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  1. #21  
    they don't have a 1500 min everything plan unless its a family plan and they can be very confusing if you different phones .
    ĦṔ-Ḷṫ-Ŧḯη
    Here is a direct link to webOS Doc for all carriers
    http://www.webos-internals.org/wiki/...octor_Versions
    P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
  2. #22  
    There's no reason to bug OP with all the questions. No roaming charges should've been made to his account. OP, read the quoted parts at the end of this post to the rep and if regular Customer Service specialist can't help, escalate it to Supervisor and, if that fails, Retentions.

    (Even though Sprint's customer service HAS improved, they still do make mistakes so, like someone already mentioned, odds are something got messed up on his account.)

    Everything Data Family - with Any Mobile, AnytimeSM
    ...
    Talk: Night calling and weekends starting at 7 p.m., nationwide long distance and no roaming charges. Lines 1-2 included. Lines 3-5 are $19.99/mo./line.
    ...
    Futhermore, as far as I can tell, TOS doesn't mention that plans with no roaming charges can have charges applied - it just mentions there may be a 30-60 day delay in charging you for roaming:

    Off-network Roaming on Sprint Phones: Not available with single-band phones, or to customers residing outside an area covered by the Nationwide Sprint Network. Sprint may terminate service if (1) more than 800 minutes, (2) a majority of minutes or (3) a majority of data kilobytes in a given month are used while roaming. International calling, including in Canada and Mexico, is not included in plans with no roaming charges. Roaming usage may be invoiced after 30-60 days. Data services and certain calling features (Voicemail, Caller ID, Call Waiting, etc.) may not be available in all roaming areas.
    (from Terms & Conditions)
  3. #23  
    Quote Originally Posted by Shadavis08 View Post
    that's inncorrect the only time min are taken off of a 450 min unlimited everything else plan is when you call using google voice or calling voicemail or calling landline .
    Not true, If you are roaming before 7:00 pm it will count off of your mins!
  4.    #24  
    Quote Originally Posted by Finally Pre View Post
    Well it's been 1-1/2 hours since op was here. Maybe soon.
    OP- tell us:
    1. How many mins you can use in plan and what did you use?
    2. Do you roam more than not?
    3. Did you roam outside USA?
    4. Did you Tether much and if so, do you think you went over 5g?
    5. Do you use any google or other dial program?
    6. Is this all with a Palm Pre or are there other phone involved and if so what are they?
    7. Is it a family plan?
    My response is :
    1. 1500
    2. not --only at work and sometime at home
    3. no
    4. do not use phone to tether
    5. no do not use dialer program
    6. I have two phones on my acount Pre and Samsung
    7. Yes
  5. #25  
    Quote Originally Posted by 2sslow View Post
    Not true, If you are roaming before 7:00 pm it will count off of your mins!
    If you're calling a landline...
  6. #26  
    Quote Originally Posted by wburleson View Post
    Ok, I call from work in VA to my friend in CA and she is has a sprint phone. The problem is that in my office my phone goes into roaming all the time. And since she on sprint and I'm on sprint it should be included in mobile to mobile -- correct? I used 772 minutes. I have a 1,500 minutes everything plan, but they said if your phone is roaming and you use it then they charge you for roaming.
    There is no 1500 minute "Everything Data" plan, so I'm assuming that you have the "Everything Family" plan. If this is the case, then you need to know how many minutes were used by all parties on this line, not just by yourself.

    Sprint "Any mobile, anytime" ONLY applies if you are not roaming. When you roam, mobile to mobile minutes come out of your plan.

    I've looked through my contract terms and nowhere does it state that Sprint may bill me for roaming minutes. As others have indicated, they reserve the right to terminate service, but not the right to hit me up with a surprise bill. From this, I'm assuming that you simply ran over your 1500 minutes and into "golden time" where you are paying, what, $0.45/min? That adds up quickly.
  7.    #27  
    Quote Originally Posted by 2sslow View Post
    Not true, If you are roaming before 7:00 pm it will count off of your mins!
    But only if you call a land line.
  8. #28  
    Quote Originally Posted by wburleson View Post
    But only if you call a land line.
    Roaming calls come out of your anytime minutes regardless of the destination. Check the fine print.
  9. #29  
    Quote Originally Posted by wburleson View Post
    My response is :
    1. 1500
    2. not --only at work and sometime at home
    3. no
    4. do not use phone to tether
    5. no do not use dialer program
    6. I have two phones on my acount Pre and Samsung
    7. Yes
    Well I'm out of Idea's other than just call back and if need be ask for super. See where that goes and play dumb if need be. Let us know how it works out.
    good luck
  10. #30  
    Quote Originally Posted by Kasracer View Post
    If you're calling a landline...
    that's what I said lol thanks ha ha funny.... Should have during peak hours sorry lol... But in any case that's what I said.
    ĦṔ-Ḷṫ-Ŧḯη
    Here is a direct link to webOS Doc for all carriers
    http://www.webos-internals.org/wiki/...octor_Versions
    P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
  11. #31  
    Here's the text of the "Any mobile, anytime" feature, direct from Sprint's web marketing information: (emphasis added)

    Any Mobile, Anytime: Unlimited domestic calls from the Sprint network to and from ANY U.S. mobile phone regardless of carrier. Any network, any time. Applies when directly dialing/receiving standard voice calls between domestic wireless numbers as determined when the call is placed using indep. 3rd party and Sprint databases. Stnd. roaming rates/restrictions apply. Only available with select Sprint Plans and while on the Nationwide Sprint or Nextel National Networks (excludes calls to voicemail, 411, and other indirect methods).

    Their marketing material agrees with the contract terms: "no roaming charges."

    Either you are confused, or Sprint owes you some money.
  12. #32  
    Quote Originally Posted by Shadavis08 View Post
    that's inncorrect the only time min are taken off of a 450 min unlimited everything else plan is when you call using google voice or calling voicemail or calling landline .
    This is exactly how I was explained the plan when purchasing my phone/plan. When roaming your "anytime" minutes will be used regardless if you are calling a cell phone, landline etc.

    Just spoke with a rep..


    Scott
    I have the everything data 450 plan. When roaming and placing a call to a landline will it count against my anytime minutes?
    18:19:17 Scott
    Excuse me, when roaming but placing a call to another cell phone
    18:21:00 Jamie JJ
    You are able to call any mobile anytime with the plan Everything data plans.
    18:21:54 Scott
    So if I am roaming and call another cell phone it will not count against my anytime minutes? Sorry just want to make sure
    18:22:50 Jamie JJ
    No it will not count against your anytime minutes.
    18:23:15 Scott
    Thank you, that is just what I needed to know


    Yeah, I screwed up the question at first...
    Last edited by scott091981; 10/07/2009 at 06:27 PM.
  13. #33  
    Quote Originally Posted by dallashigh View Post
    Roaming calls come out of your anytime minutes regardless of the destination. Check the fine print.
    any mobile any time means exactly that period .
    ĦṔ-Ḷṫ-Ŧḯη
    Here is a direct link to webOS Doc for all carriers
    http://www.webos-internals.org/wiki/...octor_Versions
    P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
  14. #34  
    yeah, I would double check your usage. I've never been charged "roaming" but I have used about 75 mins that should have been mobile to mobile, but because I am using the Roam only tweak when I am @ home, they count as Regular Min's....
    "When there is no more room in hell, the dead will walk the earth"


    PM me your questions, If I cant find an answer, I'll show you who can.
  15. #35  
    Quote Originally Posted by Shadavis08 View Post
    any mobile any time means exactly that period .
    Simply Not true. Read the terms and conditions.
    "When there is no more room in hell, the dead will walk the earth"


    PM me your questions, If I cant find an answer, I'll show you who can.
  16. #36  
    he does not have a starndard plan he has a family shared which is way more confusing and that's his problem
    ĦṔ-Ḷṫ-Ŧḯη
    Here is a direct link to webOS Doc for all carriers
    http://www.webos-internals.org/wiki/...octor_Versions
    P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
  17. #37  
    Quote Originally Posted by mrloserpunk View Post
    Simply Not true. Read the terms and conditions.
    post it please then everyone can read it
    ĦṔ-Ḷṫ-Ŧḯη
    Here is a direct link to webOS Doc for all carriers
    http://www.webos-internals.org/wiki/...octor_Versions
    P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
  18. #38  
    Quote Originally Posted by Shadavis08 View Post
    post it please then everyone can read it
    I already did. Look up - post #31.
  19. #39  
    Quote Originally Posted by Kasracer View Post
    If you're calling a landline...
    Wrong

    Quote Originally Posted by wburleson View Post
    But only if you call a land line.
    Wrong

    Quote Originally Posted by Shadavis08 View Post
    any mobile any time means exactly that period .
    Wrong



    You guys need to call sprint before you get in trouble, Free roaming only applies to nights and wknds.

    YOU HAVE BEEN WARNED!
  20. #40  
    Quote Originally Posted by Shadavis08 View Post
    post it please then everyone can read it
    Any Mobile, Anytime: Unlimited domestic calls from the Sprint network to and from ANY U.S. mobile phone regardless of carrier. Any network, any time. Applies when directly dialing/receiving standard voice calls between domestic wireless numbers as determined when the call is placed using indep. 3rd party and Sprint databases. Stnd. roaming rates/restrictions apply. Only available with select Sprint Plans and while on the Nationwide Sprint or Nextel National Networks (excludes calls to voicemail, 411, and other indirect methods).

    Come to think of it, when I said ok to adding the AMAT feature, I thought there was a disclosure as well...I could be wrong.
    Last edited by mrloserpunk; 10/07/2009 at 06:50 PM.
    "When there is no more room in hell, the dead will walk the earth"


    PM me your questions, If I cant find an answer, I'll show you who can.
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