Camera has blue line

ismilelots · 04/14/2010, 05:36 PM

I loved my camera on my pre, but now for some reason there is a blue line from the top of the screen to the bottom near the right edge. This also shows up on the pictures. (see attached pic)

Anyone have an idea on what's happening here? I already tried cleaning the lens

kbastian29 · 04/14/2010, 05:48 PM

it's your screen. The camera snaps a shot of your screen not the actual lens view. I noticed it with dead pixels. Even if I rotate the pixel is still on the photo.

TIWizard · 04/14/2010, 05:56 PM

Quote:

Originally Posted by kbastian29

it's your screen. The camera snaps a shot of your screen not the actual lens view. I noticed it with dead pixels. Even if I rotate the pixel is still on the photo.

Really? Interesting... So is that line on your screen during regular usage?

-Gamah · 04/14/2010, 06:00 PM

Quote:

Originally Posted by kbastian29

it's your screen. The camera snaps a shot of your screen not the actual lens view. I noticed it with dead pixels. Even if I rotate the pixel is still on the photo.

last I checked the pree's screen doesn't have a 3.2 megapixel resolution

ismilelots · 04/14/2010, 07:20 PM

The line is on the screen while in camera mode. But is not present any other time.

KeeganDoomFire · 04/14/2010, 07:33 PM

does it show up in the actual photos? if it does its the sensor going, just exchange.

If not, man you have one interesting pre.

ismilelots · 04/14/2010, 07:39 PM

Yes. It's in the picture. I'll see if I can exchange it. Thanks

-Gamah · 04/14/2010, 11:14 PM

it looks like for some reason the pixels in that line are negative to the rest of the image... could be a software corruption, try a doctor first.

063_xobx · 04/14/2010, 11:18 PM

Quote:

Originally Posted by -Gamah

last I checked the pree's screen doesn't have a 3.2 megapixel resolution

yes it definitely does based on just about every article about the pre including reviews and what I believe though I can be wrong I am human afterall

-Gamah · 04/14/2010, 11:34 PM

Quote:

Originally Posted by 063_xobx

yes it definitely does based on just about every article about the pre including reviews and what I believe though I can be wrong I am human afterall

the camera has a 3.2 megapixel resolution, but the screen is only 480x320, my post was indirectly calling out the person who claimed that the OP's screen was in dysfunction by saying the camera app takes a snapshot of the screen, instead of using the camera sensor.

063_xobx · 04/14/2010, 11:37 PM

Quote:

Originally Posted by -Gamah

the camera has a 3.2 megapixel resolution, but the screen is only 480x320, my post was indirectly calling out the person who claimed that the OP's screen was in dysfunction by saying the camera app takes a snapshot of the screen, instead of using the camera sensor.

I must be more tired than I thought when I read your post the first time (also when I posted) I could've sworn that it said the camera where it said screen

compo · 04/15/2010, 08:22 AM

The same exact thing happened to my Pre+. I called Palm and we could not get rid of the line. I had to swap my phone for a new one. I was was past 30 days so I got a "like new" replacement. I actually received a new phone in the mail because I guess VZN did not have a stock of refurbs yet. Rock solid so far.

FYI, I did notice the camera made a wierd sound during the picture where it appeared. I think the lense or something internal cracked if that is possible.

Good luck.

ismilelots · 04/17/2010, 06:47 PM

Thank you all for your response. I would like to try the doctor solution prior to exchanging it for a refurb. Can anyone reccomend a good post with step-by-step (aka: Complete Idiot's Guide) to doing that? I haven't hacked the pre and have no idea where to start.

04/14/2010, 05:48 PM	#2 (permalink)
kbastian29 Member Join Date: Feb 2010 Posts: 156 Likes Received: 0 Thanks: 8 Thanked 4 Times in 4 Posts	it's your screen. The camera snaps a shot of your screen not the actual lens view. I noticed it with dead pixels. Even if I rotate the pixel is still on the photo.
	Liked by

04/14/2010, 07:20 PM	#5 (permalink)
ismilelots Member Join Date: Jul 2009 Posts: 4 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	The line is on the screen while in camera mode. But is not present any other time.
	Liked by

04/14/2010, 07:33 PM	#6 (permalink)
KeeganDoomFire Member Join Date: Oct 2009 Posts: 135 Likes Received: 1 Thanks: 64 Thanked 8 Times in 7 Posts	does it show up in the actual photos? if it does its the sensor going, just exchange. If not, man you have one interesting pre. __________________ Life moves fast, don't miss a thing
	Liked by

04/14/2010, 07:39 PM	#7 (permalink)
ismilelots Member Join Date: Jul 2009 Posts: 4 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Yes. It's in the picture. I'll see if I can exchange it. Thanks
	Liked by

04/14/2010, 11:14 PM	#8 (permalink)
-Gamah Member Join Date: Mar 2010 Posts: 175 Likes Received: 0 Thanks: 8 Thanked 23 Times in 18 Posts	it looks like for some reason the pixels in that line are negative to the rest of the image... could be a software corruption, try a doctor first.
	Liked by

04/15/2010, 08:22 AM	#12 (permalink)
compo Member Join Date: Oct 2007 Location: NYC Posts: 117 Likes Received: 1 Thanks: 4 Thanked 3 Times in 3 Posts	The same exact thing happened to my Pre+. I called Palm and we could not get rid of the line. I had to swap my phone for a new one. I was was past 30 days so I got a "like new" replacement. I actually received a new phone in the mail because I guess VZN did not have a stock of refurbs yet. Rock solid so far. FYI, I did notice the camera made a wierd sound during the picture where it appeared. I think the lense or something internal cracked if that is possible. Good luck. __________________ 700P...755...Pre+...Pre 2...Touchpad
	Liked by

04/17/2010, 06:47 PM	#13 (permalink)
ismilelots Member Join Date: Jul 2009 Posts: 4 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Thank you all for your response. I would like to try the doctor solution prior to exchanging it for a refurb. Can anyone reccomend a good post with step-by-step (aka: Complete Idiot's Guide) to doing that? I haven't hacked the pre and have no idea where to start.
	Liked by

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