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  1.    #1  
    I am getting tossed around tech support and palm corporate with no one able to help me.

    Anyone have the phone number at Palm for rapid exchange with warranty?

    No one at these numbers can help: 1877 426 3777 or 408 617 7000
  2. NxTech3's Avatar
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    #2  
    generally Palm wont do the exchange, if you belong to sprint, go to a service center and they will take care of the warranty exchange for you. Im not sure about other carriers.
  3.    #3  
    Quote Originally Posted by NxTech3 View Post
    generally Palm wont do the exchange, if you belong to sprint, go to a service center and they will take care of the warranty exchange for you. Im not sure about other carriers.
    Thanks but im now on 3rd Pre and waiting on a resposne from level 3 support as they have lost my contacts. New refurb i got has very loose slider. Now trying to get advance exchange done with Palm.

    For those that have done an exchange WITH PALM (not Sprint) is it always a refurb or sometimes new?

    Also please disregard OP. First number is able to help and have issued a 1 time courtesy replacement with the 29.95 fee waived.
    Last edited by mikeh20; 10/07/2009 at 03:51 PM. Reason: added info

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