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  1. almir1105's Avatar
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       #1  
    Hi all. My palm pre will not update now and it is not allowing me to do a partial or full erase eather...just hangs with gray screen. if I do back gesture it goes back to the reset screen. any other ideas on how to do a full erase or make my update work? Thank you all in advance.
  2. #2  
    This happened to me - exactly the same. Update ran forever, and when I tried to do full or partial erase, it hung on the grey screen. I ended up using webOS doctor to reflash the ROM and then everything was fine.
  3. almir1105's Avatar
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       #3  
    thank you chiefplt. I am trying that now but it is hanging on the screen: Connect your phone directly to your computer with your USB cable.

    Do not remove the battery or disconnect your phone during this process.

    Next button is not enabled. been on this screen for over an hour. Tried couple times over 15 min and still not enabled. any ideas on this...wow so many issues.
  4. phillipah's Avatar
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    #4  
    When the next button is greyed out it means it cannot see your device verify the novacom drivers installed correctly..
  5. almir1105's Avatar
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       #5  
    thank you for your reply. will try to reinstall those as well.

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