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  1. Sambo41's Avatar
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       #1  
    I friend of mine bought a touchstone on my recommendation and when he takes the Pre off of it the screen will not shut off. It stays on until the battery runs down. If he uses the micro usb port the phone will shut off normally after being disconnected. He has reset the phone but still has the problem.

    Has anyone else had this happen and how did you fix it?

    Thanks
    Sam Martin - Paris,TX
    Palm Pre(v.1.4.1.1) - Sprint - Standard Battery - Touchstone -Motorola HT 820 - Motorokr S9-HD - Jabra BT8040 - Jabra BT530 - Jawbone Icon - Jabra Cruiser Bluetooth Speakerphone
  2. ujsc's Avatar
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    #2  
    Sounds like this is a issue that is recurring. Hold the off button for a longer time. If it doesn't shut off, return the phone.
  3. awrnsmn's Avatar
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    #3  
    sounds like either a defect with the prox sensor or maybe a needed reset.

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