Pre Not Recognized in WebOS Quick Install

bigrobstunner · 02/22/2010, 01:38 PM

I am trying to transfer files to and from my Pre using WebOS Quickinstall. When I hook my Pre to my computer is recognizes the device and lets me select just charge. When I go to Quick install it acts like the device is not connected. I have tried this on 2 different computers so I'm pretty sure it's something with the device. Anyone have this experience or know how to fix this issue? Not having preware really sucks!! Thanks for the help in advance!

Rob

errade · 02/22/2010, 01:50 PM

There are two important steps that you need to take to ensure that your device is recognized.

1) Ensure your Palm device is in Developer mode
2) In WebOS Quickinstall make sure you select File->Options->Novacom (re)installation

Let me know if this doesn't work and we'll go from there,
SqyArc

CarolynRosePedersen · 03/31/2010, 06:18 PM

Make sure you have
- orca (windows sdk) & novacom installed onto your computer
Check in your Device manager make sure your palm is showing up

diov · 03/31/2010, 06:35 PM

Also, make sure you've got the right version of Quick Install that supports your version of WebOS

bigkoont · 03/31/2010, 07:09 PM

And, make sure you have a palm usb cord. I read that the third party usb cords don't allow quickinstall to recognize it.

LordSecksie · 03/31/2010, 07:17 PM

Ive Had That Problem And I Figured Out Why. Its The Actually USB Cable. After A While, Mines Start To Act Up. Im On My 3rd One. My Sons Mother Has The Pre (A Newer One Than Mine) And I Had To Start Using Hers Cuz Mine Was Acting Up. It Would Charge The Phone, But Wouldnt Allow The Computer To Pick It Up! After A While, Her USB Started Acting Up Too! So Now We Got A New One And Its Working Fine. I Recommend Trying A New Cable. Maybe Its Just Me

I Think This Should Be Looked Into Tho. Maybe Jason (Being The Great Man That He Is) Can Look Into It And See If Its True.

02/22/2010, 01:38 PM	#1 (permalink)
bigrobstunner Member Join Date: Apr 2009 Posts: 2 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	Pre Not Recognized in WebOS Quick Install I am trying to transfer files to and from my Pre using WebOS Quickinstall. When I hook my Pre to my computer is recognizes the device and lets me select just charge. When I go to Quick install it acts like the device is not connected. I have tried this on 2 different computers so I'm pretty sure it's something with the device. Anyone have this experience or know how to fix this issue? Not having preware really sucks!! Thanks for the help in advance! Rob
	Liked by

02/22/2010, 01:50 PM	#2 (permalink)
errade Member Join Date: Sep 2009 Location: London, UK Posts: 1,609 Likes Received: 3 Thanks: 383 Thanked 891 Times in 345 Posts	There are two important steps that you need to take to ensure that your device is recognized. 1) Ensure your Palm device is in Developer mode 2) In WebOS Quickinstall make sure you select File->Options->Novacom (re)installation Let me know if this doesn't work and we'll go from there, SqyArc
	Liked by Thanked By: bigrobstunner

03/31/2010, 06:18 PM	#3 (permalink)
CarolynRosePedersen Member Join Date: Aug 2009 Location: CT Posts: 4 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	not recognized by quick install Make sure you have - orca (windows sdk) & novacom installed onto your computer Check in your Device manager make sure your palm is showing up
	Liked by

03/31/2010, 06:35 PM	#4 (permalink)
diov Forum Moderator Join Date: Sep 2009 Location: Ontario, Canada Posts: 136 Likes Received: 0 Thanks: 14 Thanked 38 Times in 15 Posts	Also, make sure you've got the right version of Quick Install that supports your version of WebOS __________________ Why wait for "official" updates, when you can roll your own diov6.0
	Liked by

03/31/2010, 07:09 PM	#5 (permalink)
bigkoont Member Join Date: Nov 2009 Posts: 204 Likes Received: 1 Thanks: 47 Thanked 11 Times in 11 Posts	And, make sure you have a palm usb cord. I read that the third party usb cords don't allow quickinstall to recognize it.
	Liked by

03/31/2010, 07:17 PM	#6 (permalink)
LordSecksie Member Join Date: Aug 2009 Location: Paterson, NJ Posts: 350 Likes Received: 40 Thanks: 429 Thanked 137 Times in 89 Posts	Ive Had That Problem And I Figured Out Why. Its The Actually USB Cable. After A While, Mines Start To Act Up. Im On My 3rd One. My Sons Mother Has The Pre (A Newer One Than Mine) And I Had To Start Using Hers Cuz Mine Was Acting Up. It Would Charge The Phone, But Wouldnt Allow The Computer To Pick It Up! After A While, Her USB Started Acting Up Too! So Now We Got A New One And Its Working Fine. I Recommend Trying A New Cable. Maybe Its Just Me I Think This Should Be Looked Into Tho. Maybe Jason (Being The Great Man That He Is) Can Look Into It And See If Its True.
	Liked by

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