Auto Backups Stop Working Near Update Time?

Laxidasical · 02/26/2010, 08:18 PM

Back when 1.3.5 was about to release I noticed that my Pre stopped doing auto updates everyday. If I remember correctly, there was even a PreCentral article about the issue. It started working again after the update.

Out of curiosity I double checked my Backup app a couple of days ago and sure enough it hadn't done one in a few days, so I did a manual update. I forgot to check it yesterday, but I checked just now and it hasn't done one since my manual update.

Is anyone else seeing the same thing?

hoo.haaa · 02/26/2010, 08:45 PM

My Sprint Pre did an update yesterday, and one today.

Mikey47 · 02/26/2010, 08:51 PM

Nope. What you were probably remembering was that with 1.2 the daily backup was broken for some. It was fixed in 1.3.5.

My last backup was this morning at 2:05 am.

Laxidasical · 02/26/2010, 09:48 PM

I guess it's just mine then... ;-(

scheumanrj · 11:28 AM

Quote:

Originally Posted by Laxidasical

I guess it's just mine then... ;-(

You're not alone. Mine hasn't been doing auto back-ups for months. I'm on Sprint on 1.4.1.1 now and it still isn't running the backup on it's own.

I contacted Palm support today using their online chat and was told that since I had loaded homebrew apps, the only fix was to doctor the Pre back to base OS.

Quote:

6:03 PM Vincent: Just to confirm, have you installed any Homebrew Application on the device ?
6:04 PM Me: yes. I did at one point. I'm not sure that I have any homebrew apps still on my pre any more. Is there some way that I can check?
6:06 PM Vincent: Thank you for the information provided.
6:07 PM Vincent: Can I have 3 minutes to work on this issue?
6:07 PM Me: sure.
6:08 PM Vincent: Thank you for staying on hold.
6:08 PM Vincent: Let me explain about the issue.
6:08 PM Vincent: As you have install the Home Brew application on the device.
6:08 PM Vincent: This application generally effect the Internal Core of the device.
6:09 PM Vincent: That is the reason, you are facing the issue with backup application.
6:10 PM Vincent: Not to worry, to best fix the issue you need to take the backup of the USB drive
6:10 PM Vincent: And take the backup of the USB drive.
6:10 PM Vincent: then Run the WebOs Doctor application on the device.
6:10 PM Vincent: That will fix the issue.
6:12 PM Me: so. the only fix is to WebOS doctor the phone back to original?
6:13 PM Vincent: Yes,

Very frustrating.

Did you ever figure out why yours wasn't backing up automatically?

Mikey47 · 04/09/2010, 09:43 PM

Sorry. Blame it on homebrew, way to go Palm. Doctoring may resolve, but I doubt homebrew is the culprit. Certainly it could be, but you would think there is a log somewhere of whether or not backup was successful or not.

Laxidasical · 04/10/2010, 12:56 AM

Mine only stops a few days before a new update arrives. I never did figure out why it happens. I have an original launch party Pre on Sprint...no patches, never been doctored. I've just come to accept it (and to make sure I manually backup before installing updates). On the bright side, I always know a few days in advance when an update is coming!

wxman2003 · 04/10/2010, 01:41 AM

I tried to manually backup phone and got this message "Backup Service Unavailable. Your data will be backed up automatically when the server is available again." I'm on Verizon. with 1.4.0.

scheumanrj · 04/10/2010, 11:34 AM

Quote:

Originally Posted by Laxidasical

Mine only stops a few days before a new update arrives. I never did figure out why it happens. I have an original launch party Pre on Sprint...no patches, never been doctored. I've just come to accept it (and to make sure I manually backup before installing updates). On the bright side, I always know a few days in advance when an update is coming!

Wow. Now that is odd. Mine just doesn't back up at all on it's own.

It could very well be some homebrew app that I installed at some point that is causing the issue but to just say that "This application generally effect the Internal Core of the device." and "That is the reason, you are facing the issue with backup application." is just an easy way out of supporting the issue. He never even asked what homebrew app(s) I had installed.

b_hodge · 04/20/2010, 04:16 PM

I've been getting the Backup failed error for the last few days. When I try to backup manually I get the Backup Server Unavailable. I've had the Pre Plus on VZW for about 2 weeks and have gone to town installing a few patches and some apps through PreWare.

Seems somewhat unusual that their servers would be consistently down for days (still possible I guess) but I'm not really interested in uninstalling/removing the patches one by one to figure out which it is.

Searching the forums for "backup server unavailable" and "backup failure" didn't really show me any results recently, so my guess is it's some app that's tweaking something.

02/26/2010, 08:18 PM	#1 (permalink)
Laxidasical Member Join Date: Jul 2004 Location: Chicago Posts: 574 Likes Received: 0 Thanks: 62 Thanked 60 Times in 42 Posts	Auto Backups Stop Working Near Update Time? Back when 1.3.5 was about to release I noticed that my Pre stopped doing auto updates everyday. If I remember correctly, there was even a PreCentral article about the issue. It started working again after the update. Out of curiosity I double checked my Backup app a couple of days ago and sure enough it hadn't done one in a few days, so I did a manual update. I forgot to check it yesterday, but I checked just now and it hasn't done one since my manual update. Is anyone else seeing the same thing? __________________ MoBill - Use your Authorize.net account to bill your customers with your webOS device!! MoJack - Track your lost or stolen webOS device from anywhere! Time to get VIRAL
	Liked by

02/26/2010, 08:45 PM	#2 (permalink)
hoo.haaa Member Join Date: Feb 2010 Posts: 148 Likes Received: 0 Thanks: 6 Thanked 12 Times in 9 Posts	My Sprint Pre did an update yesterday, and one today.
	Liked by

02/26/2010, 08:51 PM	#3 (permalink)
Mikey47 Member Join Date: Jun 2009 Location: Western WI Posts: 1,606 Likes Received: 76 Thanks: 108 Thanked 271 Times in 182 Posts	Nope. What you were probably remembering was that with 1.2 the daily backup was broken for some. It was fixed in 1.3.5. My last backup was this morning at 2:05 am.
	Liked by

02/26/2010, 09:48 PM	#4 (permalink)
Laxidasical Member Join Date: Jul 2004 Location: Chicago Posts: 574 Likes Received: 0 Thanks: 62 Thanked 60 Times in 42 Posts	I guess it's just mine then... ;-( __________________ MoBill - Use your Authorize.net account to bill your customers with your webOS device!! MoJack - Track your lost or stolen webOS device from anywhere! Time to get VIRAL
	Liked by

04/09/2010, 09:43 PM	#6 (permalink)
Mikey47 Member Join Date: Jun 2009 Location: Western WI Posts: 1,606 Likes Received: 76 Thanks: 108 Thanked 271 Times in 182 Posts	Sorry. Blame it on homebrew, way to go Palm. Doctoring may resolve, but I doubt homebrew is the culprit. Certainly it could be, but you would think there is a log somewhere of whether or not backup was successful or not.
	Liked by

04/10/2010, 12:56 AM	#7 (permalink)
Laxidasical Member Join Date: Jul 2004 Location: Chicago Posts: 574 Likes Received: 0 Thanks: 62 Thanked 60 Times in 42 Posts	Mine only stops a few days before a new update arrives. I never did figure out why it happens. I have an original launch party Pre on Sprint...no patches, never been doctored. I've just come to accept it (and to make sure I manually backup before installing updates). On the bright side, I always know a few days in advance when an update is coming! __________________ MoBill - Use your Authorize.net account to bill your customers with your webOS device!! MoJack - Track your lost or stolen webOS device from anywhere! Time to get VIRAL
	Liked by

04/10/2010, 01:41 AM	#8 (permalink)
wxman2003 Member Join Date: Apr 2010 Posts: 148 Likes Received: 0 Thanks: 2 Thanked 11 Times in 9 Posts	I tried to manually backup phone and got this message "Backup Service Unavailable. Your data will be backed up automatically when the server is available again." I'm on Verizon. with 1.4.0.
	Liked by

04/20/2010, 04:16 PM	#10 (permalink)
b_hodge Member Join Date: Apr 2010 Posts: 1 Likes Received: 0 Thanks: 5 Thanked 0 Times in 0 Posts	I've been getting the Backup failed error for the last few days. When I try to backup manually I get the Backup Server Unavailable. I've had the Pre Plus on VZW for about 2 weeks and have gone to town installing a few patches and some apps through PreWare. Seems somewhat unusual that their servers would be consistently down for days (still possible I guess) but I'm not really interested in uninstalling/removing the patches one by one to figure out which it is. Searching the forums for "backup server unavailable" and "backup failure" didn't really show me any results recently, so my guess is it's some app that's tweaking something.
	Liked by

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