Phone won't turn OFF??

missclick · 11/21/2009, 03:53 AM

Since the update when I try and turn my phone off by holding down the top button>power off>shutdown/swap battery my phone just sits there, it won't turn off that way, my touchscreen works just fine.

The only way I can turn the phone off is through
device info>shut down

Anyone else have this problem? I'm 2 seconds away from calling to replace the phone or taking it to a store (I work in Tech Support at Sprint and haven't had this call before and no one seems to know about it either)

UGH...

02589 · 11/21/2009, 07:04 AM

Did you pull the battery, wait a minute, and put it back and restart?

ryangur · 11/21/2009, 07:33 AM

hold your power button and pull the sound slider three times while holding the power button it will make an automatic restart of the phone and should reset your settings..

turbooxide · 11/21/2009, 08:00 AM

missclick: is your phone factory or have you modded it (patches/preware/etc?)

kmehr · 11/21/2009, 08:05 AM

The problem is that 1.3.1 did not install correctly. either use Repair 1.72 or use webos doctor 1.3.1. This should solve your issue. Sometimes w/ OTA is the update is a large file like 1.3.1 some of the info/files gets corrupted even if you use wifi [note: I'm not saying OTA is bad, but if it has problems thats why]

Good Luck

turbooxide · 11/21/2009, 09:08 AM

does anyone have any idea which file controls this shut down screen?

litt · 11/21/2009, 09:11 AM

Let it sit there for a day or so. It will turn off all on it's own.

Sorry, probably not the help you were looking for.

missclick · 11/22/2009, 04:34 AM

I have powercycled my phone, and ran the web os doctor, still won't tun off.... UGH...

11/21/2009, 03:53 AM	#1 (permalink)
missclick Member Join Date: Oct 2009 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Phone won't turn OFF?? Since the update when I try and turn my phone off by holding down the top button>power off>shutdown/swap battery my phone just sits there, it won't turn off that way, my touchscreen works just fine. The only way I can turn the phone off is through device info>shut down Anyone else have this problem? I'm 2 seconds away from calling to replace the phone or taking it to a store (I work in Tech Support at Sprint and haven't had this call before and no one seems to know about it either) UGH...
	Liked by

11/21/2009, 07:04 AM	#2 (permalink)
02589 Member Join Date: Jun 2009 Location: Las Vegas Posts: 248 Likes Received: 0 Thanks: 23 Thanked 32 Times in 25 Posts	Did you pull the battery, wait a minute, and put it back and restart?
	Liked by

11/21/2009, 07:33 AM	#3 (permalink)
ryangur Member Join Date: Oct 2009 Posts: 41 Likes Received: 2 Thanks: 6 Thanked 2 Times in 2 Posts	hold your power button and pull the sound slider three times while holding the power button it will make an automatic restart of the phone and should reset your settings..
	Liked by

11/21/2009, 08:00 AM	#4 (permalink)
turbooxide Member Join Date: Aug 2009 Location: Columbus, OH Posts: 126 Likes Received: 0 Thanks: 9 Thanked 48 Times in 22 Posts	missclick: is your phone factory or have you modded it (patches/preware/etc?)
	Liked by

11/21/2009, 08:05 AM	#5 (permalink)
kmehr Member Join Date: Oct 2007 Posts: 269 Likes Received: 0 Thanks: 133 Thanked 63 Times in 48 Posts	The problem is that 1.3.1 did not install correctly. either use Repair 1.72 or use webos doctor 1.3.1. This should solve your issue. Sometimes w/ OTA is the update is a large file like 1.3.1 some of the info/files gets corrupted even if you use wifi [note: I'm not saying OTA is bad, but if it has problems thats why] Good Luck
	Liked by

11/21/2009, 09:08 AM	#6 (permalink)
turbooxide Member Join Date: Aug 2009 Location: Columbus, OH Posts: 126 Likes Received: 0 Thanks: 9 Thanked 48 Times in 22 Posts	does anyone have any idea which file controls this shut down screen?
	Liked by

11/21/2009, 09:11 AM	#7 (permalink)
litt Member Join Date: Jul 2009 Posts: 32 Likes Received: 0 Thanks: 2 Thanked 4 Times in 2 Posts	Let it sit there for a day or so. It will turn off all on it's own. Sorry, probably not the help you were looking for.
	Liked by

11/22/2009, 04:34 AM	#8 (permalink)
missclick Member Join Date: Oct 2009 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I have powercycled my phone, and ran the web os doctor, still won't tun off.... UGH...
	Liked by

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