 Thanked 4,799 Times in 3,119 Posts	Yes I realize that... but a manual stop of the Novacom services shouldn't be required. Just a bit annoying. But luckily I rarely plug my phone into my work computer (use TS for charging), so the issue isn't big for me. I've never had a problem with my home computer. The only REAL issue I get is that when I have my Pre plugged in to my PC, it kills the ability to communicate with my External Hard Drive. If I want to plug the Pre in, I have to unplug the USB from the External HD first - then I can access my Pre without knocking off my HD. If I don't unplug the HD first, I can't access it when the Pre plugs in. The only way to get it back to unplug the Pre and restart the computer. Incredibly annoying. __________________ Shortest. Marathon. Evar. Check out the new "Apollo" app (Pandora for the Touchpad)!! Please DONATE and show support to the great devs!
	Liked by

05/31/2010, 02:05 PM	#13 (permalink)
Kyusaku Member Join Date: Apr 2007 Posts: 1,483 Likes Received: 5 Thanks: 92 Thanked 195 Times in 142 Posts	My netbook runs XP and I never get this error, I always eject via Windows Explorer. __________________ Please give Japanese IME development on WebOS a future. I tweet about WebOS, Music, and random ramblings.
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