Palm Pre Cracked Screen..

ivan1.ruiz · 09/17/2009, 08:50 PM

I need phone numbers of anyone that had the screen on the Pre crack just by charging or putting it in your pocket. Please PM me with the phone number. I had mine crack today and i went through a lot to get it replaced and Palm stated they are aware of the issue but Sprint is not. Lets make them aware of it but i need a list of people with the issue to do so. PM me and Ill explain why is so important to collect the actual phone number. This is not a scam please this is critical to get this resolved ASAP and make Sprint aware of the issue at hand.

PM me!!!

trim81 · 09/17/2009, 08:56 PM

I did have the problem, Palm swapped it out.

More info is needed though...class action?

ivan1.ruiz · 09/17/2009, 09:22 PM

I have to send a list to Sprint with people with the issue.

quahtrader · 09/17/2009, 10:05 PM

How will a list of phone numbers resolve the screen cracking problem?

ivan1.ruiz · 09/18/2009, 12:36 AM

It will make sure Sprint acknowledges the fact is an issue and they will mark it as a "known" issue and then we don't have to hassle so much to get them replaced.

sjjones · 09/18/2009, 07:25 AM

forgetting the pre how many people have issues with broken screens on their PDA's phones etc, a lot, thats why its not covered under any warranty.

Somewhat a waste of time

scrupul0us · 07:36 AM

I think this thread would have been better utilized if you had found someone within Sprint/Palm to handle these matters directly that people could email personally...

coolqf · 09/18/2009, 07:35 AM

Discuss with Palm and negotiate how they can give Sprint the necessary material so that their system is aware of the problem.

ivan1.ruiz · 09/19/2009, 11:48 AM

I am that person. i work for Sprint Advanced tech support and just need a list of phone numbers of people with the same issue so I can prove is a real issue and should be added to our systems as a "known" device issue.

palandri · 09/19/2009, 11:59 AM

Quote:

Originally Posted by ivan1.ruiz

I am that person. i work for Sprint Advanced tech support and just need a list of phone numbers of people with the same issue so I can prove is a real issue and should be added to our systems as a "known" device issue.

I am sure Sprint must get a list from their insurance company as to why phones were returned and also a list from stores as to why phones were returned. They should already have this information.

ivan1.ruiz · 09/19/2009, 12:05 PM

The Asurion department is treating this as user damage/physical damage. I am just trying to speed up the process. The stores are treating this the same way so according to US in advanced tech support if the screen is cracked then is user fault. It happened to me as well so I know is not user negligence so im trying to make this easier to all other customers since I had to go through asurion to get mine replaced as well.

itsyvonne · 09/19/2009, 12:17 PM

So you want people's phone numbers even if they've already gotten the replacement? You don't necessarily need people to have the problem unresolved right now, correct?

ivan1.ruiz · 09/20/2009, 09:57 AM

Quote:

Originally Posted by itsyvonne

So you want people's phone numbers even if they've already gotten the replacement? You don't necessarily need people to have the problem unresolved right now, correct?

You got it. I just need a list of people to show how often this happens and to how many people. Wouldn't it be so much easier if Sprint would do the replacement and not Asurion or PALM?

edlex · 09/20/2009, 10:18 AM

Quote:

Originally Posted by ivan1.ruiz

You got it. I just need a list of people to show how often this happens and to how many people. Wouldn't it be so much easier if Sprint would do the replacement and not Asurion or PALM?

I don't doubt that your intentions are honorable but truth is coming to a public forum and asking for personal info is highly sceptical. If you truly work for sprint then approach your manager or the regional manager as to proper protocol to assist customers with this issue. Thanks anyway

donm527 · 09/20/2009, 11:41 AM

Oh there are a lot of do-gooders like this guy in tech support that are stuck following policy that screws the owners but feel they have a duty to help when they can.

I use to work in tech support with some big accounts like IBM and Compaq and all those and know the drill. Also seen a lot of techs tryint to help the people by posting anon on support forums and lose their jobs over it because somewhere there is a tiny room where they do monitor forums to find these do-gooders and exterminate them.

Quote:

Originally Posted by edlex

I don't doubt that your intentions are honorable but truth is coming to a public forum and asking for personal info is highly sceptical. If you truly work for sprint then approach your manager or the regional manager as to proper protocol to assist customers with this issue. Thanks anyway

ivan1.ruiz · 09/20/2009, 11:42 AM

well it seems like nobody wants the help so lets just close this thread..

Moderators can you please close this thread for me????

Thanks

palandri · 09/20/2009, 12:08 PM

Quote:

Originally Posted by ivan1.ruiz

well it seems like nobody wants the help so lets just close this thread..

Moderators can you please close this thread for me????

Thanks

Per your request. I think you were trying to help bring issues up. Maybe you could get Sprint to get more detailed list from insurance companies and Palm.

09/17/2009, 08:50 PM	#1 (permalink)
ivan1.ruiz Member Join Date: May 2008 Posts: 378 Likes Received: 0 Thanks: 37 Thanked 60 Times in 32 Posts	Palm Pre Cracked Screen.. I need phone numbers of anyone that had the screen on the Pre crack just by charging or putting it in your pocket. Please PM me with the phone number. I had mine crack today and i went through a lot to get it replaced and Palm stated they are aware of the issue but Sprint is not. Lets make them aware of it but i need a list of people with the issue to do so. PM me and Ill explain why is so important to collect the actual phone number. This is not a scam please this is critical to get this resolved ASAP and make Sprint aware of the issue at hand. PM me!!! __________________ Ivan's Themes main thread Oklahoma Sooner theme If you would like to because you like my work or you just want to buy me a drink I would really appreciate it.
	Liked by

09/17/2009, 08:56 PM	#2 (permalink)
trim81 Member Join Date: Jul 2005 Location: 626, Los Angeles Posts: 2,726 Likes Received: 0 Thanks: 381 Thanked 197 Times in 129 Posts	I did have the problem, Palm swapped it out. More info is needed though...class action?
	Liked by

09/17/2009, 09:22 PM	#3 (permalink)
ivan1.ruiz Member Join Date: May 2008 Posts: 378 Likes Received: 0 Thanks: 37 Thanked 60 Times in 32 Posts	I have to send a list to Sprint with people with the issue. __________________ Ivan's Themes main thread Oklahoma Sooner theme If you would like to because you like my work or you just want to buy me a drink I would really appreciate it.
	Liked by

09/17/2009, 10:05 PM	#4 (permalink)
quahtrader Member Join Date: Jun 2009 Posts: 183 Likes Received: 0 Thanks: 2 Thanked 38 Times in 17 Posts	How will a list of phone numbers resolve the screen cracking problem?
	Liked by

09/18/2009, 12:36 AM	#5 (permalink)
ivan1.ruiz Member Join Date: May 2008 Posts: 378 Likes Received: 0 Thanks: 37 Thanked 60 Times in 32 Posts	It will make sure Sprint acknowledges the fact is an issue and they will mark it as a "known" issue and then we don't have to hassle so much to get them replaced. __________________ Ivan's Themes main thread Oklahoma Sooner theme If you would like to because you like my work or you just want to buy me a drink I would really appreciate it.
	Liked by

09/18/2009, 07:25 AM	#6 (permalink)
sjjones Member Join Date: May 2004 Location: Western Outer mongolia Posts: 757 Likes Received: 6 Thanks: 58 Thanked 38 Times in 32 Posts	forgetting the pre how many people have issues with broken screens on their PDA's phones etc, a lot, thats why its not covered under any warranty. Somewhat a waste of time
	Liked by

09/18/2009, 07:29 AM	#7 (permalink)
scrupul0us Member Join Date: Apr 2006 Location: North America Posts: 505 Likes Received: 0 Thanks: 12 Thanked 68 Times in 44 Posts	I think this thread would have been better utilized if you had found someone within Sprint/Palm to handle these matters directly that people could email personally... Last edited by scrupul0us; 09/18/2009 at 07:36 AM.
	Liked by

09/18/2009, 07:35 AM	#8 (permalink)
coolqf Member Join Date: Jul 2009 Posts: 42 Likes Received: 0 Thanks: 0 Thanked 3 Times in 3 Posts	Discuss with Palm and negotiate how they can give Sprint the necessary material so that their system is aware of the problem.
	Liked by

09/19/2009, 11:48 AM	#9 (permalink)
ivan1.ruiz Member Join Date: May 2008 Posts: 378 Likes Received: 0 Thanks: 37 Thanked 60 Times in 32 Posts	I am that person. i work for Sprint Advanced tech support and just need a list of phone numbers of people with the same issue so I can prove is a real issue and should be added to our systems as a "known" device issue. __________________ Ivan's Themes main thread Oklahoma Sooner theme If you would like to because you like my work or you just want to buy me a drink I would really appreciate it.
	Liked by

09/19/2009, 12:05 PM	#11 (permalink)
ivan1.ruiz Member Join Date: May 2008 Posts: 378 Likes Received: 0 Thanks: 37 Thanked 60 Times in 32 Posts	The Asurion department is treating this as user damage/physical damage. I am just trying to speed up the process. The stores are treating this the same way so according to US in advanced tech support if the screen is cracked then is user fault. It happened to me as well so I know is not user negligence so im trying to make this easier to all other customers since I had to go through asurion to get mine replaced as well. __________________ Ivan's Themes main thread Oklahoma Sooner theme If you would like to because you like my work or you just want to buy me a drink I would really appreciate it.
	Liked by Thanked By: itsyvonne

09/19/2009, 12:17 PM	#12 (permalink)
itsyvonne Member Join Date: Oct 2002 Posts: 226 Likes Received: 0 Thanks: 9 Thanked 2 Times in 2 Posts	So you want people's phone numbers even if they've already gotten the replacement? You don't necessarily need people to have the problem unresolved right now, correct?
	Liked by

09/20/2009, 11:42 AM	#16 (permalink)
ivan1.ruiz Member Join Date: May 2008 Posts: 378 Likes Received: 0 Thanks: 37 Thanked 60 Times in 32 Posts	well it seems like nobody wants the help so lets just close this thread.. Moderators can you please close this thread for me???? Thanks __________________ Ivan's Themes main thread Oklahoma Sooner theme If you would like to because you like my work or you just want to buy me a drink I would really appreciate it.
	Liked by

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode