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  1.    #1  
    Sprint | News Release

    Between March 1 and March 31 Customers Can Sign up for Total Equipment Protection Despite Date of Device Purchase
    OVERLAND PARK, Kan., Mar 01, 2010 (BUSINESS WIRE) -- Approximately one in three wireless customers lose or damage their device within the first year of purchase. That is why many customers protect their investment by obtaining equipment protection. Customers typically must enroll within the first 30 days of a new activation or upgrade. However, Sprint (NYSE: S) is announcing that between March 1 and March 31, its Total Equipment Protection (TEP) will be available to all customers who did not initially enroll in the program at the time of purchase, giving current customers an opportunity to enroll in TEP and obtain a little peace of mind that their devices are covered.

    During this open enrollment period Sprint customers have the opportunity to sign up for TEP to ensure their device is covered if it malfunctions, or is lost, stolen or damaged, no matter when they purchased or upgraded their device. Customers who sign up for TEP, quickly and easily get their wireless phones, smart devices, or connection cards replaced or repaired by visiting one of Sprint's 1,400 service and repair locations or by filing a claim with Sprint's insurance administrator, Asurion.

    "Replacing a device can be inconvenient for customers, as well as costly, especially in today's economy," said John Carney, Sprint senior vice president of consumer marketing. "Sprint is offering a month-long open enrollment period to help give customers who did not enroll in the program within the first 30 days of purchasing or upgrading a device another chance to enroll and ensure they will be able to continue to use their devices without the worry of paying repair or full-replacement costs should the device ever become lost, stolen or damaged."

    In addition to today's open enrollment announcement, Sprint has made additional customer-friendly changes to the TEP program within the last 12 months, including:

    * Free Express delivery on replacement devices;
    * Extended customer service hours;
    * Ability for customers to open or track their claims on www.phoneclaim.com/sprint; and
    * Email notification of claim shipment status.
  2. #2  
    Hmm. I thought you could always sign up at any time as long as the phone was functioning...
  3. #3  
    Quote Originally Posted by Darth Mo View Post
    Hmm. I thought you could always sign up at any time as long as the phone was functioning...
    No, you have to sign up within the first 30 days of activating your phone. There are always ways around it though, because when you switch to an old phone you have laying around the 30 days start again and you can sign up. Problem with that is if you lost your phone you cannot get the lost phone replaced anymore....just the phone that is activated. Works great for a broken phone though (switch phones, sign up for TEP, switch back to broken phone, and it is covered).
  4. #4  
    I think I can finally replace my beat up PRE. I just signed up for the protection plan it’s a great opportunity for those of us that never did.

    Any Idea if they have PRE's available or will they gives you money to purchase a different phone?
  5. #5  
    Quote Originally Posted by tungsten C View Post
    I think I can finally replace my beat up PRE. I just signed up for the protection plan it’s a great opportunity for those of us that never did.

    Any Idea if they have PRE's available or will they gives you money to purchase a different phone?
    If the tech decides our phone is unrepairable and if there's a refurb pre in stock, they'll order it for you. Otherwise, they'll give you some other choices. If the Pre refurbs are in stock and after the 3rd time you take it back, they'll open up other phone choices - note, it'll be in the same class as Pre so you're not going to get a something like a refurb evo/evo4d. You're looking at more like HTC hero and an older blackberry.
  6. #6  
    thanks for this information

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