will preware and patches void my warranty?

shellzda1 · 01/19/2010, 08:24 AM

Hi there! I need some advice. I have had my pre for just shy of a month and my daughter dropped it last night. it keeps going in to airplane mode and the power button does not work now. Here is my question: Will having preware,patches,etc, void my warranty? I am going to take it to sprint this afternoon. Should I remove all of this first? If yes, do I just do it through my computer using the web os doctor? I have read in the forums all morning, but cannot seem to find anything about wether Sprint approves or not. Thanks soooooo much for any help you can provide.

Syphon · 08:54 AM

Nope. Palm has confirmed (I don't have a link, maybe someone else can provide it) that modifying the software will NOT void the warranty.

But to be safe, remove all patches/themes. In case a Sprint CSR is uninformed (which is usually the case) and tries to be hard headed.

FIND & REMOVE THEME FIRST if you have one installed. To remove all patches, open up Preware & click on "List of Everything". Search for "Emergency Patch Recovery".

Rudementry · 01/19/2010, 08:30 AM

Personally I'd just doctor the phone so that way you've covered all the bases.

shellzda1 · 01/19/2010, 08:37 AM

i removed theme. When i go to list of everyhting and enter emergency the only thing that comes up is LIMITED EMERGENCY BUTTON. I have used the patch remover before (when I updated last). Doctoring it is putting it back to original right? How would I do that? Sorry to sound like a spaz- I just don't want any hassle from Sprint, ya know? LOL

Syphon · 01/19/2010, 08:54 AM

Sorry, the name of the actual patch is "Emergency Patch Recovery". If you type in "emergency", it should appear.

Yes, doctoring it is erasing the entire phone & putting it back to "stock" settings. To do that, you will have to download the file to your PC & follow the instructions. File is available here: Palm - Download webOS™ Doctor

shellzda1 · 01/19/2010, 08:56 AM

i did type emergency, can't seem to to pull it up. Thanks so much for your help. I will do this ASAP. Have a wonderful day!!!

arcane · 01/19/2010, 09:04 AM

Quote:

Originally Posted by shellzda1

i did type emergency, can't seem to to pull it up. Thanks so much for your help. I will do this ASAP. Have a wonderful day!!!

there has been an issue recently with finding epr. you may have to reinstall the package manager service and preware using webos quick install.

shellzda1 · 01/19/2010, 09:14 AM

so would it be better to reinstall package manager and preware or just doctor it?

5knotwinds · 01/19/2010, 09:34 AM

doctor it and be done

Finally Pre · 01/19/2010, 09:36 AM

Quote:

Originally Posted by Syphon

Nope. Palm has confirmed (I don't have a link, maybe someone else can provide it) that modifying the software will NOT void the warranty.

I have spent some time looking for Palm information on just this issue. Too this day I have seen nothing. As you have asked, if anyone knows of a link at Palm stating that software changes are allowed and the hardware warranty will still be in effect, please post a link to it here.
And also as most of you have said, I to agree, it is better to be safe and reset to factory settings before service.

shellzda1 · 01/19/2010, 09:40 AM

then doctor it I shall................

Brain Mantis · 01/19/2010, 09:41 AM

Quote:

Originally Posted by Finally Pre

I have spent some time looking for Palm information on just this issue. Too this day I have seen nothing. As you have asked, if anyone knows of a link at Palm stating that software changes are allowed and the hardware warranty will still be in effect, please post a link to it here.
And also as most of you have said, I to agree, it is better to be safe and reset to factory settings before service.

That would be some shady **** if they keep giving props and HELPING the WebOSinernalz to only then say it voids your warrenty.

Besides, they provide a method to reinstall the OS no questions asked. Even if they did not allow homebrewing...they would never know if you really had to deal with it.

fonefanatic · 01/19/2010, 11:57 AM

Quote:

Originally Posted by shellzda1

Hi there! I need some advice. I have had my pre for just shy of a month and my daughter dropped it last night. it keeps going in to airplane mode and the power button does not work now. Here is my question: Will having preware,patches,etc, void my warranty? I am going to take it to sprint this afternoon. Should I remove all of this first? If yes, do I just do it through my computer using the web os doctor? I have read in the forums all morning, but cannot seem to find anything about wether Sprint approves or not. Thanks soooooo much for any help you can provide.

I just exchanged my second Pre this morning. First one headphone jack messed up and this one battery overheated. Both of them had preware, patches, and a theme on them. I have no problems either time exchanges my Pre. Just my two cents worth for you, but like others have said some CSR may not be knowledgeable about preware. The guys I deal with at my store are they both have Pres with preware. Good luck

vel7wil · 01/19/2010, 02:16 PM

BEFORE U DOCTOR TRY THIS.....if you can preload you can download preware and package manager all in one//

Finally Pre · 01/19/2010, 02:24 PM

Quote:

Originally Posted by Brain Mantis

That would be some shady **** if they keep giving props and HELPING the WebOSinernalz to only then say it voids your warrenty.

Besides, they provide a method to reinstall the OS no questions asked. Even if they did not allow homebrewing...they would never know if you really had to deal with it.

And the link at Palm saying software changes do not void hardware warranty would be? I lived way to many years to not want to see it in writing.

Brain Mantis · 01/20/2010, 11:50 AM

Quote:

Originally Posted by Finally Pre

And the link at Palm saying software changes do not void hardware warranty would be? I lived way to many years to not want to see it in writing.

How about you show me a link where they say it WILL?

01/19/2010, 08:24 AM	#1 (permalink)
shellzda1 Member Join Date: Dec 2009 Posts: 45 Likes Received: 0 Thanks: 5 Thanked 3 Times in 2 Posts	will preware and patches void my warranty? Hi there! I need some advice. I have had my pre for just shy of a month and my daughter dropped it last night. it keeps going in to airplane mode and the power button does not work now. Here is my question: Will having preware,patches,etc, void my warranty? I am going to take it to sprint this afternoon. Should I remove all of this first? If yes, do I just do it through my computer using the web os doctor? I have read in the forums all morning, but cannot seem to find anything about wether Sprint approves or not. Thanks soooooo much for any help you can provide.
	Liked by

01/19/2010, 08:25 AM	#2 (permalink)
Syphon Member Join Date: Nov 2006 Posts: 1,010 Likes Received: 1 Thanks: 167 Thanked 189 Times in 80 Posts	Nope. Palm has confirmed (I don't have a link, maybe someone else can provide it) that modifying the software will NOT void the warranty. But to be safe, remove all patches/themes. In case a Sprint CSR is uninformed (which is usually the case) and tries to be hard headed. FIND & REMOVE THEME FIRST if you have one installed. To remove all patches, open up Preware & click on "List of Everything". Search for "Emergency Patch Recovery". __________________ Follow Me On Last edited by Syphon; 01/19/2010 at 08:54 AM. Reason: typo
	Liked by

01/19/2010, 08:30 AM	#3 (permalink)
Rudementry Member Join Date: Nov 2009 Posts: 406 Likes Received: 2 Thanks: 52 Thanked 23 Times in 22 Posts	Personally I'd just doctor the phone so that way you've covered all the bases.
	Liked by

01/19/2010, 08:37 AM	#4 (permalink)
shellzda1 Member Join Date: Dec 2009 Posts: 45 Likes Received: 0 Thanks: 5 Thanked 3 Times in 2 Posts	i removed theme. When i go to list of everyhting and enter emergency the only thing that comes up is LIMITED EMERGENCY BUTTON. I have used the patch remover before (when I updated last). Doctoring it is putting it back to original right? How would I do that? Sorry to sound like a spaz- I just don't want any hassle from Sprint, ya know? LOL
	Liked by

01/19/2010, 08:54 AM	#5 (permalink)
Syphon Member Join Date: Nov 2006 Posts: 1,010 Likes Received: 1 Thanks: 167 Thanked 189 Times in 80 Posts	Sorry, the name of the actual patch is "Emergency Patch Recovery". If you type in "emergency", it should appear. Yes, doctoring it is erasing the entire phone & putting it back to "stock" settings. To do that, you will have to download the file to your PC & follow the instructions. File is available here: Palm - Download webOS™ Doctor __________________ Follow Me On
	Liked by Thanked By: shellzda1

01/19/2010, 08:56 AM	#6 (permalink)
shellzda1 Member Join Date: Dec 2009 Posts: 45 Likes Received: 0 Thanks: 5 Thanked 3 Times in 2 Posts	i did type emergency, can't seem to to pull it up. Thanks so much for your help. I will do this ASAP. Have a wonderful day!!!
	Liked by

01/19/2010, 09:14 AM	#8 (permalink)
shellzda1 Member Join Date: Dec 2009 Posts: 45 Likes Received: 0 Thanks: 5 Thanked 3 Times in 2 Posts	so would it be better to reinstall package manager and preware or just doctor it?
	Liked by

01/19/2010, 09:34 AM	#9 (permalink)
5knotwinds Member Join Date: Jul 2009 Posts: 8 Likes Received: 0 Thanks: 2 Thanked 1 Time in 1 Post	doctor it and be done
	Liked by

01/19/2010, 09:40 AM	#11 (permalink)
shellzda1 Member Join Date: Dec 2009 Posts: 45 Likes Received: 0 Thanks: 5 Thanked 3 Times in 2 Posts	then doctor it I shall................
	Liked by

01/19/2010, 02:16 PM	#14 (permalink)
vel7wil Member Join Date: Oct 2009 Location: Killeen, Tx Posts: 42 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	BEFORE U DOCTOR TRY THIS.....if you can preload you can download preware and package manager all in one//
	Liked by

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode