Unable to Access Launcher after Tweaks on 1.2.0

nick1114 · 09/29/2009, 05:34 PM

After installing the update I performed a few tweaks using webosinstall. I've never had a problem using this (webosinstall) before but after redoing the tweaks while on 1.2.0 I can no longer access the launcher (along with quick search). This prevents me from accessing any application that is not on my quick launch bar. For this reason I can not perform a full erase. (can't get to device info) If I bring up the launcher it appears that all of my icons are stacked on top of each other in the upper left corner. I can't click on them, nor go in to launcher preferences.

- can't access device info to perform a full erase
- can't access universal search (since launcher isnt working) to go in to developer mode and access webosdoctor
- can't do the full erase via the online palm site (possibly due to an unrelated issue, not sure at this point)

On the forums I see that I can do an erase by doing the reset via ##786# but I need a keycode and would rather not sit on hold with tech support to get this, unless it's my only option.

Does anyone have a way to access device info without using the launcher and/or quick search?

azkevman · 09/29/2009, 05:41 PM

the latest version of WebOS Quick install does not yet work for applying tweaks in WebOS 1.2. You have to use a previous version. This is likely what caused these issues for you.

You should go here to look for repair info

check to make sure it works with 1.2)
http://forums.precentral.net/homebre...r-utility.html

splmonster · 09/29/2009, 05:48 PM

No offense to most, but everyone has got to stop with these threads and replies. QI does not work with WebOS 1.2, and it was said long before it's release. So people read the forums before attempting this act.

nick1114 · 09/29/2009, 06:15 PM

Thanks for the suggestion but I am unable to get in to dev mode due to the launcher and quick search not working. (can't type upupdowndown etc.. in the quick search)

The only option that I can think of now is if there is another way to get in to device info. It appears that other apps are working fine so I suspect device info would work if I could get to it. (via a keyboard shortcut if there is one)

Porsche928guy · 07:37 PM

I had this problem with my phone. even after calling Sprint there was no way to fix it. I had to Download the new WebOS Doctor and reformat the phone and then I got it all up and running again. But as the others have said , and as others failed to see. Some of us did not "get the full Memo". I myself just missread one post and did not find the "right" one till after the fact. So the tweaks do not work on this new OS. the only tweak working so far is the "Squarify the screen" one. Good luck and sorry you had to go through this to.

Forgot to add, the repair utl that Jason has out does nto work to fix this issue ether.

hrdcamjc · 09/29/2009, 07:35 PM

Hey don't take offense nick but you really should keep the phone in dev mode to simplify your life.. There really is no reason to take it off dev mode that i could think of.. Sorry i cannot offer any suggestions

fritzk3 · 09/29/2009, 08:22 PM

Note: even if you have Developer Mode enabled, after you perform the WebOS 1.1 -> 1.2 upgrade, Developer Mode has been turned off and must be re-enabled.

Quis89 · 09/29/2009, 08:27 PM

So basically what I'm seeing is to not do any tweaks on my Pre after I do the 1.2 update...

garsha420 · 09/29/2009, 08:32 PM

Quote:

Originally Posted by nick1114

After installing the update I performed a few tweaks using webosinstall. I've never had a problem using this (webosinstall) before but after redoing the tweaks while on 1.2.0 I can no longer access the launcher (along with quick search). This prevents me from accessing any application that is not on my quick launch bar. For this reason I can not perform a full erase. (can't get to device info) If I bring up the launcher it appears that all of my icons are stacked on top of each other in the upper left corner. I can't click on them, nor go in to launcher preferences.

- can't access device info to perform a full erase
- can't access universal search (since launcher isnt working) to go in to developer mode and access webosdoctor
- can't do the full erase via the online palm site (possibly due to an unrelated issue, not sure at this point)

On the forums I see that I can do an erase by doing the reset via ##786# but I need a keycode and would rather not sit on hold with tech support to get this, unless it's my only option.

Does anyone have a way to access device info without using the launcher and/or quick search?

You have to get MSL (Master Security Lock) Code from your provider and do an over air reprogram.

nick1114 · 09/29/2009, 08:49 PM

I guess I just assumed it was no longer in dev mode.

I finally called Sprint and got that MSL but unfortunately this isn't working either. I type in the ##786# code, then the MSL, then click reset - and it just hangs.

garsha420,
When you refer to an over the air program with the MSL, are you referring to having Sprint do this? I've tried the erase via the palm profile but was unsuccessful. I also tried via ##786, as stated above.

I'm also going to try what Porsche928guy had recommended. I assumed webosdoctor wouldn't work since I was no longer in dev mode (or dont think im in dev mode) but I'm going to give it a try shortly.

Thanks to those that have replied.

bobTX09 · 09/29/2009, 08:49 PM

Same thing happened to me. I was so excited about the update I forgot to turn all the tweaks and mods off. The phone updated and everything was fine. Then I saw that you should disable everything before but I disabled everything after the update. Thats when i couldnt get my launcher and my phone went crazy.

Well I took the battery out, restarted it and nothing. I took it to sprint and the did a factory reset using ##786# and the MSL and STILL NOTHING! This phone is a dead weight now. So they ordered me another one as a replacement. kind of sucks.

maxima2k53 · 09/29/2009, 08:53 PM

Quote:

Originally Posted by fritzk3

Note: even if you have Developer Mode enabled, after you perform the WebOS 1.1 -> 1.2 upgrade, Developer Mode has been turned off and must be re-enabled.

hmm not for me....mine was already dev mode on for me hmmmm weird

maxima2k53 · 09/29/2009, 08:55 PM

Quote:

Originally Posted by bobTX09

Same thing happened to me. I was so excited about the update I forgot to turn all the tweaks and mods off. The phone updated and everything was fine. Then I saw that you should disable everything before but I disabled everything after the update. Thats when i couldnt get my launcher and my phone went crazy.

Well I took the battery out, restarted it and nothing. I took it to sprint and the did a factory reset using ##786# and the MSL and STILL NOTHING! This phone is a dead weight now. So they ordered me another one as a replacement. kind of sucks.

i dont know how u couldve disabled the tweaks after the update...bc normally if u didnt take out the tweaks and u install the update...the update overwrites the files but w.e thats y ur pre died

liv2surf · 09/29/2009, 08:58 PM

Quote:

Originally Posted by splmonster

No offense to most, but everyone has got to stop with these threads and replies. QI does not work with WebOS 1.2, and it was said long before it's release. So people read the forums before attempting this act.

Actually, all of the several tweaks that I applied using WOSQI 2.03 worked fine in WebOs 1.2.0 (as suggested by the author, Jason Robitaille). So, it is WOSQI 2.5 and 2.6 which is catagorically not compatible with WebOS 1.2

tamvegas · 09:34 PM

How about this one. I made sure to take all tweaks off as well as keyboard. Update to 1.2 went fine. went into QI 2.03 to install a few twekas. First one was 4x4 and add a launcher page. Then no launcher or search for me either. Rebooted a few times, no change. Went to the latest WebDoctor and begin restoring. Made sure to keep moving the cursor on the laptop so it wouldn't go to sleep. Then at 66% done, right after moving the cursor around, it goes to sleep and bricks my phone!
After 4 tries to ressurect, called Sprint. The tech there tells me that since I'm well past 30 days and don't have insurance, I'll have to buy another. Oy!
Happy ending.
The service rep at Sprint said, no problem. Since I'm a Preferred Customer (been with them 3 months?) they'll replace it if it's truly bricked. They didn't have one in stock, so I had to go to another store in town. Had it waiting for me.
Out in 15 minutes.
Downloaded 1.2 on the way to work, installed it and all the tweaks in 2.03 work perfectly!!!!!
Plus, the new app catalog seems to be out and it didn't request C Card info. Downloaded about 15 more apps. And now about to put in PreWare.
Also, just did a backup late last night and the sign in with Palm restored EVERYTHING except the Homebrews.
Truly a "Lucked Out" afternoon.
Thank you Palm and Sprint!

*edit* Noticed that the catalog is still beta. The format of classifications has changed so much that I mistook it for the full release version.

nick1114 · 09/29/2009, 09:17 PM

I tried webosdoctor but it's not recognizing my phone. (dev mode probably got turned off after the upgrade)

I'll probably take mine in to the store tomorrow.

jmart603 · 09/29/2009, 09:22 PM

its weird. i just got this problem outta no where. i mean, i had done tweaks, but uninstalled them all before 1.2. gave it a quick visit to the doctor and it was fixed in under 30

stasbel · 09/29/2009, 11:24 PM

I have installed the update 1.2 on my PRE, and tried to use WebOSQuickInstaller, and my device just died. No applications opened, anywhere I went, I saw only blank screen. Even when I press "Phone", I get an empty screen. The application page is empty, and even the "device info", from where one can perform hard reset, is also blank. So I called Palm, and they told me that there is a Hardware Malfunction! Is it possible that QuickInstaller would kill my pre???
So now I am in process of reseting it from PRE website, but accourding to PRE people, it would only erase the data, and will not reset the device.

Anyone had this problem??? Any suggestiong???
Oh, yes, one more thing, I can accept phonecalls!

Any feedback is helpfull!

jrdejavux · 09/29/2009, 11:27 PM

look like is time to visit webos doctor or try removing any tweaks you applied

DrHeathenScum · 09/29/2009, 11:28 PM

don't mean to sound crass, but it has been posted multiple times here in the past day not to use WOSQI on WebOS 1.2.... use the search function on this here forum.

09/29/2009, 05:34 PM	#1 (permalink)
nick1114 Member Join Date: Sep 2009 Posts: 5 Likes Received: 0 Thanks: 6 Thanked 0 Times in 0 Posts	Unable to Access Launcher after Tweaks on 1.2.0 After installing the update I performed a few tweaks using webosinstall. I've never had a problem using this (webosinstall) before but after redoing the tweaks while on 1.2.0 I can no longer access the launcher (along with quick search). This prevents me from accessing any application that is not on my quick launch bar. For this reason I can not perform a full erase. (can't get to device info) If I bring up the launcher it appears that all of my icons are stacked on top of each other in the upper left corner. I can't click on them, nor go in to launcher preferences. - can't access device info to perform a full erase - can't access universal search (since launcher isnt working) to go in to developer mode and access webosdoctor - can't do the full erase via the online palm site (possibly due to an unrelated issue, not sure at this point) On the forums I see that I can do an erase by doing the reset via ##786# but I need a keycode and would rather not sit on hold with tech support to get this, unless it's my only option. Does anyone have a way to access device info without using the launcher and/or quick search?
	Liked by

09/29/2009, 05:41 PM	#2 (permalink)
azkevman Member Join Date: Jul 2008 Location: Phoenix, AZ Posts: 366 Likes Received: 0 Thanks: 24 Thanked 41 Times in 21 Posts	the latest version of WebOS Quick install does not yet work for applying tweaks in WebOS 1.2. You have to use a previous version. This is likely what caused these issues for you. You should go here to look for repair infocheck to make sure it works with 1.2) http://forums.precentral.net/homebre...r-utility.html
	Liked by Thanked By: nick1114

09/29/2009, 05:48 PM	#3 (permalink)
splmonster Member Join Date: Jun 2009 Location: Arizona Posts: 233 Likes Received: 0 Thanks: 3 Thanked 15 Times in 12 Posts	No offense to most, but everyone has got to stop with these threads and replies. QI does not work with WebOS 1.2, and it was said long before it's release. So people read the forums before attempting this act. __________________ Preware & WebOS Internals Supporter http://www.webos-internals.org/wiki/Main_Page IRC chat #webos-internals
	Liked by

09/29/2009, 06:15 PM	#4 (permalink)
nick1114 Member Join Date: Sep 2009 Posts: 5 Likes Received: 0 Thanks: 6 Thanked 0 Times in 0 Posts	Thanks for the suggestion but I am unable to get in to dev mode due to the launcher and quick search not working. (can't type upupdowndown etc.. in the quick search) The only option that I can think of now is if there is another way to get in to device info. It appears that other apps are working fine so I suspect device info would work if I could get to it. (via a keyboard shortcut if there is one)
	Liked by

09/29/2009, 07:33 PM	#5 (permalink)
Porsche928guy Member Join Date: Aug 2009 Posts: 11 Likes Received: 0 Thanks: 10 Thanked 1 Time in 1 Post	Bad News I had this problem with my phone. even after calling Sprint there was no way to fix it. I had to Download the new WebOS Doctor and reformat the phone and then I got it all up and running again. But as the others have said , and as others failed to see. Some of us did not "get the full Memo". I myself just missread one post and did not find the "right" one till after the fact. So the tweaks do not work on this new OS. the only tweak working so far is the "Squarify the screen" one. Good luck and sorry you had to go through this to. Forgot to add, the repair utl that Jason has out does nto work to fix this issue ether. Last edited by Porsche928guy; 09/29/2009 at 07:37 PM. Reason: Forgot something.
	Liked by Thanked By: nick1114

09/29/2009, 07:35 PM	#6 (permalink)
hrdcamjc Member Join Date: Jun 2009 Location: New York Posts: 215 Likes Received: 0 Thanks: 133 Thanked 19 Times in 14 Posts	Hey don't take offense nick but you really should keep the phone in dev mode to simplify your life.. There really is no reason to take it off dev mode that i could think of.. Sorry i cannot offer any suggestions __________________ Are bad people born that way? Or did something go terribly wrong?
	Liked by Thanked by maxima2k53, nick1114

09/29/2009, 08:22 PM	#7 (permalink)
fritzk3 Member Join Date: Aug 2009 Location: Cincinnati, OH Posts: 69 Likes Received: 0 Thanks: 10 Thanked 3 Times in 3 Posts	Note: even if you have Developer Mode enabled, after you perform the WebOS 1.1 -> 1.2 upgrade, Developer Mode has been turned off and must be re-enabled.
	Liked by Thanked By: nick1114

09/29/2009, 08:27 PM	#8 (permalink)
Quis89 Member Join Date: Aug 2009 Posts: 83 Likes Received: 0 Thanks: 0 Thanked 6 Times in 6 Posts	So basically what I'm seeing is to not do any tweaks on my Pre after I do the 1.2 update...
	Liked by

09/29/2009, 08:49 PM	#10 (permalink)
nick1114 Member Join Date: Sep 2009 Posts: 5 Likes Received: 0 Thanks: 6 Thanked 0 Times in 0 Posts	I guess I just assumed it was no longer in dev mode. I finally called Sprint and got that MSL but unfortunately this isn't working either. I type in the ##786# code, then the MSL, then click reset - and it just hangs. garsha420, When you refer to an over the air program with the MSL, are you referring to having Sprint do this? I've tried the erase via the palm profile but was unsuccessful. I also tried via ##786, as stated above. I'm also going to try what Porsche928guy had recommended. I assumed webosdoctor wouldn't work since I was no longer in dev mode (or dont think im in dev mode) but I'm going to give it a try shortly. Thanks to those that have replied.
	Liked by

09/29/2009, 08:49 PM	#11 (permalink)
bobTX09 Member Join Date: May 2009 Posts: 9 Likes Received: 0 Thanks: 0 Thanked 2 Times in 2 Posts	Same thing happened to me. I was so excited about the update I forgot to turn all the tweaks and mods off. The phone updated and everything was fine. Then I saw that you should disable everything before but I disabled everything after the update. Thats when i couldnt get my launcher and my phone went crazy. Well I took the battery out, restarted it and nothing. I took it to sprint and the did a factory reset using ##786# and the MSL and STILL NOTHING! This phone is a dead weight now. So they ordered me another one as a replacement. kind of sucks.
	Liked by Thanked By: nick1114

09/29/2009, 09:09 PM	#15 (permalink)
tamvegas Member Join Date: Jul 2009 Posts: 98 Likes Received: 0 Thanks: 22 Thanked 11 Times in 8 Posts	How about this one. I made sure to take all tweaks off as well as keyboard. Update to 1.2 went fine. went into QI 2.03 to install a few twekas. First one was 4x4 and add a launcher page. Then no launcher or search for me either. Rebooted a few times, no change. Went to the latest WebDoctor and begin restoring. Made sure to keep moving the cursor on the laptop so it wouldn't go to sleep. Then at 66% done, right after moving the cursor around, it goes to sleep and bricks my phone! After 4 tries to ressurect, called Sprint. The tech there tells me that since I'm well past 30 days and don't have insurance, I'll have to buy another. Oy! Happy ending. The service rep at Sprint said, no problem. Since I'm a Preferred Customer (been with them 3 months?) they'll replace it if it's truly bricked. They didn't have one in stock, so I had to go to another store in town. Had it waiting for me. Out in 15 minutes. Downloaded 1.2 on the way to work, installed it and all the tweaks in 2.03 work perfectly!!!!! Plus, the new app catalog seems to be out and it didn't request C Card info. Downloaded about 15 more apps. And now about to put in PreWare. Also, just did a backup late last night and the sign in with Palm restored EVERYTHING except the Homebrews. Truly a "Lucked Out" afternoon. Thank you Palm and Sprint! edit Noticed that the catalog is still beta. The format of classifications has changed so much that I mistook it for the full release version. Last edited by tamvegas; 09/29/2009 at 09:34 PM.
	Liked by

09/29/2009, 09:17 PM	#16 (permalink)
nick1114 Member Join Date: Sep 2009 Posts: 5 Likes Received: 0 Thanks: 6 Thanked 0 Times in 0 Posts	I tried webosdoctor but it's not recognizing my phone. (dev mode probably got turned off after the upgrade) I'll probably take mine in to the store tomorrow.
	Liked by

09/29/2009, 09:22 PM	#17 (permalink)
jmart603 Member Join Date: Apr 2009 Posts: 238 Likes Received: 1 Thanks: 17 Thanked 38 Times in 15 Posts	its weird. i just got this problem outta no where. i mean, i had done tweaks, but uninstalled them all before 1.2. gave it a quick visit to the doctor and it was fixed in under 30
	Liked by

09/29/2009, 11:24 PM	#18 (permalink)
stasbel Member Join Date: Jul 2009 Posts: 9 Likes Received: 0 Thanks: 1 Thanked 1 Time in 1 Post	Updated Device Killed by WebOSQuickInstaller I have installed the update 1.2 on my PRE, and tried to use WebOSQuickInstaller, and my device just died. No applications opened, anywhere I went, I saw only blank screen. Even when I press "Phone", I get an empty screen. The application page is empty, and even the "device info", from where one can perform hard reset, is also blank. So I called Palm, and they told me that there is a Hardware Malfunction! Is it possible that QuickInstaller would kill my pre??? So now I am in process of reseting it from PRE website, but accourding to PRE people, it would only erase the data, and will not reset the device. Anyone had this problem??? Any suggestiong??? Oh, yes, one more thing, I can accept phonecalls! Any feedback is helpfull!
	Liked by

09/29/2009, 11:27 PM	#19 (permalink)
jrdejavux Member Join Date: Jun 2009 Location: San Diego Posts: 199 Likes Received: 0 Thanks: 46 Thanked 20 Times in 20 Posts	look like is time to visit webos doctor or try removing any tweaks you applied __________________
	Liked by

09/29/2009, 11:28 PM	#20 (permalink)
DrHeathenScum Member Join Date: Sep 2009 Location: Norfern Kali-Fornia Posts: 778 Likes Received: 1 Thanks: 22 Thanked 160 Times in 84 Posts	don't mean to sound crass, but it has been posted multiple times here in the past day not to use WOSQI on WebOS 1.2.... use the search function on this here forum.
	Liked by

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