Have you returned a Pre using the PALM Warranty?

hopfrog · 03/02/2010, 03:21 PM

Hi, so I don't have the Sprint $7/mo warranty, and my Pre has been acting a little weird lately, turning off by itself, etc.

Maybe it will be no big deal and I just had some random issues, but just in case I need to return my Pre, I'm wondering how I should go about it, and how good Palm is about honoring the 1 year warranty that comes with the phone.

Could I bring my phone to a Sprint store,or would I need to mail the phone in? How long would it take me to get another Pre (a refurb, I assume?)? Are there conditions I might not be aware of that would void the warranty?

Basically, I'm hoping someone will tell me about the experience of returning a Pre using the Palm warranty, and give me any pointers or suggestions that might help me with that process, in case the problems with my phone keep on getting worse and I have to try to return it.

063_xobx · 03/02/2010, 03:22 PM

it wasnt too difficult just took a long time to ship here and then for my pre to reach them

sketch42 · 03/02/2010, 03:56 PM

they are pretty good about it... however you need a spare phone

ay · 03/02/2010, 05:26 PM

Quote:

Originally Posted by hopfrog

Hi, so I don't have the Sprint $7/mo warranty, and my Pre has been acting a little weird lately, turning off by itself, etc.

Maybe it will be no big deal and I just had some random issues, but just in case I need to return my Pre, I'm wondering how I should go about it, and how good Palm is about honoring the 1 year warranty that comes with the phone.

Could I bring my phone to a Sprint store,or would I need to mail the phone in? How long would it take me to get another Pre (a refurb, I assume?)? Are there conditions I might not be aware of that would void the warranty?

Basically, I'm hoping someone will tell me about the experience of returning a Pre using the Palm warranty, and give me any pointers or suggestions that might help me with that process, in case the problems with my phone keep on getting worse and I have to try to return it.

I was able to get Sprint to send a new unit to a Sprint store for my exchange, and all I had to do was go back to pick it up, and they did the swap and reload of the profile right there in the store. I was never without a phone.

hopfrog · 03/02/2010, 05:31 PM

Hmm. xobx writes: "took a long time to ship here and then for my pre to reach them"

So, do you mean they shipped you a box to send your Pre back in, and then you shipped them your Pre? If that's how it works, maybe I should go ahead and request a shipping box before my phone breaks down completely, just in case I need it?

063_xobx · 03/02/2010, 05:34 PM

they shipped me a refurb and then held a credit of like 400 on my credit card until my broken pre reached them

grndslm · 03/02/2010, 05:40 PM

Sprint handles warranty claims in-store at repair centers for free up to one year...

Support - Article

Just make sure there's no scratches.

Addie_Goodvibes · 03/02/2010, 06:57 PM

i chose not to purchase the warranty & My daughter (4 years old) dropped my Pre and the touch screen stopped responding and there was a small arxh like crack in the corner of the screen. I removed all patches, tweaks. and took it in to a Sprint Auth repair service center

Sprint replaced it under the Palm 1 year warranty I had a new pre in hand in about 45 minutes cost me $0.00.

hopfrog · 03/02/2010, 07:06 PM

Thanks everyone. Feeling a little better knowing that the manufacturer warranty might not be too difficult to use, if my Pre takes a turn for the worse.

Darthtoad05 · 03/02/2010, 08:02 PM

Palm shipped me a phone before I sent them mine. Brand new. No refurb.

SISGO · 03/02/2010, 08:07 PM

Quote:

Originally Posted by Darthtoad05

Palm shipped me a phone before I sent them mine. Brand new. No refurb.

but they charge you 30 for activation and a hold of 400 in your credit card until they receive the old one!

don1lather · 03/08/2010, 05:15 AM

Sprint is offering everybody $7 insurance for this month, in case you don't have it or never got it for the month of March 2010

twiktor · 03/08/2010, 05:55 AM

yeah Id say jump on the Sprint March deal since while you may never use the 7 dollar insurance/repair, all it takes is that 1 time. Plus it's a lot easier to swap phones at repair centers when you have it. Even though Pre does have the 1 year warranty it's always good to have the insurance for at least the first 6 months of any phone.

jaileer · 03/08/2010, 06:25 AM

I'm on my seventh - yes, SEVENTH - Pre. Every time i've taken it in to the Sprint store and they swap it out for a new one. I just got my seventh on Friday and it won't access Sprint Navigation, so it looks like I'll be on number eight this afternoon...

lightmagick · 03/08/2010, 06:34 AM

Quote:

Originally Posted by jaileer

I'm on my seventh - yes, SEVENTH - Pre. Every time i've taken it in to the Sprint store and they swap it out for a new one. I just got my seventh on Friday and it won't access Sprint Navigation, so it looks like I'll be on number eight this afternoon...

I think a lot of people are having that issue with sprint nav it may be the 1.4 update you might want to wait on it a bit before swapping again but then again if there is anything else wrong with it just use the sprint nav as an excuse

terekkincaid · 03/08/2010, 06:41 AM

Just a bit of clarification here:

Sprint will replace your Pre for free up to one year from your purchase date for *warranty* issues. That means defects (like bad battery, falling apart, bad reception, etc), not accidental damage (dropping, water damage). The $7 a month insurance extends your warranty coverage for as long as you have the phone (instead of just the first year) and, after a deductible ($50 I think), accidental damage.

The previous poster who said Sprint swapped out his dropped damaged phone for free is an anomaly; I have never heard of such a thing happening before, and I would not expect to hear similar stories from most people.

$7 a month is $168 over the two year contract. You can buy new Pre's on eBay for about $200, and good condition used ones for $150. If you get a lemon, you'll find out in the first year. So, unless you're unusually clumsy (you plan on wrecking at least 2 Pres accidentally in 2 years), you're better off just "self-insuring". Plus, maybe by the time you wreck it, you'll just pony up a bit more for an Elan

Shadavis08 · 03/08/2010, 06:56 AM

Quote:

Originally Posted by hopfrog

Thanks everyone. Feeling a little better knowing that the manufacturer warranty might not be too difficult to use, if my Pre takes a turn for the worse.

insurances covers everything I would get it personaly . 100 dollars out of pocket at the spur of the moment is easier then 200 believe me . I have bills to pay and 200 would hurt alot lol . Aanyways the buggyness of your phone is most likely due to the glitch that some people got in the update and palm is working on the fix as we speak so if I were you I would just wait a week or two before you took it back . Well if your phone is in good shape hardware wise, I would wait anyways .... Just sayin !

Malyshka · 03/08/2010, 08:30 AM

Quote:

Originally Posted by terekkincaid

..........and, after a deductible ($50 I think), accidental damage.

It is a $100 deductible....

terekkincaid · 03/08/2010, 08:57 AM

Quote:

Originally Posted by Malyshka

It is a $100 deductible....

Wow, even worse. So over 2 years, if you replace it once, you're out $268 total. As I said, you can get a decent one off of ebay for way less than that. I guess it depends on how careful you are with phones. I've been using smart phones for about 7 years now, and I've never accidentally damaged one beyond use. Save the money for a decent case and an Invisible Shield and pocket the rest.

SportingLions · 03/08/2010, 09:04 AM

Quote:

Originally Posted by jaileer

I'm on my seventh - yes, SEVENTH - Pre. Every time i've taken it in to the Sprint store and they swap it out for a new one. I just got my seventh on Friday and it won't access Sprint Navigation, so it looks like I'll be on number eight this afternoon...

Seven? I dunno if I believe this. Either you're lying or you're really not the brightest crayon in the box to get the same phone seven times.

03/02/2010, 03:21 PM	#1 (permalink)
hopfrog Member Join Date: May 2009 Posts: 121 Likes Received: 0 Thanks: 14 Thanked 11 Times in 7 Posts	Have you returned a Pre using the PALM Warranty? Hi, so I don't have the Sprint $7/mo warranty, and my Pre has been acting a little weird lately, turning off by itself, etc. Maybe it will be no big deal and I just had some random issues, but just in case I need to return my Pre, I'm wondering how I should go about it, and how good Palm is about honoring the 1 year warranty that comes with the phone. Could I bring my phone to a Sprint store,or would I need to mail the phone in? How long would it take me to get another Pre (a refurb, I assume?)? Are there conditions I might not be aware of that would void the warranty? Basically, I'm hoping someone will tell me about the experience of returning a Pre using the Palm warranty, and give me any pointers or suggestions that might help me with that process, in case the problems with my phone keep on getting worse and I have to try to return it.
	Liked by

03/02/2010, 03:22 PM	#2 (permalink)
063_xobx Member Join Date: Aug 2009 Location: plɹoʍ ǝɥʇ ɟo ǝpıs ɹǝɥʇo ǝɥʇ Posts: 3,470 Likes Received: 0 Thanks: 215 Thanked 942 Times in 551 Posts	it wasnt too difficult just took a long time to ship here and then for my pre to reach them
	Liked by

03/02/2010, 03:56 PM	#3 (permalink)
sketch42 Member Join Date: Jan 2007 Location: in the dark recesses of the earth, awaiting "The Rise of the L@@T" Posts: 3,991 Likes Received: 184 Thanks: 2,996 Thanked 1,967 Times in 1,402 Posts	they are pretty good about it... however you need a spare phone __________________ NEWBIES Check These Threads First WebOS FAQ • Export Contacts • Backup-Restore Patches/Apps • follow me on twitter • or Catch me at LOOT ATTN: If You like my Patches or Themes please feel free to DONATE
	Liked by

03/02/2010, 05:31 PM	#5 (permalink)
hopfrog Member Join Date: May 2009 Posts: 121 Likes Received: 0 Thanks: 14 Thanked 11 Times in 7 Posts	Hmm. xobx writes: "took a long time to ship here and then for my pre to reach them" So, do you mean they shipped you a box to send your Pre back in, and then you shipped them your Pre? If that's how it works, maybe I should go ahead and request a shipping box before my phone breaks down completely, just in case I need it?
	Liked by

03/02/2010, 05:34 PM	#6 (permalink)
063_xobx Member Join Date: Aug 2009 Location: plɹoʍ ǝɥʇ ɟo ǝpıs ɹǝɥʇo ǝɥʇ Posts: 3,470 Likes Received: 0 Thanks: 215 Thanked 942 Times in 551 Posts	they shipped me a refurb and then held a credit of like 400 on my credit card until my broken pre reached them
	Liked by

03/02/2010, 05:40 PM	#7 (permalink)
grndslm Member Join Date: Jan 2004 Posts: 2,874 Likes Received: 4 Thanks: 162 Thanked 217 Times in 143 Posts	Sprint handles warranty claims in-store at repair centers for free up to one year... Support - Article Just make sure there's no scratches. __________________ ✩✩✩ Get Homebrew Apps, Tweaks, & Patches Working In Less Than 5 Minutes ✩✩✩ Cross-Platform Meta-Doctor Guide -- Bypass carrier-specific activation & MORE!
	Liked by Thanked By: hopfrog

03/02/2010, 06:57 PM	#8 (permalink)
Addie_Goodvibes Member Join Date: Feb 2007 Location: Hermosa Beach Posts: 502 Likes Received: 0 Thanks: 116 Thanked 42 Times in 33 Posts	i chose not to purchase the warranty & My daughter (4 years old) dropped my Pre and the touch screen stopped responding and there was a small arxh like crack in the corner of the screen. I removed all patches, tweaks. and took it in to a Sprint Auth repair service center Sprint replaced it under the Palm 1 year warranty I had a new pre in hand in about 45 minutes cost me $0.00.
	Liked by

03/02/2010, 07:06 PM	#9 (permalink)
hopfrog Member Join Date: May 2009 Posts: 121 Likes Received: 0 Thanks: 14 Thanked 11 Times in 7 Posts	Thanks everyone. Feeling a little better knowing that the manufacturer warranty might not be too difficult to use, if my Pre takes a turn for the worse.
	Liked by

03/02/2010, 08:02 PM	#10 (permalink)
Darthtoad05 Member Join Date: Feb 2010 Location: a big city Posts: 28 Likes Received: 0 Thanks: 4 Thanked 8 Times in 7 Posts	Palm shipped me a phone before I sent them mine. Brand new. No refurb.
	Liked by

03/08/2010, 05:15 AM	#12 (permalink)
don1lather Member Join Date: Jun 2009 Posts: 31 Likes Received: 0 Thanks: 6 Thanked 2 Times in 2 Posts	Sprint is offering everybody $7 insurance for this month, in case you don't have it or never got it for the month of March 2010
	Liked by

03/08/2010, 05:55 AM	#13 (permalink)
twiktor Member Join Date: Sep 2009 Location: Las Vegas, NV Posts: 151 Likes Received: 1 Thanks: 43 Thanked 20 Times in 16 Posts	yeah Id say jump on the Sprint March deal since while you may never use the 7 dollar insurance/repair, all it takes is that 1 time. Plus it's a lot easier to swap phones at repair centers when you have it. Even though Pre does have the 1 year warranty it's always good to have the insurance for at least the first 6 months of any phone.
	Liked by

03/08/2010, 06:25 AM	#14 (permalink)
jaileer Member Join Date: Aug 2008 Posts: 5 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I'm on my seventh - yes, SEVENTH - Pre. Every time i've taken it in to the Sprint store and they swap it out for a new one. I just got my seventh on Friday and it won't access Sprint Navigation, so it looks like I'll be on number eight this afternoon...
	Liked by

03/08/2010, 06:41 AM	#16 (permalink)
terekkincaid Member Join Date: Jan 2008 Posts: 6 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Just a bit of clarification here: Sprint will replace your Pre for free up to one year from your purchase date for warranty issues. That means defects (like bad battery, falling apart, bad reception, etc), not accidental damage (dropping, water damage). The $7 a month insurance extends your warranty coverage for as long as you have the phone (instead of just the first year) and, after a deductible ($50 I think), accidental damage. The previous poster who said Sprint swapped out his dropped damaged phone for free is an anomaly; I have never heard of such a thing happening before, and I would not expect to hear similar stories from most people. $7 a month is $168 over the two year contract. You can buy new Pre's on eBay for about $200, and good condition used ones for $150. If you get a lemon, you'll find out in the first year. So, unless you're unusually clumsy (you plan on wrecking at least 2 Pres accidentally in 2 years), you're better off just "self-insuring". Plus, maybe by the time you wreck it, you'll just pony up a bit more for an Elan
	Liked by

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