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  1. dubmess's Avatar
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       #1  
    Anyone else had this problem?
    When I make or receive calls my Pre's screen goes black and stays like that till I pull the battery.
    The phone stays on, but obviously I can't do much as I can't see the screen.

    I doctored the phone but still no joy. I guess I'm gonna have to bring it back to O2?
    I've had the phone since the first weekend of release, there's not a scratch on her, and this is the first problem I've had. Just started this morning.

    To say I'm sad is an understatement, I have come to rely on this phone so much and need it for work.

    When I do bring it back does anyone know if O2(Ireland) are required to give me the same phone on loan until my handset is repaired/replaced?
  2. #2  
    sounds like the proximity sensor might be defective got to interactive tests in the drop down menu in device info and test touch sensors
  3. dubmess's Avatar
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       #3  
    Ran those tests and everything seems hunky dory.

    Tried a few calls and the screen has stayed on... strange as it was acting up all day. I'll keep an eye on it for a few days. Thanks for the help 063_xobx, never knew those tests were there.
  4. pman_lt's Avatar
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    #4  
    Do you have any screen protection or seething like that?

    Last time I seen a Pre with problem like that, was when it had factory shipping protection on the screen.

    But if it worked fine, it could be a problem with HW..

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