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  1.    #1  
    I advanced exchanged a pre for a customer who's power button was stuck.
    I activated the divice and had the customer sign in to his palm profile. It should have auto backed up the data right? I transfered the music, ringtones, pictures, files and such by just clicking and draging them to my destop from the old divice, But did not see a file for contacts and the phone never restored the data that should have been backed up.
    Any insight?
    ;SPRINT SERVICE/REPAIR TECH
  2. #2  
    call palm they can find the data , but save everything on a computer first then call them they say you have to wipe the phone clean again to get profile to work . there is a thread on it somewhere in here that knows how to do this
    try this

    http://forums.precentral.net/palm-pr...-contacts.html
    ĦṔ-Ḷṫ-Ŧḯη
    Here is a direct link to webOS Doc for all carriers
    http://www.webos-internals.org/wiki/...octor_Versions
    P.S. if i have helped you and you are thankful please hit the thanks button to the right---->

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