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  1.    #1  
    First of all I searched last night here and other Palm Forums with nothing that I could find.

    I have this blank app that appears to be downloading or paused (it has the 2 vertical blue lines in the list) but I can't get rid of it. It won't let any updates happen to my other apps nor will it let me download any other apps.

    I know it is something that I did and I don't know how to fix it.

    It is not listed in the area where I remove apps (LIST APPS from the launcher) but it is only in MY APPS folder under the APPS CATALOG.

    Help me please! And I'm technologically challenged so a step by step (1- step 1; 2 - step 2; etc) will be helpful.

    TIA
  2. Econdor's Avatar
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    #2  
    I had the same issue but I fixed it yesterday (thanks to doctorzeph). Here's how I did it:

    1. Used Internalz to find and remove the installhistory.db file from /var/palm/data/com.palm.appInstallService/ folder.

    2. Restarted my phone.

    3. That's it...done!

    (I moved the .db file to my pc just in case...)
    Last edited by econdor; 02/08/2010 at 10:58 AM. Reason: typo
  3.    #3  
    Quote Originally Posted by econdor View Post
    I had the same issue but I fixed it yesterday (thanks to doctorzeph). 1. Used Internalz to find and remove the installhistory.db file from /var/palm/data/com.palm.appInstallService/ folder.
    I'm a technologically handicapped person where is this and how do I do it? Please help me....I'm a dumb chick when it comes to this! LOL
  4.    #4  
    bumping up for help!
  5. #5  
    Did you try App Catalog -> Button in the right down corner -> Menu (left upper corner) -> Pause All Downloads. And then the same but "Delete Paused Downloads" ?
  6.    #6  
    Yeah I did that and the blank app still is there. I"ve done a battery pull and rebooting a few times too.
  7. Econdor's Avatar
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    #7  
    do you use preware?
  8. #8  
    And if you tap on this app in My Apps and then the Menu (left top) there is a delete app. Did you try that?
  9.    #9  
    It's not in the MY APPS list from the LAUNCHER. I only have it from the apps catalog little 'bag' icon in the lower right corner.
  10. #10  
    Sorry thats what I ment. Tap on the 'bag' and then the menu.
  11.    #11  
    I don't have a 'delete' app only 'delete paused downloads' and I've done that and it doesn't take it away.

    The only delete app is in my apps from the launcher.
  12.    #12  
    OH and when I actually click on the blank app I get the yellow triangle with ! in it and the statement:

    The action could not be completed. Try again later.
  13. #13  
    Sorry maybe its my bad english. Go to App Catalog. Then the "bag". Then tap on this App.
    Then do the menu. There should be a "Delete Application" entry
  14.    #14  
    There is no such thing on my phone because "when I actually click on the blank app I get the yellow triangle with ! in it and the statement:

    The action could not be completed. Try again later."
  15. Econdor's Avatar
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    #15  
    if you don't have preware already installed, can u connect to a pc via usb so you can access the internal files?
  16. #16  
    Thats bad, then you should go with something like econdor is saying. But this would be a bit more challenging. I use ssh for that kind.
  17.    #17  
    econdor, yes I can do that (at home but not here at work). So once I conect as USB what do I do?
  18. #18  
    your turn econdor ;-) I have to sleep now.
  19. spikea4's Avatar
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    #19  
    open the launcher page that has the blank app. Hold the orange shift key, and tap the app. You should get a prompt to delete the app!
  20.    #20  
    Spikea4, I just tried that and still get the statement "The action could not be completed. Try again later." with the yellow triangle and an !
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