{HELP!!!} Sprint Navigation Adapter experienced an exception?

Kitten · 01/18/2010, 06:01 PM

Alright, so my Sprint Navigation was working fine up until 3 days ago. Now everytime I open it, i get a multiple messages saying
"An Exception Occurred. The Sprint Navigation Adapter experienced an exception: Telenav Service was not properly initialized"

and then a final message soon there after that says
"Could not initialized the Sprint Navigation service. Please try again later."

Has anyone else had this problem? Any ideas? Schools starting back up in a few days and I rely on Sprint Nav to get my around the city....AHHHHH!

hatchettjack · 01/18/2010, 06:12 PM

are you getting a good signal.. If you are try rebooting your pre.

Kytton · 01/18/2010, 06:22 PM

First try a battery pull.. If that doesn't work, I'll PM you the link to reinstall Sprint Navigation.

Good luck!

Kitten · 01/18/2010, 07:15 PM

Quote:

Originally Posted by Kytton

First try a battery pull.. If that doesn't work, I'll PM you the link to reinstall Sprint Navigation.

Good luck!

Can you please send me that link. I restarted and did a couple battery pulls...the messages are still popping up. I think Im going to keep trying throughout the week, especially since CA's having some really rotten week long rain and thunderstorms.
I just think Id like the link as a last resort...Im really hoping it fixes itself lol.

Kytton · 01/18/2010, 08:15 PM

Sent. If that doesn't work, the store will probably try to reset it, so make sure you back up your pictures and music!

Good luck!

Rennat · 01/18/2010, 08:18 PM

You can just Doctor it. (If it doesn't reinstall property) If it still doesn't work it must be a network problem.

f1nzup · 01/21/2010, 08:27 AM

Quote:

Originally Posted by Kitten

Alright, so my Sprint Navigation was working fine up until 3 days ago. Now everytime I open it, i get a multiple messages saying
"An Exception Occurred. The Sprint Navigation Adapter experienced an exception: Telenav Service was not properly initialized"

and then a final message soon there after that says
"Could not initialized the Sprint Navigation service. Please try again later."

Has anyone else had this problem? Any ideas? Schools starting back up in a few days and I rely on Sprint Nav to get my around the city....AHHHHH!

I too am having this problem. Has anyone figured out a resolution? Thanks!

rlopin · 01/24/2010, 07:10 PM

Quote:

Originally Posted by f1nzup

I too am having this problem. Has anyone figured out a resolution? Thanks!

I too just started experiencing this problem. I am a pretty heavy user of Sprint Nav and it has been working great since I got the Pre on June 6th, 2009.

Rebooting, battery pulls, etc do not make the error go away.

The last apps I installed before noticing the issue were "Need For Speed", "Mobile Hot Spot" and the last patch I installed was "Auto-Enable IP Forwarding in Mobile Hotspot" and "No Auto Refresh After Idle". The two Hotspot related items were installed via WebOS Quick Install which I hadn't used since installing Preware many months ago.

katzme · 01/25/2010, 09:28 AM

Hi All, I am experiencing the same initialization problem with my Navigation as well. It started 2 days ago . I tried reboot, taking out battery , everything and it still does not work. Need help...... Someone please let me know what I need to do to get it back online... Thanks.. David

katzme · 01/25/2010, 09:31 AM

Hello Kytton, can you please send me the PM to re-install the navigation, I am getting the exception as well. Thank you and have a great week.

David

rlopin · 01/28/2010, 08:50 PM

The link Kytton is talking about is the Sprint Nav software for the Palm Treo. It will not work on the Pre.

I ended up using WebOS doctor for the first time since I got the Pre on the day it was launched. That solved the problem.

carteratzion · 01/28/2010, 10:22 PM

I Have the same problem i have tried everything battery pull, reboot and even uninstalling all patches and i am now going to run webos doctor

Landon1983 · 01/29/2010, 09:52 AM

Buh....so I guess the only fix is to visit the doc? I really don't want to deal with that again....lol

Steph3n · 02/05/2010, 08:31 PM

i just started getting this issue today, I had for the first time ever a total hard lockup on my Pre. I had to pull the battery to get any reply in over 5 minutes. It was nasty

Now ever since then, Sprint Nav is dead with:
The Sprint Navigation Adapter experienced an exception: Telenav Service was not properly initialized

is doctor the only fix? I REALLY don't want to doctor my phone!

horatio8 · 02/05/2010, 09:59 PM

I fixed the problem with a partial erase (for those who don't want to bother with WebOs Dr.)

Bann · 02/05/2010, 10:11 PM

I've not had it happen since I doctor'd after it occured last time....but supposedly, you can pull the file out of the webos doctor file and install from that through Quick install to fix it.

DWEIL · 02/14/2010, 01:48 PM

I spent some time on the phone this morning with Sprint about this problem. They are going to escalate this issue and I am supposed to get a callback and update on this within 12 hours. I really want to avoid a clean install, but I am nearly resigned to it.

At least this (and the fact that I was unintentionally jacked around by customer service) got me a 50% credit on my next bill.

I'll update here if I learn something new from the promised Sprint feedback.

Kytton · 02/14/2010, 02:08 PM

Quote:

Originally Posted by rlopin

The link Kytton is talking about is the Sprint Nav software for the Palm Treo. It will not work on the Pre.

I ended up using WebOS doctor for the first time since I got the Pre on the day it was launched. That solved the problem.

Correct. My coworkers and I had it work a couple times, but the link is sending us in circles now.

To fix this issue, we've been doing a partial erase. So far has fixed 5 of 5 that we've seen.

DWEIL · 02/17/2010, 09:09 AM

A quick update. Sprint's escalation tech eventually contacted me, but not within 12 hours (more like 48). The guy I spoke with tried his best to be helpful, but we couldn't find any solutions. In the end, I went the WebOS Doctor route. Doing this restored Sprint Navigation to working state.

One note not directly related: It seems that Palm has recently enhanced the Backup system. The Backup seemed to restore more of my phone settings than it did the last time I had to start over. Re-installed virtually all of my apps, though I did need to remove Pandora and re-install to get it to work correctly. When I re-installed Preware it actually tried to restore all my previous patches, and while it indicated they were installed, none of them worked. I needed to remove each one manually and then re-install each. So, while still a hassle, it could have been a lot worse.

sclifton57@yahoo.com · 02/20/2010, 11:14 AM

I had the same problem. I went to Partial Erase and it reset everything including the Sprint Navigation which is working fine now. I did have to reset my profile but it re-installed all the programs and I had to reenter my passwords for Facebook and email accounts.

sc

01/18/2010, 06:01 PM	#1 (permalink)
Kitten Member Join Date: Jan 2010 Location: Fresno, CA Posts: 14 Likes Received: 0 Thanks: 7 Thanked 0 Times in 0 Posts	{HELP!!!} Sprint Navigation Adapter experienced an exception? Alright, so my Sprint Navigation was working fine up until 3 days ago. Now everytime I open it, i get a multiple messages saying "An Exception Occurred. The Sprint Navigation Adapter experienced an exception: Telenav Service was not properly initialized" and then a final message soon there after that says "Could not initialized the Sprint Navigation service. Please try again later." Has anyone else had this problem? Any ideas? Schools starting back up in a few days and I rely on Sprint Nav to get my around the city....AHHHHH!
	Liked by

01/18/2010, 06:12 PM	#2 (permalink)
hatchettjack Banned Join Date: Dec 2009 Location: Stokesdale, N.C. Posts: 1,086 Likes Received: 0 Thanks: 275 Thanked 180 Times in 136 Posts	are you getting a good signal.. If you are try rebooting your pre.
	Liked by

01/18/2010, 06:22 PM	#3 (permalink)
Kytton Member Join Date: Jan 2010 Location: NorCal Posts: 109 Likes Received: 0 Thanks: 0 Thanked 27 Times in 19 Posts	First try a battery pull.. If that doesn't work, I'll PM you the link to reinstall Sprint Navigation. Good luck!
	Liked by

01/18/2010, 08:15 PM	#5 (permalink)
Kytton Member Join Date: Jan 2010 Location: NorCal Posts: 109 Likes Received: 0 Thanks: 0 Thanked 27 Times in 19 Posts	Sent. If that doesn't work, the store will probably try to reset it, so make sure you back up your pictures and music! Good luck!
	Liked by

01/18/2010, 08:18 PM	#6 (permalink)
Rennat Member Join Date: Jun 2009 Location: With a colony of King Penguins in Antartica Posts: 1,318 Likes Received: 95 Thanks: 533 Thanked 304 Times in 153 Posts	You can just Doctor it. (If it doesn't reinstall property) If it still doesn't work it must be a network problem. __________________ My Tutorial on how to get Ubuntu on the TouchPad: http://forums.precentral.net/webos-d...-touchpad.html
	Liked by

01/25/2010, 09:28 AM	#9 (permalink)
katzme Member Join Date: Oct 2009 Posts: 20 Likes Received: 0 Thanks: 4 Thanked 2 Times in 2 Posts	Hi All, I am experiencing the same initialization problem with my Navigation as well. It started 2 days ago . I tried reboot, taking out battery , everything and it still does not work. Need help...... Someone please let me know what I need to do to get it back online... Thanks.. David
	Liked by

01/25/2010, 09:31 AM	#10 (permalink)
katzme Member Join Date: Oct 2009 Posts: 20 Likes Received: 0 Thanks: 4 Thanked 2 Times in 2 Posts	Hello Kytton, can you please send me the PM to re-install the navigation, I am getting the exception as well. Thank you and have a great week. David
	Liked by

01/28/2010, 08:50 PM	#11 (permalink)
rlopin Member Join Date: Sep 2007 Location: Queens, NY Posts: 440 Likes Received: 8 Thanks: 112 Thanked 76 Times in 46 Posts	The link Kytton is talking about is the Sprint Nav software for the Palm Treo. It will not work on the Pre. I ended up using WebOS doctor for the first time since I got the Pre on the day it was launched. That solved the problem. __________________ Phones>Ericsson->iPaq->Treo700w>>PalmPre & TouchPad<<PC<-Amiga<-C64<-Vic20<-PET<Computers
	Liked by

01/28/2010, 10:22 PM	#12 (permalink)
carteratzion Member Join Date: Aug 2009 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Sprint Nav I Have the same problem i have tried everything battery pull, reboot and even uninstalling all patches and i am now going to run webos doctor
	Liked by

01/29/2010, 09:52 AM	#13 (permalink)
Landon1983 Member Join Date: Jun 2009 Posts: 62 Likes Received: 0 Thanks: 6 Thanked 8 Times in 7 Posts	Buh....so I guess the only fix is to visit the doc? I really don't want to deal with that again....lol
	Liked by

02/05/2010, 08:31 PM	#14 (permalink)
Steph3n Member Join Date: Sep 2009 Posts: 270 Likes Received: 5 Thanks: 17 Thanked 14 Times in 12 Posts	i just started getting this issue today, I had for the first time ever a total hard lockup on my Pre. I had to pull the battery to get any reply in over 5 minutes. It was nasty Now ever since then, Sprint Nav is dead with: The Sprint Navigation Adapter experienced an exception: Telenav Service was not properly initialized is doctor the only fix? I REALLY don't want to doctor my phone! __________________ Palm Pre- and BB Tour owner/hater
	Liked by

02/05/2010, 09:59 PM	#15 (permalink)
horatio8 Member Join Date: Nov 2004 Posts: 212 Likes Received: 0 Thanks: 10 Thanked 12 Times in 11 Posts	I fixed the problem with a partial erase (for those who don't want to bother with WebOs Dr.)
	Liked by Thanked By: blugang

02/05/2010, 10:11 PM	#16 (permalink)
Bann Member Join Date: Dec 2009 Posts: 13 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	I've not had it happen since I doctor'd after it occured last time....but supposedly, you can pull the file out of the webos doctor file and install from that through Quick install to fix it.
	Liked by

02/14/2010, 01:48 PM	#17 (permalink)
DWEIL Member Join Date: Sep 2006 Posts: 40 Likes Received: 0 Thanks: 6 Thanked 11 Times in 8 Posts	I spent some time on the phone this morning with Sprint about this problem. They are going to escalate this issue and I am supposed to get a callback and update on this within 12 hours. I really want to avoid a clean install, but I am nearly resigned to it. At least this (and the fact that I was unintentionally jacked around by customer service) got me a 50% credit on my next bill. I'll update here if I learn something new from the promised Sprint feedback.
	Liked by

02/17/2010, 09:09 AM	#19 (permalink)
DWEIL Member Join Date: Sep 2006 Posts: 40 Likes Received: 0 Thanks: 6 Thanked 11 Times in 8 Posts	A quick update. Sprint's escalation tech eventually contacted me, but not within 12 hours (more like 48). The guy I spoke with tried his best to be helpful, but we couldn't find any solutions. In the end, I went the WebOS Doctor route. Doing this restored Sprint Navigation to working state. One note not directly related: It seems that Palm has recently enhanced the Backup system. The Backup seemed to restore more of my phone settings than it did the last time I had to start over. Re-installed virtually all of my apps, though I did need to remove Pandora and re-install to get it to work correctly. When I re-installed Preware it actually tried to restore all my previous patches, and while it indicated they were installed, none of them worked. I needed to remove each one manually and then re-install each. So, while still a hassle, it could have been a lot worse.
	Liked by

02/20/2010, 11:14 AM	#20 (permalink)
sclifton57@yahoo.com Member Join Date: Aug 2009 Posts: 30 Likes Received: 0 Thanks: 0 Thanked 2 Times in 2 Posts	I had the same problem. I went to Partial Erase and it reset everything including the Sprint Navigation which is working fine now. I did have to reset my profile but it re-installed all the programs and I had to reenter my passwords for Facebook and email accounts. sc
	Liked by

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