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  1. crwalker's Avatar
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       #1  
    This might be posted already. However, I can't sign into AIM not Google Chat. I was able up until yesterday afternoon. Haven't done anything to the phone prior to that. I've tried removing accounts in hopes of recreating them. Can't remove them. I've done a full erase and it still won't sign in. Any suggestions?
  2. ay
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    #2  
    Quote Originally Posted by crwalker View Post
    This might be posted already. However, I can't sign into AIM not Google Chat. I was able up until yesterday afternoon. Haven't done anything to the phone prior to that. I've tried removing accounts in hopes of recreating them. Can't remove them. I've done a full erase and it still won't sign in. Any suggestions?
    Someone else posted a similar problem, and found that running EPR helped them. A patch had messed with the messaging app. I'm not sure if this might apply to you as well?
  3. #3  
    I've got this problem only on Wi-Fi, not on EVDO. Is that the same case with you?

    Also, some Wi-Fi cases I can sign in okay, just no longer at my office.
  4. #4  
    Are we the only ones with this problem??
  5. #5  
    ive also been experiencing difficulties with AIM since the update. it worked when i first got the phone. then i did the update, and since then its been acting up. i was able to log in, but i later realized it had logged me out later that day.
  6. #6  
    I doctored back to 1.3.5.1, confirmed that signing in under Wi-Fi worked, and upgraded OTA to 1.4 and again it won't sign in...

    I've already escalated to Level 2 tech support, but they say they have not seen anyone else with this problem.

    So, if you have this problem, please contact Palm about it! I used their Live Chat support to start...
  7. #7  
    Well, after a series of doctoring for other issues, it now all of a sudden seems to be working on wi-fi... how odd.

    Edit: false alarm, still not working.
    Last edited by krypticide; 03/11/2010 at 07:35 PM.
  8. #8  
    Quote Originally Posted by krypticide View Post
    I doctored back to 1.3.5.1, confirmed that signing in under Wi-Fi worked, and upgraded OTA to 1.4 and again it won't sign in...

    I've already escalated to Level 2 tech support, but they say they have not seen anyone else with this problem.

    So, if you have this problem, please contact Palm about it! I used their Live Chat support to start...

    i use wifi all the time at my house, but still isnt working for me??
  9. crwalker's Avatar
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       #9  
    I can't sign in under Wi-Fi (at homre or work) or otherwise. I am totally confused.
    What's EPR?
  10. stubbs's Avatar
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    #10  
    I'm another one with this problem. No IM on wifi. I'll try the EPR and see if that helps, but I doubt it... I don't have any messaging patches installed. I'll report back in a min.
  11. #11  
    Quote Originally Posted by krypticide View Post
    I've got this problem only on Wi-Fi, not on EVDO. Is that the same case with you?

    Also, some Wi-Fi cases I can sign in okay, just no longer at my office.
    i'm having this exact same issue at work. i'm fairly convinced they aren't restricting access for my device.
  12. stubbs's Avatar
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    #12  
    Update: running and EPR didn't help a thing on my end. Still no IM.

    UPDATE 2: Going to Device Info -> Reset Options -> Erase Apps & Data did the trick. Back to factory and everything seems to be working.
    As a bonus, it also fixed my not being able to shutdown without a battery pull since 1.4.
    Last edited by stubbs; 03/11/2010 at 01:00 PM.
  13. stubbs's Avatar
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    #13  
    Update 3: I lied, the partial erase didn't fix it. Tried a Dr. next, but that didn't work either. Bug!
  14. stubbs's Avatar
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    #14  
    I just talked to a guy on Palm's support chat, and he passed it on to their specialist team. We'll see if they can figure out or at least promise a fix by 1.4.1.
  15. #15  
    I have the problem in the UK, aim rarly signs in on 3g, but on wifi its fine..though it does disconnect every hour or so
  16. #16  
    Update for me: turns out all that doctoring didn't fix anything. False alarm, where it looked like I was online but I actually wasn't.

    On phone with specialist, hope they will figure it out. If not, I've got a Palm buddy of mine that I may need to pull strings with...
  17. #17  
    Per suggestino, i went to 1.3.5.1 and it worked fine. I really want to be on 1.4, so Ill see if a hot fix is released soon.
  18. #18  
    I experienced the same problem after the 1.4 upgrade. I've installed greg's messaging plugins and all is working great now.
  19. stubbs's Avatar
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    #19  
    Quote Originally Posted by peterlemonjello View Post
    I experienced the same problem after the 1.4 upgrade. I've installed greg's messaging plugins and all is working great now.
    I'm still having the problem after 1.4.1.1, so I may try those plugins. Grr.
  20. #20  
    Any luck with the plugins? I was on Level 3 support but haven't heard of a fix for this issue. I'm wondering if it's related to trying to connect to "enterprise"-level routers.
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