Palm Support?

animemom · 02/14/2010, 05:41 PM

Has anyone else had really bad luck with Palm support? I called them for support with some App Catalog downloads, and the tech support guy -- who paused before introducing himself as "John" (next name down on the list of names for outsourced help deskers to use?) -- killed my Pre. Really. It is stuck with the Palm logo on a black screen. The Palm logo is supposed to pulse with a glowy thing and of course, my Pre does NOTHING. And the power button no longer works. To turn off the phone, I have to remove the battery. And all the Palm people (escalated three times) could do was go, oh, sorry, call Sprint, give them the case number and have them overnight you a new phone. It doesn't work that way! Sprint told me I'd have to send them my phone and then they would ship me a new one, but it wouldn't be overnight. So now, I'm phoneless. What a royal pain.

Am I the only one who has had these issues with Palm support? And they of course never got around to helping me with the app icons that were missing. Good thing I didn't tell them about how the phone blacks out after phone calls and how the only way to wake it up is to shake the phone.

Kytton · 02/14/2010, 05:49 PM

Put your battery in, and reboot. ( orange button + Symbol + R ) and it should get it out of that mode.

SISGO · 02/14/2010, 05:53 PM

try running webos doctor when is off..pressing the up volume for a few seconds and connet to the pc until you see a big usb sign and just run the doctor!

Boggs3010 · 02/14/2010, 06:04 PM

Search the Forums there is a thread that will walk you through step by step how to fix the phone. What you described happened to me 3 weeks ago. It ended up being a blessing my 3-d games work better now.

Really odd steps like plug into your pre then the wall then power on then plug into the PC and hold down this or that.......

animemom · 02/14/2010, 06:31 PM

Tried the orange key-symbol-R. Got a little circular thing rotating on the screen, and then the Palm logo returned, blinking. And now it's asking me for English or Espanol. Confirming English. Setting Language. Phone activated. Terms and conditions - accept! Here's hoping signing into my profile will help. Fingers crossed... thanks, Kytton!!!

animemom · 02/14/2010, 06:32 PM

Quote:

Originally Posted by Boggs3010

Search the Forums there is a thread that will walk you through step by step how to fix the phone. What you described happened to me 3 weeks ago. It ended up being a blessing my 3-d games work better now.

Really odd steps like plug into your pre then the wall then power on then plug into the PC and hold down this or that.......

Boggs, would you have any idea what parameters I should use? Dead phone, dead pre, black phone, none of those worked.

Boggs3010 · 02/14/2010, 06:34 PM

Off hand How to un brick your pre....I think. Let me poke around.

animemom · 02/14/2010, 06:35 PM

OK, restarting the phone. Here's hoping all the apps I've paid for and downloaded are there. Guess I have another day of customizing to deal with again!

Boggs3010 · 02/14/2010, 06:36 PM

http://forums.precentral.net/palm-pr...008-rules.html

If needed, good luck. I am getting good a starting over. I can wipe a phone and have everything back on in under just an hour or so.

Kytton · 02/14/2010, 07:12 PM

Quote:

Originally Posted by animemom

Tried the orange key-symbol-R. Got a little circular thing rotating on the screen, and then the Palm logo returned, blinking. And now it's asking me for English or Espanol. Confirming English. Setting Language. Phone activated. Terms and conditions - accept! Here's hoping signing into my profile will help. Fingers crossed... thanks, Kytton!!!

You're welcome. The phone tends to do that after a battery pull.. I see it 10+ times a day. (I'm a Sprint Technican.)

Good luck with your Pre!

animemom · 02/15/2010, 12:36 AM

Quote:

Originally Posted by Boggs3010

http://forums.precentral.net/palm-pr...008-rules.html

If needed, good luck. I am getting good a starting over. I can wipe a phone and have everything back on in under just an hour or so.

Thanks for that thread link, Boggs! I'm going to read it to acquaint myself just in case something else happens. I appreciate the help everyone here has given me with this!

02/14/2010, 05:41 PM	#1 (permalink)
animemom Member Join Date: Feb 2010 Location: Southeast Michigan Posts: 134 Likes Received: 0 Thanks: 30 Thanked 5 Times in 5 Posts	Palm Support? Has anyone else had really bad luck with Palm support? I called them for support with some App Catalog downloads, and the tech support guy -- who paused before introducing himself as "John" (next name down on the list of names for outsourced help deskers to use?) -- killed my Pre. Really. It is stuck with the Palm logo on a black screen. The Palm logo is supposed to pulse with a glowy thing and of course, my Pre does NOTHING. And the power button no longer works. To turn off the phone, I have to remove the battery. And all the Palm people (escalated three times) could do was go, oh, sorry, call Sprint, give them the case number and have them overnight you a new phone. It doesn't work that way! Sprint told me I'd have to send them my phone and then they would ship me a new one, but it wouldn't be overnight. So now, I'm phoneless. What a royal pain. Am I the only one who has had these issues with Palm support? And they of course never got around to helping me with the app icons that were missing. Good thing I didn't tell them about how the phone blacks out after phone calls and how the only way to wake it up is to shake the phone.
	Liked by

02/14/2010, 05:49 PM	#2 (permalink)
Kytton Member Join Date: Jan 2010 Location: NorCal Posts: 109 Likes Received: 0 Thanks: 0 Thanked 27 Times in 19 Posts	Put your battery in, and reboot. ( orange button + Symbol + R ) and it should get it out of that mode.
	Liked by Thanked By: animemom

02/14/2010, 05:53 PM	#3 (permalink)
SISGO Member Join Date: Jul 2009 Location: new jersey Posts: 1,568 Likes Received: 0 Thanks: 110 Thanked 191 Times in 165 Posts	try running webos doctor when is off..pressing the up volume for a few seconds and connet to the pc until you see a big usb sign and just run the doctor! __________________ TWO OF MY THEMES: http://www.prethemer.com/MY_LATINO_C...theme2072.html http://www.prethemer.com/PULSE_EFFECT-theme2067.html
	Liked by

02/14/2010, 06:04 PM	#4 (permalink)
Boggs3010 Member Join Date: Jun 2009 Location: Downers Grove, IL Posts: 287 Likes Received: 0 Thanks: 31 Thanked 32 Times in 20 Posts	Search the Forums there is a thread that will walk you through step by step how to fix the phone. What you described happened to me 3 weeks ago. It ended up being a blessing my 3-d games work better now. Really odd steps like plug into your pre then the wall then power on then plug into the PC and hold down this or that.......
	Liked by

02/14/2010, 06:31 PM	#5 (permalink)
animemom Member Join Date: Feb 2010 Location: Southeast Michigan Posts: 134 Likes Received: 0 Thanks: 30 Thanked 5 Times in 5 Posts	Tried the orange key-symbol-R. Got a little circular thing rotating on the screen, and then the Palm logo returned, blinking. And now it's asking me for English or Espanol. Confirming English. Setting Language. Phone activated. Terms and conditions - accept! Here's hoping signing into my profile will help. Fingers crossed... thanks, Kytton!!!
	Liked by

02/14/2010, 06:34 PM	#7 (permalink)
Boggs3010 Member Join Date: Jun 2009 Location: Downers Grove, IL Posts: 287 Likes Received: 0 Thanks: 31 Thanked 32 Times in 20 Posts	Off hand How to un brick your pre....I think. Let me poke around.
	Liked by

02/14/2010, 06:35 PM	#8 (permalink)
animemom Member Join Date: Feb 2010 Location: Southeast Michigan Posts: 134 Likes Received: 0 Thanks: 30 Thanked 5 Times in 5 Posts	OK, restarting the phone. Here's hoping all the apps I've paid for and downloaded are there. Guess I have another day of customizing to deal with again!
	Liked by

02/14/2010, 06:36 PM	#9 (permalink)
Boggs3010 Member Join Date: Jun 2009 Location: Downers Grove, IL Posts: 287 Likes Received: 0 Thanks: 31 Thanked 32 Times in 20 Posts	http://forums.precentral.net/palm-pr...008-rules.html If needed, good luck. I am getting good a starting over. I can wipe a phone and have everything back on in under just an hour or so.
	Liked by Thanked By: animemom

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