Palm Pre Plus QA

Dieter Bohn · 01/25/2010, 07:26 PM

I don't want to say we have a trend, but I definitely have had problems:

1st Pre Plus: Dead speaker. it wasn't the phantom headset jack, definitely just a bad speaker. Reset didn't help either.

2nd Pre. had it charging on touchstone, just noticed it was crazy crazy hot and the screen won't turn on. Yipes. Take it off touchstone, cool it down (slowly, so as not to cause condensation), try to start it. Nothing. Different battery, still stock Palm, nothing. USB plugged in - nothing, not even USB boot mode.

Am I cursed or are other people having hardware issues with their Palm Pre Plusses?

rc46 · 01/25/2010, 07:36 PM

Did you patch it already?

netwrkr9 · 01/25/2010, 07:37 PM

We are still on our launch day pre's (3), sorry about your bad luck.

rashad1 · 01/25/2010, 07:38 PM

Did you switch to Verizon just for the Pre Plus?

Dieter Bohn · 01/25/2010, 07:39 PM

No patches. Stock batteries. Not even Dev Mode yet.

rc46 · 01/25/2010, 07:42 PM

LOL you would think that PALM / Verizon would test it before selling it to you of all people. Must be some serious QA issues.

netwrkr9 · 01/25/2010, 07:43 PM

I was at my local Verizon store about an hour ago and a man just bought and activated his Pre Plus, so I had him type precentral.net into his new Pre. And Dieter, don't be putting any of that bad Pre voodoo on my pres.

Adora · 01/25/2010, 07:45 PM

That sucks, dude. Who the hell builds these things? Oh, wait...

I haven't had any problems with mine, but I have no idea if it went through a special QA process (I doubt it did). Is your Verizon store at least easier to get to than the Sprint store?

ahitz · 01/25/2010, 07:46 PM

Strangely, I had the touchstone crazy-heat issue when I first had my Pre (minus?) and they just went away after a while.

But, maybe Verizon is messing with you. "Hey, it's that Deiter guy, let's give him another busted one!"

justinjones · 01/25/2010, 07:48 PM

got my ppp today and have no issues. Tight slider no oreo. No huge gap between the screen and lower part of the phone. Speakers are fine. I had 3 pres on sprint and they all had issues.

windzilla · 01/25/2010, 07:49 PM

deiter, Is this just any old verizon store? (JAOVS)

i'm assuming it is, and thats a big stinker, wish i could offer more than online condolances

on the flip side assuming it is JAOVS, perhaps you could comment on the oreo and screen blotches that were seen especially in early sprint pre's?

I would imagine these things can be luck of the draw, and depend on the shippment JAOVS' gets.

JAOVS

Dieter Bohn · 01/25/2010, 08:04 PM

ok, this thing is definitely fried. plugging it into the computer for a few minutes and the area around the port is hot to the touch. Tried Palm chat support (big ups, Albert) even though I knew they wouldn't be able to help -- I'm going back to Verizon for my THIRD PRE PLUS tomorrow.

It's the Visor Edge all over again, folks. If you've been around long enough to know what I'm talking about, you know I don't drop the Edge reference lightly.

Ozymandias · 01/25/2010, 08:07 PM

Quote:

Originally Posted by Dieter Bohn

ok, this thing is definitely fried. plugging it into the computer for a few minutes and the area around the port is hot to the touch. Tried Palm chat support (big ups, Albert) even though I knew they wouldn't be able to help -- I'm going back to Verizon for my THIRD PRE PLUS tomorrow.

It's the Visor Edge all over again, folks. If you've been around long enough to know what I'm talking about, you know I don't drop the Edge reference lightly.

Are they charging you restocking fees?

I hope they give you the 3rd Pre and not refer you to Customer Care.

lopezpm · 01/25/2010, 08:11 PM

Wait a minute, No comments like,
"Your a hater"
"Your at fault"
"Why did you come here to complain"
"Why not go back to the store instead of complaining"
"These things don't just happen, What did you do to it?"
Hmmmm, maybe people are just being nice since it's you. Why can't people be like this to other people when they have problems. Seriously though, they've had time to iron these problems out. What a shame.

Dieter Bohn · 01/25/2010, 08:12 PM

Quote:

Originally Posted by Ozymandias

Are they charging you restocking fees?

I hope they give you the 3rd Pre and not refer you to Customer Care.

Not yet.

christcentric · 01/25/2010, 08:12 PM

i'm thinking both pre pluses were review models for precentral.

dieter, perhaps your review models were just that; rushed off the product line so you can write your glowing review. which makes palm look a little out of touch cos you'd think they'd get the best Pre builds possible into reviewers' hands ...

windzilla · 09:21 PM

out in very left field question

are you using any sprint accessories (touchstone or touchstone back) with verizon accessories (back/touchstone)

given you already own a touchstone, i would imagine you might be using the vz back and a sprint stone, which means

nothing

not sure how in all that is holy that could do anything, but its something to put down at the very bottom of the list, next to unicorn.

list

horse
zebra
touchstone-unicorn

OTOH for me on sprint the third pre was the charm! Good luck.

netwrkr9 · 01/25/2010, 08:16 PM

Off topic, sorry about the Vikes man, damn, I wanted them to win so bad!

rc46 · 01/25/2010, 08:19 PM

If it makes you feel any better a buddy just got a PrePlus today because he had to return 6 Droids in less than a month. All were serious hardware defects.

nkbme · 01/25/2010, 08:19 PM

wow, I hope you are in some weird vortex, I was REALLY hoping that the build issues were behind us when it hit vzw...very disconcerting, really hope your just having crazy bad luck & it's not a trend...you of ALL people!

01/25/2010, 07:26 PM	#1 (permalink)
Dieter Bohn Editor Emeritus Join Date: Feb 2001 Location: Sunnyvale, CA Posts: 4,872 Likes Received: 6 Thanks: 290 Thanked 1,362 Times in 360 Posts	Palm Pre Plus QA I don't want to say we have a trend, but I definitely have had problems: 1st Pre Plus: Dead speaker. it wasn't the phantom headset jack, definitely just a bad speaker. Reset didn't help either. 2nd Pre. had it charging on touchstone, just noticed it was crazy crazy hot and the screen won't turn on. Yipes. Take it off touchstone, cool it down (slowly, so as not to cause condensation), try to start it. Nothing. Different battery, still stock Palm, nothing. USB plugged in - nothing, not even USB boot mode. Am I cursed or are other people having hardware issues with their Palm Pre Plusses? __________________ This is my next... website
	Liked by Thanked By: Paper-Cut

01/25/2010, 07:36 PM	#2 (permalink)
rc46 Member Join Date: Oct 2003 Posts: 1,650 Likes Received: 1 Thanks: 186 Thanked 203 Times in 133 Posts	Did you patch it already? __________________ Pilot 1000 -> Pilot 5000 ->Palm Pilot Professional -> HP 620LX -> TRG Pro -> Palm V -> Palm Vx -> Palm M505 -> Palm i705 -> Palm Tungsten\|T -> Samsung i500 -> Treo 600->Treo 650 -> Treo 600-> Treo 700p ->Centro ->Treo 800w + Redfly C8n -> Palm Pre -> HP Touchpad R.I.P Palm 1996-2011
	Liked by

01/25/2010, 07:37 PM	#3 (permalink)
netwrkr9 Member Join Date: Nov 2009 Posts: 3,132 Likes Received: 154 Thanks: 453 Thanked 495 Times in 364 Posts	We are still on our launch day pre's (3), sorry about your bad luck.
	Liked by

01/25/2010, 07:38 PM	#4 (permalink)
rashad1 Member Join Date: Jan 2010 Posts: 520 Likes Received: 11 Thanks: 35 Thanked 28 Times in 25 Posts	Did you switch to Verizon just for the Pre Plus?
	Liked by

01/25/2010, 07:39 PM	#5 (permalink)
Dieter Bohn Editor Emeritus Join Date: Feb 2001 Location: Sunnyvale, CA Posts: 4,872 Likes Received: 6 Thanks: 290 Thanked 1,362 Times in 360 Posts	No patches. Stock batteries. Not even Dev Mode yet. __________________ This is my next... website
	Liked by

01/25/2010, 07:42 PM	#6 (permalink)
rc46 Member Join Date: Oct 2003 Posts: 1,650 Likes Received: 1 Thanks: 186 Thanked 203 Times in 133 Posts	LOL you would think that PALM / Verizon would test it before selling it to you of all people. Must be some serious QA issues. __________________ Pilot 1000 -> Pilot 5000 ->Palm Pilot Professional -> HP 620LX -> TRG Pro -> Palm V -> Palm Vx -> Palm M505 -> Palm i705 -> Palm Tungsten\|T -> Samsung i500 -> Treo 600->Treo 650 -> Treo 600-> Treo 700p ->Centro ->Treo 800w + Redfly C8n -> Palm Pre -> HP Touchpad R.I.P Palm 1996-2011
	Liked by

01/25/2010, 07:43 PM	#7 (permalink)
netwrkr9 Member Join Date: Nov 2009 Posts: 3,132 Likes Received: 154 Thanks: 453 Thanked 495 Times in 364 Posts	I was at my local Verizon store about an hour ago and a man just bought and activated his Pre Plus, so I had him type precentral.net into his new Pre. And Dieter, don't be putting any of that bad Pre voodoo on my pres.
	Liked by

01/25/2010, 07:45 PM	#8 (permalink)
Adora Member Join Date: Jan 2005 Location: Sunnyvale, CA Posts: 40 Likes Received: 10 Thanks: 31 Thanked 20 Times in 6 Posts	That sucks, dude. Who the hell builds these things? Oh, wait... I haven't had any problems with mine, but I have no idea if it went through a special QA process (I doubt it did). Is your Verizon store at least easier to get to than the Sprint store? __________________ I work for Palm. Treo 650 -> Centro -> Pre -> Pixi -> Pre Plus -> Pre 2 -> Veer -> TouchPad -> Pre 3 -> Anything with a browser http://www.enyojs.com http://twitter.com/adora
	Liked by

01/25/2010, 07:46 PM	#9 (permalink)
ahitz Member Join Date: Jan 2003 Location: Philadelphia, PA Posts: 418 Likes Received: 1 Thanks: 59 Thanked 73 Times in 56 Posts	Strangely, I had the touchstone crazy-heat issue when I first had my Pre (minus?) and they just went away after a while. But, maybe Verizon is messing with you. "Hey, it's that Deiter guy, let's give him another busted one!"
	Liked by

01/25/2010, 07:48 PM	#10 (permalink)
justinjones Member Join Date: Sep 2009 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	got my ppp today and have no issues. Tight slider no oreo. No huge gap between the screen and lower part of the phone. Speakers are fine. I had 3 pres on sprint and they all had issues.
	Liked by

01/25/2010, 07:49 PM	#11 (permalink)
windzilla Member Join Date: Jun 2009 Location: The Woo, MA Posts: 1,438 Likes Received: 3 Thanks: 287 Thanked 464 Times in 250 Posts	deiter, Is this just any old verizon store? (JAOVS) i'm assuming it is, and thats a big stinker, wish i could offer more than online condolances on the flip side assuming it is JAOVS, perhaps you could comment on the oreo and screen blotches that were seen especially in early sprint pre's? I would imagine these things can be luck of the draw, and depend on the shippment JAOVS' gets. JAOVS __________________ There are four lights.
	Liked by

01/25/2010, 08:04 PM	#12 (permalink)
Dieter Bohn Editor Emeritus Join Date: Feb 2001 Location: Sunnyvale, CA Posts: 4,872 Likes Received: 6 Thanks: 290 Thanked 1,362 Times in 360 Posts	ok, this thing is definitely fried. plugging it into the computer for a few minutes and the area around the port is hot to the touch. Tried Palm chat support (big ups, Albert) even though I knew they wouldn't be able to help -- I'm going back to Verizon for my THIRD PRE PLUS tomorrow. It's the Visor Edge all over again, folks. If you've been around long enough to know what I'm talking about, you know I don't drop the Edge reference lightly. __________________ This is my next... website
	Liked by

01/25/2010, 08:11 PM	#14 (permalink)
lopezpm Member Join Date: Feb 2008 Location: Garden City, MI Posts: 741 Likes Received: 0 Thanks: 24 Thanked 62 Times in 50 Posts	Wait a minute, No comments like, "Your a hater" "Your at fault" "Why did you come here to complain" "Why not go back to the store instead of complaining" "These things don't just happen, What did you do to it?" Hmmmm, maybe people are just being nice since it's you. Why can't people be like this to other people when they have problems. Seriously though, they've had time to iron these problems out. What a shame.
	Liked by

01/25/2010, 08:12 PM	#16 (permalink)
christcentric Member Join Date: Nov 2009 Location: Singapore Posts: 102 Likes Received: 1 Thanks: 2 Thanked 9 Times in 9 Posts	i'm thinking both pre pluses were review models for precentral. dieter, perhaps your review models were just that; rushed off the product line so you can write your glowing review. which makes palm look a little out of touch cos you'd think they'd get the best Pre builds possible into reviewers' hands ...
	Liked by

01/25/2010, 08:15 PM	#17 (permalink)
windzilla Member Join Date: Jun 2009 Location: The Woo, MA Posts: 1,438 Likes Received: 3 Thanks: 287 Thanked 464 Times in 250 Posts	out in very left field question are you using any sprint accessories (touchstone or touchstone back) with verizon accessories (back/touchstone) given you already own a touchstone, i would imagine you might be using the vz back and a sprint stone, which means nothing not sure how in all that is holy that could do anything, but its something to put down at the very bottom of the list, next to unicorn. list horse zebra touchstone-unicorn OTOH for me on sprint the third pre was the charm! Good luck. Last edited by windzilla; 01/25/2010 at 09:21 PM.
	Liked by

01/25/2010, 08:16 PM	#18 (permalink)
netwrkr9 Member Join Date: Nov 2009 Posts: 3,132 Likes Received: 154 Thanks: 453 Thanked 495 Times in 364 Posts	Off topic, sorry about the Vikes man, damn, I wanted them to win so bad!
	Liked by Thanked by Blaize, Dieter Bohn

01/25/2010, 08:19 PM	#19 (permalink)
rc46 Member Join Date: Oct 2003 Posts: 1,650 Likes Received: 1 Thanks: 186 Thanked 203 Times in 133 Posts	If it makes you feel any better a buddy just got a PrePlus today because he had to return 6 Droids in less than a month. All were serious hardware defects. __________________ Pilot 1000 -> Pilot 5000 ->Palm Pilot Professional -> HP 620LX -> TRG Pro -> Palm V -> Palm Vx -> Palm M505 -> Palm i705 -> Palm Tungsten\|T -> Samsung i500 -> Treo 600->Treo 650 -> Treo 600-> Treo 700p ->Centro ->Treo 800w + Redfly C8n -> Palm Pre -> HP Touchpad R.I.P Palm 1996-2011
	Liked by Thanked by Arthur Thornton, cnote1287, Dieter Bohn

01/25/2010, 08:19 PM	#20 (permalink)
nkbme Member Join Date: Dec 2009 Location: Lexington, KY USA Posts: 12 Likes Received: 0 Thanks: 5 Thanked 2 Times in 2 Posts	wow, I hope you are in some weird vortex, I was REALLY hoping that the build issues were behind us when it hit vzw...very disconcerting, really hope your just having crazy bad luck & it's not a trend...you of ALL people!
	Liked by

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