Documents (word, ppt, xcel, PDF) will not size after 1.4

A10Pilot · 03/01/2010, 08:30 AM

Ever since I did the 1.4 update, I can no longer size my document files.

I have tried word, ppt, xcel, and pdf files. They open and I can move from one page to the next - but I can not resize them (zoom in or out).

I can size using the web browser - so it is not systemic to all phone usage.

Anyone have a similar problem or know a fix?

xome1983 · 03/01/2010, 09:04 AM

have you tried double tapping or just pinch to zoom? Double tapping resizes it but mine will no longer pinch zoom either.

stubbs · 03/01/2010, 09:20 AM

Same here, looks like pinch zoom broke. Boo!

snooneko · 03/01/2010, 09:35 AM

Same. No pinch zoom for docs or PDF's. I REALLY hope there is a fix soon. I need it!

A10Pilot · 03/01/2010, 09:38 AM

I should have clarified... the 'pinch to zoom' is not working in any of my document views (word, ppt, xcl, pdf). The 'double tap' is working.

Also, I can not get any of the pdf patches (pdf redux, pdf landscape) to install/work.

Between not being able to landscape my pdf files and not controlling the zoom via 'pinch', it is a considerable drop in utility.

snooneko · 03/01/2010, 09:41 AM

Quote:

Originally Posted by A10Pilot

Between not being able to landscape my pdf files and not controlling the zoom via 'pinch', it is a considerable drop in utility.

Agreed!

Avenger069 · 09:52 AM

Same here. Geez...this is a bad one for me.

ETA: It does look I can double-tap to get some zoom to work but it's unpredictable as to what zoom level or direction I will get.

ajmboy · 03/02/2010, 08:14 PM

This is bad...I thought it was just me, why did they remove that!

HardBeatZ · 03/02/2010, 08:51 PM

Palm has logged this in its software issue tracking system. We endeavor to continuously improve our software quality and thank you for bringing this to our attention. We are grateful to the community and will evaluate options based on customer feedback and software best practices.

cwlarsen30 · 03/02/2010, 09:06 PM

Same problem here...no pinch to zoom anymore :-( I have a make my Word docs in 18 point font to be able to read them now.

jurias · 03/02/2010, 10:40 PM

sorry if this has been posted somewhere else, i couldnt find it i did a search nothing came up...If a pdf is attached in a meeting request it does not allow you to view the attachment on your calendar...does anyone know a work around it or how to fix it please..i use calendar through microsoft exchange..thnks.

jurias · 03/04/2010, 11:33 PM

anyone with an answer to the above issue?

W0lfang · 03/11/2010, 04:59 PM

I have the same zoom proble. Also if I le d file open and go do something else on the phone or if I let the screen turn off, I can't move the image around anymore. It would freeze to what ever part I was look at last.

mellisnj · 03/11/2010, 05:06 PM

Quote:

Originally Posted by W0lfang

I have the same zoom proble. Also if I le d file open and go do something else on the phone or if I let the screen turn off, I can't move the image around anymore. It would freeze to what ever part I was look at last.

+1

techgeek32 · 03/11/2010, 05:15 PM

You guys are right. I didn't even realize that multi touch was gone. This is ridiculous! We will probably never get editing from Dataviz just due to the fact that Palm is doing so poorly financially. Dataviz keeps pushing the date back, and I wouldn't be surprised if they have scrapped the whole project and started focusing their efforts on Android and iPhone. If Palm doesn't push out an update soon I will have to switch to a phone that can handle Office Docs properly.

mykal900 · 03/11/2010, 05:41 PM

Me too. Nearly lost my sight trying to read a PDF of London Underground map today. Hope there's a fix soon.

Getting document render failed message when trying to open larger PDF file of same underground map.

HardBeatZ · 03/31/2010, 06:05 PM

WebOS 1.4.1. addresses this issue. Updating to this version should resolve the problem. Please report back if 1.4.1. does not resolve the issue for you.

stevemallett · 04/01/2010, 03:01 PM

My phone just completed the 1.4.1.1 update and I am still having this problem. I am able to zoom by using a double tap but not by the pinch method.

W0lfang · 04/08/2010, 01:48 PM

well for me the multi touch method works just fine now. However, I still have the issue where if I let the screen turn off when I turn it back on the pdf file it's lock on the to the last part of the file I was looking at. All it does is if I try to move or change pages it load.

03/01/2010, 08:30 AM	#1 (permalink)
A10Pilot Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Documents (word, ppt, xcel, PDF) will not size after 1.4 Ever since I did the 1.4 update, I can no longer size my document files. I have tried word, ppt, xcel, and pdf files. They open and I can move from one page to the next - but I can not resize them (zoom in or out). I can size using the web browser - so it is not systemic to all phone usage. Anyone have a similar problem or know a fix?
	Liked by

03/01/2010, 09:04 AM	#2 (permalink)
xome1983 Member Join Date: Oct 2009 Location: Tacoma, Wa Posts: 660 Likes Received: 0 Thanks: 36 Thanked 94 Times in 69 Posts	have you tried double tapping or just pinch to zoom? Double tapping resizes it but mine will no longer pinch zoom either. __________________ Follow MobiObie on Twitter for webOS app reviews and news.
	Liked by

03/01/2010, 09:20 AM	#3 (permalink)
stubbs Member Join Date: Jun 2009 Posts: 435 Likes Received: 0 Thanks: 60 Thanked 38 Times in 29 Posts	Same here, looks like pinch zoom broke. Boo!
	Liked by

03/01/2010, 09:35 AM	#4 (permalink)
snooneko Member Join Date: Oct 2009 Posts: 19 Likes Received: 0 Thanks: 5 Thanked 2 Times in 2 Posts	Same. No pinch zoom for docs or PDF's. I REALLY hope there is a fix soon. I need it!
	Liked by

03/01/2010, 09:38 AM	#5 (permalink)
A10Pilot Member Join Date: Oct 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	I should have clarified... the 'pinch to zoom' is not working in any of my document views (word, ppt, xcl, pdf). The 'double tap' is working. Also, I can not get any of the pdf patches (pdf redux, pdf landscape) to install/work. Between not being able to landscape my pdf files and not controlling the zoom via 'pinch', it is a considerable drop in utility.
	Liked by

03/01/2010, 09:46 AM	#7 (permalink)
Avenger069 Member Join Date: Jul 2005 Location: Metro Detroit Posts: 42 Likes Received: 0 Thanks: 3 Thanked 12 Times in 9 Posts	Same here. Geez...this is a bad one for me. ETA: It does look I can double-tap to get some zoom to work but it's unpredictable as to what zoom level or direction I will get. Last edited by Avenger069; 03/01/2010 at 09:52 AM.
	Liked by

03/02/2010, 08:14 PM	#8 (permalink)
ajmboy Member Join Date: Jul 2009 Posts: 87 Likes Received: 0 Thanks: 1 Thanked 6 Times in 4 Posts	This is bad...I thought it was just me, why did they remove that!
	Liked by

03/02/2010, 08:51 PM	#9 (permalink)
HardBeatZ Member Join Date: Nov 2008 Location: Orlando, Florida Posts: 1,562 Likes Received: 244 Thanks: 52 Thanked 1,274 Times in 500 Posts	Palm has logged this in its software issue tracking system. We endeavor to continuously improve our software quality and thank you for bringing this to our attention. We are grateful to the community and will evaluate options based on customer feedback and software best practices. __________________ HP webOS Tech Support 5Ts: Five ways to get your webOS tablet working again: http://www.hpwebos.com/5Ts 6Ts: Six ways to get your webOS phone working again: http://www.hpwebos.com/6Ts
	Liked by Thanked by AlejandroFefe, blessedkdg, Louie718

03/02/2010, 09:06 PM	#10 (permalink)
cwlarsen30 Member Join Date: Aug 2009 Posts: 46 Likes Received: 1 Thanks: 8 Thanked 18 Times in 7 Posts	Same problem here...no pinch to zoom anymore :-( I have a make my Word docs in 18 point font to be able to read them now.
	Liked by

03/02/2010, 10:40 PM	#11 (permalink)
jurias Member Join Date: Jul 2009 Location: Montclair, Ca Posts: 159 Likes Received: 1 Thanks: 33 Thanked 17 Times in 14 Posts	sorry if this has been posted somewhere else, i couldnt find it i did a search nothing came up...If a pdf is attached in a meeting request it does not allow you to view the attachment on your calendar...does anyone know a work around it or how to fix it please..i use calendar through microsoft exchange..thnks.
	Liked by

03/04/2010, 11:33 PM	#12 (permalink)
jurias Member Join Date: Jul 2009 Location: Montclair, Ca Posts: 159 Likes Received: 1 Thanks: 33 Thanked 17 Times in 14 Posts	anyone with an answer to the above issue?
	Liked by

03/11/2010, 04:59 PM	#13 (permalink)
W0lfang Member Join Date: Aug 2009 Posts: 8 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I have the same zoom proble. Also if I le d file open and go do something else on the phone or if I let the screen turn off, I can't move the image around anymore. It would freeze to what ever part I was look at last.
	Liked by

03/11/2010, 05:15 PM	#15 (permalink)
techgeek32 Member Join Date: Jul 2008 Location: Omaha, NE Posts: 35 Likes Received: 0 Thanks: 2 Thanked 2 Times in 2 Posts	You guys are right. I didn't even realize that multi touch was gone. This is ridiculous! We will probably never get editing from Dataviz just due to the fact that Palm is doing so poorly financially. Dataviz keeps pushing the date back, and I wouldn't be surprised if they have scrapped the whole project and started focusing their efforts on Android and iPhone. If Palm doesn't push out an update soon I will have to switch to a phone that can handle Office Docs properly.
	Liked by

03/11/2010, 05:41 PM	#16 (permalink)
mykal900 Member Join Date: Dec 2009 Location: UK Posts: 69 Likes Received: 0 Thanks: 3 Thanked 6 Times in 6 Posts	Me too. Nearly lost my sight trying to read a PDF of London Underground map today. Hope there's a fix soon. Getting document render failed message when trying to open larger PDF file of same underground map.
	Liked by

03/31/2010, 06:05 PM	#17 (permalink)
HardBeatZ Member Join Date: Nov 2008 Location: Orlando, Florida Posts: 1,562 Likes Received: 244 Thanks: 52 Thanked 1,274 Times in 500 Posts	WebOS 1.4.1. addresses this issue. Updating to this version should resolve the problem. Please report back if 1.4.1. does not resolve the issue for you. __________________ HP webOS Tech Support 5Ts: Five ways to get your webOS tablet working again: http://www.hpwebos.com/5Ts 6Ts: Six ways to get your webOS phone working again: http://www.hpwebos.com/6Ts
	Liked by Thanked By: wynand32

04/01/2010, 03:01 PM	#18 (permalink)
stevemallett Member Join Date: Sep 2009 Posts: 4 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	My phone just completed the 1.4.1.1 update and I am still having this problem. I am able to zoom by using a double tap but not by the pinch method.
	Liked by

04/08/2010, 01:48 PM	#19 (permalink)
W0lfang Member Join Date: Aug 2009 Posts: 8 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	well for me the multi touch method works just fine now. However, I still have the issue where if I let the screen turn off when I turn it back on the pdf file it's lock on the to the last part of the file I was looking at. All it does is if I try to move or change pages it load.
	Liked by

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