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  1.    #1  
    i have videos on my phone that worked just fine on my first 2 pre's stopped working on my 3rd which was release day for 1.2.1. i have removed and reloaded with original footge but same error. video runs but under error messege and no audio. trying to figure what to convert files to so they work.
    suggestions appreciated
  2. spikea4's Avatar
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    #2  
    I believe that your problem maybe that you files are missing its codecs (encoding or decoding of a digital data stream or signal). itunes some how did this to my videos. I tried to convert the files with "Real Player SP" (witch is made to work with Pre) and the converter could not find the file codecs. in itunes I converted the files, I then was able to drag and drop to Real Player converter. the only problem was that the video quality was lost! NOTE: You can download Real Player SP for free.

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