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  1. wnk
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       #1  
    I am completely confused.

    i got a replacement pre because my volume button wasnt working right.

    I am convinced i got the pre with scratches on the screen it when on it looks like a line of bad pixels (a few cm). It's 2 weeks later.

    I have the TEP would it cost me to get it replaced for scratches? (if it was me)
    Because i doubt they will believe i got the phone scratched.

    I have 1 bad pixel near the courner could i get it replaced for that?

    if it does cost me for a replacement how much will it be?

    one last question.. did my 30 day return get refreshed after replacing the phone?
  2. #2  
    Quote Originally Posted by wnk View Post
    I am completely confused.

    i got a replacement pre because my volume button wasnt working right.

    I am convinced i got the pre with scratches on the screen it when on it looks like a line of bad pixels (a few cm). It's 2 weeks later.

    1. I have the TEP would it cost me to get it replaced for scratches? (if it was me)
    Because i doubt they will believe i got the phone scratched.

    2. I have 1 bad pixel near the courner could i get it replaced for that?

    3. if it does cost me for a replacement how much will it be?

    4. one last question.. did my 30 day return get refreshed after replacing the phone?

    This is what I think:
    1. Yes, they will charge you for a replacement. They will not consider this a phone defect.
    2. Maybe, I'm not certain about this. Some folks say that one or two bad pixels are normal.
    3. $100.00
    4. No
  3. wnk
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       #3  
    thanks for the reply


    www1.sprintpcs.com/media/Assets/ueContent/servicesFeatures/tep_chart.jpg

    What is considered "Routine maintenance" and "Wear and tear damage"

    It says repair is free for those. Could i get my phone covered in either of those?

    I made a mistake not buying a screen protector at the start. My scratch has rainbow effect >.<

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