I ran into the problem using the DTA program where I would the DTA program would just stop after connecting the Pre to my computer via the USB cable.

I called Palm Support and the resolution was unbelievably simple...

I had the USB hooked up to the front of my computer. All I needed to do was hook it up to one of the USB connections in the back of the computer and it worked flawlessly.

The rep's reasoning was that the USB's on the front of the computer are actually is actually a hub and this sometimes confuses the software.

I hope this helps somebody else. A lot of you have help me numerous times in the past... just trying to give back.