Pre no longer Backing up

vizi · 10/03/2009, 07:24 AM

I don't know what happened but my phone no longer backs up everyday. Ever since the 1.2 update I've had to manually back up. The Back Up switch is on.

On a side note. My profile has never been verifide. Tried repeatedly but was unsuccessful. With that being said, my phone always backed up before.

Any suggestions?

**bevcraw** · 10/03/2009, 08:04 AM

I just checked mine and it is not automatically backing up either. My last backup was on 9/30 and I did that one manually.

vizi · 10/03/2009, 08:57 AM

I've been chatting with a Palm rep for over an hour now and no help there.

vizi · 10/03/2009, 10:18 AM

Just check my wifes phone, same problem. Last update was right before 1.2. Hopefully 1.2.1 addresses this problem.

gc916 · 10/03/2009, 10:21 AM

Same problem for me since update to 1.2.

awesomeindeed · 10/03/2009, 10:22 AM

Same deal here. No auto-backup anymore. Manual is failing too. Not that I really care. I use Exchange so all the stuff I "need" is backed up through there, the apps and settings don't really bother me, as those are quick fixes.

Still annoying, though.

**bevcraw** · 10/03/2009, 07:51 PM

I also reported it to Palm and they were clueless.

Rawandvital · 10/03/2009, 08:20 PM

same thing here... Last back up was like 11am on the 28th...

hmm. What exactly does auto backup.... Well, backup?

psm9 · 10/03/2009, 08:25 PM

Quote:

Originally Posted by Rawandvital

same thing here... Last back up was like 11am on the 28th...

hmm. What exactly does auto backup.... Well, backup?

Same problem here.
I think the Backup is your account data (Google, Facebook, etc..). Also, your App catalog Apps (but not homebrew).
So, after a hard reset (or WebOS Doctor), when you re-enter your Palm Profile info, the phone knows how to re-get all the data. Since everything is in the cloud, it just needs to get redownloaded. Any App Catalog Apps you downloaded will reappear (although all settings are lost).

Supposedly browser bookmarks are also backed up now, too.

I've been trying to remember to do manual backups this week

THETRUTH · 10/03/2009, 09:21 PM

ditto. This will provavly become a problem with purchased apps and backing them up

McKathryn · 10/03/2009, 09:26 PM

I just checked and my last back up was 9/28 at 4:34 a.m. Not good.

danno1769 · 10/03/2009, 09:28 PM

Ya I hate to be that guy, but mine backed up this morning at 10 so Im not sure if its the patch directly

diddly4 · 10/03/2009, 09:35 PM

Quote:

Originally Posted by danno1769

Ya I hate to be that guy, but mine backed up this morning at 10 so Im not sure if its the patch directly

Mine also backed up this morning at 10:13am. I have never rooted or had any patches installed except for the virtual keyboard. I have done tweaks before and have homebrew apps and Preware currently installed. I don't think its related to 1.2

Seedillume · 10/03/2009, 10:47 PM

Quote:

Originally Posted by psm9

Same problem here.
I think the Backup is your account data (Google, Facebook, etc..). Also, your App catalog Apps (but not homebrew).
So, after a hard reset (or WebOS Doctor), when you re-enter your Palm Profile info, the phone knows how to re-get all the data. Since everything is in the cloud, it just needs to get redownloaded. Any App Catalog Apps you downloaded will reappear (although all settings are lost).

Supposedly browser bookmarks are also backed up now, too.

I've been trying to remember to do manual backups this week

...And your passwords to your email/exchange accounts along with your current GPS coordinates. Also, I was upset that the feature could not be permanently disabled. (The Pre would automatically re-enable Backup.)

Disgustoid · 10/08/2009, 12:17 PM

Glad to see I'm not the only one who has this problem. I was a bit surprised to see that my last backup was on 10/3 from a backup I manually initiated.

I hope I never have to use it, but having it done automatically was convenient since odds are I won't remember to do it all the time.

Does anyone have definitive word on whether this is intentional or just a 1.2.1 bug?

treotraveler · 10/08/2009, 12:28 PM

I just checked my backup, And it did it's auto backup on 10/7 yesterday at 12:24.

Running 1.2.1 firmware. And I reboot every couple days........

Edit: It just did another auto backup 4 minutes ago today. So it's working fine on mine......

matty3054 · 10/08/2009, 12:52 PM

mine backed up today at 11:44 am - so i'm good.

on a side note - i obviously have 1.2.1 - and i have homebrews installed....but no tweaks or rooting or anything

could that be ur guys' issues?

McKathryn · 10/08/2009, 12:55 PM

I had the not-backing-up problem after the 1.2 update. Upgrading to 1.2.1 did not solve it. Going into the Backup app, turning it off, allowing it to erase, and then turning it back on (and doing a manual back up to be safe) seemed to solve it.

gc916 · 10/08/2009, 12:59 PM

Quote:

Originally Posted by matty3054

mine backed up today at 11:44 am - so i'm good.

on a side note - i obviously have 1.2.1 - and i have homebrews installed....but no tweaks or rooting or anything

could that be ur guys' issues?

Mine stopped the auto backups after the 1.2 update. At that time, I had installed Homebrew apps, but no patches, etc.

Quote:

Originally Posted by McKathryn

I had the not-backing-up problem after the 1.2 update. Upgrading to 1.2.1 did not solve it. Going into the Backup app, turning it off, allowing it to erase, and then turning it back on (and doing a manual back up to be safe) seemed to solve it.

I tried that process, but auto backups still aren't happening. I wonder how widespread this problem is. There aren't many posts here about it.

greenawayj · 10/08/2009, 01:01 PM

Confirmed here too. Last auto backup was 9/28 at 10:01am.

I'm trying the suggested fix (post #18 above) now and I'll let others know if it works.

10/03/2009, 07:24 AM	#1 (permalink)
vizi Member Join Date: Jun 2009 Posts: 150 Likes Received: 0 Thanks: 13 Thanked 14 Times in 8 Posts	Pre no longer Backing up I don't know what happened but my phone no longer backs up everyday. Ever since the 1.2 update I've had to manually back up. The Back Up switch is on. On a side note. My profile has never been verifide. Tried repeatedly but was unsuccessful. With that being said, my phone always backed up before. Any suggestions?
	Liked by

10/03/2009, 08:04 AM	#2 (permalink)
bevcraw Super Moderator Join Date: Jul 2008 Location: Tennessee Posts: 5,965 Likes Received: 576 Thanks: 1,701 Thanked 2,413 Times in 1,746 Posts	I just checked mine and it is not automatically backing up either. My last backup was on 9/30 and I did that one manually. __________________ Beverly Palm IIIxe > m505 > Zire 71 > Tungsten E2 > TX > Centro > Pre > Pre 2 > Pre 3 > and TouchPad
	Liked by Thanked By: jsbernfeld

10/03/2009, 08:57 AM	#3 (permalink)
vizi Member Join Date: Jun 2009 Posts: 150 Likes Received: 0 Thanks: 13 Thanked 14 Times in 8 Posts	I've been chatting with a Palm rep for over an hour now and no help there.
	Liked by

10/03/2009, 10:18 AM	#4 (permalink)
vizi Member Join Date: Jun 2009 Posts: 150 Likes Received: 0 Thanks: 13 Thanked 14 Times in 8 Posts	Just check my wifes phone, same problem. Last update was right before 1.2. Hopefully 1.2.1 addresses this problem.
	Liked by

10/03/2009, 10:21 AM	#5 (permalink)
gc916 Member Join Date: Feb 2008 Posts: 248 Likes Received: 0 Thanks: 85 Thanked 52 Times in 44 Posts	Same problem for me since update to 1.2.
	Liked by

10/03/2009, 10:22 AM	#6 (permalink)
awesomeindeed Member Join Date: Sep 2009 Posts: 12 Likes Received: 0 Thanks: 0 Thanked 1 Time in 1 Post	Same deal here. No auto-backup anymore. Manual is failing too. Not that I really care. I use Exchange so all the stuff I "need" is backed up through there, the apps and settings don't really bother me, as those are quick fixes. Still annoying, though.
	Liked by

10/03/2009, 07:51 PM	#7 (permalink)
bevcraw Super Moderator Join Date: Jul 2008 Location: Tennessee Posts: 5,965 Likes Received: 576 Thanks: 1,701 Thanked 2,413 Times in 1,746 Posts	I also reported it to Palm and they were clueless. __________________ Beverly Palm IIIxe > m505 > Zire 71 > Tungsten E2 > TX > Centro > Pre > Pre 2 > Pre 3 > and TouchPad
	Liked by

10/03/2009, 08:20 PM	#8 (permalink)
Rawandvital Member Join Date: Apr 2009 Location: Queens, NY Posts: 312 Likes Received: 0 Thanks: 4 Thanked 41 Times in 29 Posts	same thing here... Last back up was like 11am on the 28th... hmm. What exactly does auto backup.... Well, backup?
	Liked by

10/03/2009, 09:21 PM	#10 (permalink)
THETRUTH Member Join Date: Jul 2009 Location: Atlanta, GA Posts: 542 Likes Received: 0 Thanks: 14 Thanked 56 Times in 34 Posts	ditto. This will provavly become a problem with purchased apps and backing them up
	Liked by

10/03/2009, 09:26 PM	#11 (permalink)
McKathryn Member Join Date: Jul 2009 Location: New England Posts: 200 Likes Received: 0 Thanks: 38 Thanked 41 Times in 37 Posts	I just checked and my last back up was 9/28 at 4:34 a.m. Not good.
	Liked by

10/03/2009, 09:28 PM	#12 (permalink)
danno1769 Member Join Date: Mar 2008 Posts: 246 Likes Received: 0 Thanks: 64 Thanked 8 Times in 7 Posts	Ya I hate to be that guy, but mine backed up this morning at 10 so Im not sure if its the patch directly
	Liked by

10/08/2009, 12:17 PM	#15 (permalink)
Disgustoid Member Join Date: Jul 2009 Posts: 151 Likes Received: 0 Thanks: 26 Thanked 20 Times in 14 Posts	Glad to see I'm not the only one who has this problem. I was a bit surprised to see that my last backup was on 10/3 from a backup I manually initiated. I hope I never have to use it, but having it done automatically was convenient since odds are I won't remember to do it all the time. Does anyone have definitive word on whether this is intentional or just a 1.2.1 bug?
	Liked by

10/08/2009, 12:28 PM	#16 (permalink)
treotraveler Member Join Date: Nov 2006 Location: Georgia Posts: 970 Likes Received: 0 Thanks: 0 Thanked 13 Times in 6 Posts	I just checked my backup, And it did it's auto backup on 10/7 yesterday at 12:24. Running 1.2.1 firmware. And I reboot every couple days........ Edit: It just did another auto backup 4 minutes ago today. So it's working fine on mine......
	Liked by

10/08/2009, 12:52 PM	#17 (permalink)
matty3054 Member Join Date: Aug 2009 Posts: 70 Likes Received: 8 Thanks: 10 Thanked 5 Times in 4 Posts	mine backed up today at 11:44 am - so i'm good. on a side note - i obviously have 1.2.1 - and i have homebrews installed....but no tweaks or rooting or anything could that be ur guys' issues?
	Liked by

10/08/2009, 12:55 PM	#18 (permalink)
McKathryn Member Join Date: Jul 2009 Location: New England Posts: 200 Likes Received: 0 Thanks: 38 Thanked 41 Times in 37 Posts	I had the not-backing-up problem after the 1.2 update. Upgrading to 1.2.1 did not solve it. Going into the Backup app, turning it off, allowing it to erase, and then turning it back on (and doing a manual back up to be safe) seemed to solve it.
	Liked by

10/08/2009, 01:01 PM	#20 (permalink)
greenawayj Member Join Date: Oct 2003 Posts: 737 Likes Received: 1 Thanks: 164 Thanked 84 Times in 66 Posts	Confirmed here too. Last auto backup was 9/28 at 10:01am. I'm trying the suggested fix (post #18 above) now and I'll let others know if it works.
	Liked by

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