I had the exact same issue awhile back. When I went to sprint store I couldn't get the pre into usb mode. Sprint store told me if I could get it into usb mode they could get the contacts, so If I were you, I would try that again....Also, I was curious if Palm Tech Support had a solution by now. I did an online chat and this is the convo. Turns out, if you complain enough they give you a code for free Palm voice support that would usually cost $14.99 per issue. It's worth reading all the way through to get a better understanding of how our synced contacts through palm are handled. Hope this helps.
1:05 AM Russel: I understand that the device is cracked and you wish to get the Contacts data out of the device. Am I correct?
1:05 AM Ian: yes
1:05 AM Russel: The model of the device you are using is Palm Pre. Am I Correct?
1:05 AM Ian: yes
1:06 AM Russel: The device data will be Synced on to the Palm Profile from the device every day.
1:06 AM Russel: You can get replacement for the device and when you sign in to your Palm Profile, the data gets restored in to the new replacement device.
1:07 AM Ian: i am aware of that but I will be switching to a different handset other than a palm device
1:07 AM Ian: so how do i get all the contact info from palm that was synced
1:08 AM Russel: To which account did you Sync the Palm device data?
1:08 AM Russel: I mean to know if you have Synced the data on to the Palm Profile or on to the Google.
1:09 AM Ian: palm
1:09 AM Ian: all the contacts are on the palm profile
1:09 AM Russel: We cannot get the Palm Profile data on to another manufacture devices.
1:10 AM Russel: You can restore the Palm Profile data either on to Palm Pre or on to the Palm Pixi.
1:11 AM Ian: so there is no other way to get my contacts that were synced to palm that i input into my phone, if i don't get another palm device!?
1:11 AM Russel: Palm Profile is secured and cannot be accessed by another devices.
1:11 AM Russel: We can only get the data of the Palm Profiles data on to the Web OS devices.
1:12 AM Russel: And Palm Pre and the Palm Pixi are the only Web OS devices.
1:13 AM Ian: can it be emailed to me or mailed. All the contact info on my phone is very important and I MUST get it off of the phone, there HAS to be a way!?
1:13 AM Russel: I am sorry. This is not possible to Email the Contacts data.
1:14 AM Ian: can I view it online by securely logging into my palm profile?
1:14 AM Russel: The Contacts data which are in the device will be backed up on to the Palm Profile and we cannot access the Palm Profile from the computer or any other manufacturer devices.
1:14 AM Russel: No, you cannot access the data of the Palm Profile.
1:14 AM Russel: How did the device screen get damaged?
1:15 AM Ian: dropped
1:15 AM Russel: When did you purchase the device?
1:15 AM Ian: i can access it via the data cable still, is there anyway to get my contacts through the data cable
1:16 AM Russel: You cannot access the device Contacts, Calendar data when the device is connected to the computer via USB.
1:17 AM Russel: I can understand your concern.
1:17 AM Russel: I will provide you the contact details to get in touch with the Palm Voice support.
1:18 AM Ian: my word, palm makes it impossible to get at my contacts if the screen is broken and I want to go to a different phone! i'm sure you have run into this issue with other customers and there has to be a solution?
1:18 AM Ian: what can palm voice support do for me that you cannot?
1:20 AM Russel: Honestly, we cannot access the Palm Profile on the computer and cannot get the Palm Profile data on to a computer or on to any other device.
1:20 AM Russel: But, their is work around.
1:20 AM Ian: ok, great
1:21 AM Ian: i would love to know what that work around is
1:21 AM Russel: Contact the Sprint stores and they will login to your profile from their device and get the data on to the Palm Pre and then you can Sync the data on to the Google.
1:21 AM Russel: Then you can get the data on to the Outlook from the Google and then you can Sync the data on to any other device.
1:21 AM Russel: I am sure you can get this done in a Sprint store.
1:22 AM Ian: i went into the sprint store and they told me they couldn't do anything to help me, that is why I contacted you
1:23 AM Russel: Then you need to have a Web OS device to restore the Palm Profile data.
1:24 AM Russel: This is the only possible way to restore the data of the Palm Profile.
1:24 AM Ian: ok
1:25 AM Russel: If you can contact the Voice Support, you can get a replacement device if you wish to get your device repaired.
1:25 AM Russel: Then you can restore the Palm profile data on to the new replacement.
1:25 AM Russel: This is the only way to restore the Palm Profile data.
1:25 AM Ian: ok, thank you for your attempt to fix my issue, I appreciate your advice
1:26 AM Russel: Shall I provide you the contact details to get in touch with the Palm Voice Support?
1:26 AM Russel: I will arrange a free call for you.
1:26 AM Russel: Please make a note of the Chat Session ID:*Removed*. You can use this session ID when ever you contact the chat support further clarifications. We can track the previous chat session using this session ID.
1:27 AM Russel: You can contact our Phone Support Team at your most convenient time. This team can be reached at: 877-426-3777 between 6:00 AM PST to 8:00 PM PST on all Week days and 8:00 AM PST to 5:00 PM PST on weekends.
1:27 AM Russel: Please call to the Voice Support and provide the chat session ID. They will assist you further with the issue. This would be a free call.