Palm Profile Backup Failure - ALL CONTACTS LOST! - Page 6

swoltin · 11/15/2009, 12:31 PM

hey guys,
i too am on my 3rd pre in idont know 7 days.
i had the the same problem with palm profile, spent 2 hours on the fon with sprint/palm, got disconected twice twice hahahah twice. ok im ok.
the exact problem was not ever discoved but i
1 wiped my fon to default
sync fon to google, while creating a new palm profile with a dif email, then the google contact sunk to palm ( not sure about that b/c we cant see the palm database nor can cc tell me if there is even data in the file DONT get me started)
now the fon is sunk?? all my calanders and contacts have repopulated.

hope it helps
btw the hinge on my new pre squeaks and has bounce in the corner meaning the whole assembly moves like a bb touch screen WEAK
may go htc hero or samsung android

peace

rocman · 11/15/2009, 12:36 PM

i added a contact after i lost mine and did a full erase and logged back on to my profile and the contact i added was not there so whats happening

kasl33 · 11/15/2009, 12:38 PM

I had that same problem when I got my fiance her replacement. What you need to do is make sure your contacts are sync'd to Google in the future. Doing that means you just log in to your Google account through the contacts app and it will pull your contacts back to your phone.

rocman · 11/15/2009, 12:38 PM

are they working on this because

rocman · 11/15/2009, 12:41 PM

so do you mean set up a gmail and when i log into to gmail i can get them back. i added a contact to see if it would stay on my phone and when i did a partial erase the contact was not there so the sync does not work

katsnuts · 11/15/2009, 12:42 PM

Strange thing happening... palm backup is bringing all my downloaded APPS back up after logging in, but still no contacts!!!!!!!

DougDarden · 11/15/2009, 01:16 PM

Same problem here. I lost all my contacts, 9 of 10 memos, and 12 of 13 tasks. I tried multiple resets, partial erases, and full erases to no avail. Still haven't found a solution.

Doug

Bigchris · 11/15/2009, 01:43 PM

I lost memo's and task, also tried numerous resets, Web OS Doc and still can't get them back. My contacts and calendar info are on Google, so all those synced back without a problem. For some reason, it appears to have only restored the last few memo's or task right before the update, and when the update was out, I made sure to go in and backup everything before I installed the new update..

katsnuts · 11/15/2009, 01:48 PM

No contacts here, just like Bigchris, last 2 contacts entered before the update are the only 2 showing up. HELP!

McKathryn · 11/15/2009, 04:36 PM

Yup, me too. Lost all profile contacts (thankfully backed up to Google) and all memos. I need those memos!

Byookanun · 11/15/2009, 07:33 PM

I talked to a guy at my local Sprint store today. He said Palm has had an outage since yesterday. He also didnt know when this issue would be resolved. I also spoke to a palm rep via palm chat. He couldnt give me a straight answer when this would be fixed, if it would be fixed or if I would ever see my palm profile data again....

bugeye41510 · 11/15/2009, 07:38 PM

i too after doing the update i lost all my contacts however was still able to obtain pictures as well as my web book marks?!?!

bugeye41510 · 11/15/2009, 07:39 PM

only 1 contact shows up thats all !?!?

Byookanun · 11/15/2009, 08:29 PM

Quote:

Originally Posted by McKathryn

Yup, me too. Lost all profile contacts (thankfully backed up to Google) and all memos. I need those memos!

I really need my memos too. It sucks we have to depend on palm to store/backup our data. I wish the pre would have come with a backup cd like the treo/centro.

Firestrider · 11/15/2009, 08:43 PM

I too lost all my contacts, memos, and tasks after doing a WebOS doctor on the phone to 1.2.1 and connecting to my Palm Profile. It says I only have 2 contacts the two Sprint ones...

I did a Palm Backup from my phone last night...

Should I disable backup for now?

slydog43 · 11/15/2009, 09:03 PM

Im in the same boat, only last 2 contacts showing up (that I last edited)

Firestrider · 11/15/2009, 10:35 PM

I wish you could see EXACTLY what was backed up in Palm Profile... instead all it shows is your login information and security question online...

Sucks I apparently lost all my tasks, memos, and contacts.... hopefully their server is just down and the data is not lost...

Bigchris · 11/15/2009, 11:13 PM

Quote:

Originally Posted by Firestrider

I wish you could see EXACTLY what was backed up in Palm Profile... instead all it shows is your login information and security question online...

Sucks I apparently lost all my tasks, memos, and contacts.... hopefully their server is just down and the data is not lost...

I agree, that would make things a lot easier to go back and get info.. I'm hoping all is not lost..

gut46 · 11/15/2009, 11:51 PM

i had the exact same problem today...outta 50 contacts...saved 3

youngzayiles · 11/16/2009, 01:58 AM

Im ****ed my phone wont sync with facebook at all!!

11/15/2009, 12:31 PM	#101 (permalink)
swoltin Member Join Date: Jun 2009 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	hey guys, i too am on my 3rd pre in idont know 7 days. i had the the same problem with palm profile, spent 2 hours on the fon with sprint/palm, got disconected twice twice hahahah twice. ok im ok. the exact problem was not ever discoved but i 1 wiped my fon to default sync fon to google, while creating a new palm profile with a dif email, then the google contact sunk to palm ( not sure about that b/c we cant see the palm database nor can cc tell me if there is even data in the file DONT get me started) now the fon is sunk?? all my calanders and contacts have repopulated. hope it helps btw the hinge on my new pre squeaks and has bounce in the corner meaning the whole assembly moves like a bb touch screen WEAK may go htc hero or samsung android peace
	Liked by

11/15/2009, 12:36 PM	#102 (permalink)
rocman Member Join Date: Jul 2009 Posts: 12 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	no contacts i added a contact after i lost mine and did a full erase and logged back on to my profile and the contact i added was not there so whats happening
	Liked by

11/15/2009, 12:38 PM	#103 (permalink)
kasl33 Member Join Date: Aug 2009 Location: Seattle, WA Posts: 198 Likes Received: 0 Thanks: 13 Thanked 19 Times in 18 Posts	I had that same problem when I got my fiance her replacement. What you need to do is make sure your contacts are sync'd to Google in the future. Doing that means you just log in to your Google account through the contacts app and it will pull your contacts back to your phone. __________________ If I help you out, why not "Thank" me? Or you can visit my site at http://outklaw.com
	Liked by

11/15/2009, 12:38 PM	#104 (permalink)
rocman Member Join Date: Jul 2009 Posts: 12 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	no contacts are they working on this because
	Liked by

11/15/2009, 12:41 PM	#105 (permalink)
rocman Member Join Date: Jul 2009 Posts: 12 Likes Received: 0 Thanks: 2 Thanked 0 Times in 0 Posts	so do you mean set up a gmail and when i log into to gmail i can get them back. i added a contact to see if it would stay on my phone and when i did a partial erase the contact was not there so the sync does not work
	Liked by

11/15/2009, 12:42 PM	#106 (permalink)
katsnuts Member Join Date: Jul 2009 Posts: 71 Likes Received: 0 Thanks: 6 Thanked 6 Times in 4 Posts	Strange thing happening... palm backup is bringing all my downloaded APPS back up after logging in, but still no contacts!!!!!!!
	Liked by

11/15/2009, 01:16 PM	#107 (permalink)
DougDarden Member Join Date: Oct 2003 Posts: 58 Likes Received: 0 Thanks: 8 Thanked 4 Times in 3 Posts	Same problem here. I lost all my contacts, 9 of 10 memos, and 12 of 13 tasks. I tried multiple resets, partial erases, and full erases to no avail. Still haven't found a solution. Doug __________________ Treo300>600>650>755p>Pre
	Liked by

11/15/2009, 01:43 PM	#108 (permalink)
Bigchris Member Join Date: Jan 2005 Location: Southern California Posts: 644 Likes Received: 0 Thanks: 126 Thanked 43 Times in 22 Posts	I lost memo's and task, also tried numerous resets, Web OS Doc and still can't get them back. My contacts and calendar info are on Google, so all those synced back without a problem. For some reason, it appears to have only restored the last few memo's or task right before the update, and when the update was out, I made sure to go in and backup everything before I installed the new update.. __________________ Remember, this is my opinion ! We all have a right to our own..... Treo's 650-800..NOW, *Palm Pre*
	Liked by

11/15/2009, 01:48 PM	#109 (permalink)
katsnuts Member Join Date: Jul 2009 Posts: 71 Likes Received: 0 Thanks: 6 Thanked 6 Times in 4 Posts	No contacts here, just like Bigchris, last 2 contacts entered before the update are the only 2 showing up. HELP!
	Liked by

11/15/2009, 04:36 PM	#110 (permalink)
McKathryn Member Join Date: Jul 2009 Location: New England Posts: 200 Likes Received: 0 Thanks: 38 Thanked 41 Times in 37 Posts	Yup, me too. Lost all profile contacts (thankfully backed up to Google) and all memos. I need those memos!
	Liked by

11/15/2009, 07:33 PM	#111 (permalink)
Byookanun Member Join Date: Jan 2009 Posts: 9 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I talked to a guy at my local Sprint store today. He said Palm has had an outage since yesterday. He also didnt know when this issue would be resolved. I also spoke to a palm rep via palm chat. He couldnt give me a straight answer when this would be fixed, if it would be fixed or if I would ever see my palm profile data again....
	Liked by

11/15/2009, 07:38 PM	#112 (permalink)
bugeye41510 Member Join Date: Aug 2009 Posts: 29 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	i too after doing the update i lost all my contacts however was still able to obtain pictures as well as my web book marks?!?!
	Liked by

11/15/2009, 07:39 PM	#113 (permalink)
bugeye41510 Member Join Date: Aug 2009 Posts: 29 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	only 1 contact shows up thats all !?!?
	Liked by

11/15/2009, 08:43 PM	#115 (permalink)
Firestrider Member Join Date: Oct 2009 Posts: 42 Likes Received: 0 Thanks: 4 Thanked 1 Time in 1 Post	I too lost all my contacts, memos, and tasks after doing a WebOS doctor on the phone to 1.2.1 and connecting to my Palm Profile. It says I only have 2 contacts the two Sprint ones... I did a Palm Backup from my phone last night... Should I disable backup for now?
	Liked by

11/15/2009, 09:03 PM	#116 (permalink)
slydog43 Member Join Date: Dec 2004 Posts: 184 Likes Received: 0 Thanks: 111 Thanked 11 Times in 10 Posts	same Im in the same boat, only last 2 contacts showing up (that I last edited)
	Liked by

11/15/2009, 10:35 PM	#117 (permalink)
Firestrider Member Join Date: Oct 2009 Posts: 42 Likes Received: 0 Thanks: 4 Thanked 1 Time in 1 Post	I wish you could see EXACTLY what was backed up in Palm Profile... instead all it shows is your login information and security question online... Sucks I apparently lost all my tasks, memos, and contacts.... hopefully their server is just down and the data is not lost...
	Liked by

11/15/2009, 11:51 PM	#119 (permalink)
gut46 Member Join Date: May 2009 Posts: 36 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	i had the exact same problem today...outta 50 contacts...saved 3
	Liked by

11/16/2009, 01:58 AM	#120 (permalink)
youngzayiles Member Join Date: Aug 2009 Posts: 189 Likes Received: 0 Thanks: 16 Thanked 11 Times in 10 Posts	Im ****ed my phone wont sync with facebook at all!!
	Liked by

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode