I was viewing a video on my pre when it suddenly froze and went into an endless loop showing the logo.

I did the battery pull and waited etc.

I then decided to use the webos doctor. i held the volume button, inserted the battery and plugged in the usb cabel. I got the big USB icon. I then pressed next on the doctor and it started working. The bar gets to about 4%. At this point the icon on the pre changes from the USB icon to the Palm logo. I hear the "bling" from my laptop that indicates usb is connecting / disconnecting and then i get the "phone disconnected" message from the doctor at 8%. I also see that my pre is back in the reset loop.

I have tried using different cables and different computers and different usb ports and rebooting.

Do you have any suggestions?