WebOS Doctor Issues

gsxr · 08/25/2009, 05:24 PM

ive been trying to use the WebOS Doctor since lastnight to restore my Pre to default and now im even trying it at work. But i hook up the pre to the computer by the USB and the computer reads it but when i get prompted by the webos doctor the NEXT button stays dimmed after it checks the system...

What mode do i put the Pre in?

btw...i've let it sit for about 20 mins and i've closed and reinstalled the program like about 3 times already, wat the fudge am i doing wrong??

Abyssul · 08/25/2009, 06:10 PM

I had this happen to me once. I went to Device Info and did a Full Erase which fixed the problem. Kind've a hassle to wait, but just hope that you didn't put too much work into rebuilding your phone.

If that should work, then use WebOS Doctor.

awrnsmn · 08/25/2009, 06:13 PM

Quote:

Originally Posted by gsxr

ive been trying to use the WebOS Doctor since lastnight to restore my Pre to default and now im even trying it at work. But i hook up the pre to the computer by the USB and the computer reads it but when i get prompted by the webos doctor the NEXT button stays dimmed after it checks the system...

What mode do i put the Pre in?

btw...i've let it sit for about 20 mins and i've closed and reinstalled the program like about 3 times already, wat the fudge am i doing wrong??

Charge only....

gsxr · 08/25/2009, 08:13 PM

awesome thanx guys, ill give it a shot...

Abyssul · 08/26/2009, 04:23 PM

If none of those work, then turn off your phone. When it's fully shut down, hold the UP volume button and plug in the USB port at the same time. This should activate a USB logo that will fill the entire screen. Proceed to open WebOS doctor.

Tell me your results.

brambleport · 08/27/2009, 03:22 AM

Im having the exact same issue and I tried this method (turning off and holding volume) and nothing happens differently in web os doctor

sad.

SundayDuffer · 08/27/2009, 03:34 AM

I had the same issue, but here is the solution. It worked.

1) Remove the battery
2) Press and hold the volume up button
3) Plug the USB charging cable into the wall charger, and insert the USB cable into the Pre.(you will see a picture of a battery and a question mark at this point)
4) Insert the battery.
5) Release the volume up button.

At this point, you will see a full-screen "USB" symbol, instead of the normal small USB symbol over a picture of the Pre. DO NOT CONNECT THE PRE TO YOUR PC YET. Once the webOS Doctor asks you to plug in the Pre, take the USB cable out of the wall charger, and plug it into your USB port on the PC. The "Found New Hardware" wizard will run, installing "Novacom" drivers. After that completes, the "Next" button will light up in webOS Doctor, and allow you to finish repairing your device.

Gaurav · 09/27/2009, 09:10 PM

Quote:

Originally Posted by SundayDuffer

I had the same issue, but here is the solution. It worked.

1) Remove the battery
2) Press and hold the volume up button
3) Plug the USB charging cable into the wall charger, and insert the USB cable into the Pre.(you will see a picture of a battery and a question mark at this point)
4) Insert the battery.
5) Release the volume up button.

At this point, you will see a full-screen "USB" symbol, instead of the normal small USB symbol over a picture of the Pre. DO NOT CONNECT THE PRE TO YOUR PC YET. Once the webOS Doctor asks you to plug in the Pre, take the USB cable out of the wall charger, and plug it into your USB port on the PC. The "Found New Hardware" wizard will run, installing "Novacom" drivers. After that completes, the "Next" button will light up in webOS Doctor, and allow you to finish repairing your device.

Just want to give this thread a bump. I have been referring people to these instructions which have helped many people to get webos doctor to work!

PaulyZ · 06/09/2010, 04:56 PM

Glad to see these details posted... replacing my Pre & wanna wipe it clean 1st

timcorb · 06/17/2010, 04:25 PM

I have followed thes directions to the t and The next button is still unavailable. any ideas? I dont think the novacom drivers are loading properly

pip smith · 06/17/2010, 04:34 PM

Check in services to see if novacom is running?
Otherwise go to c:/programfiles/palm, inc and reinstall novacom.

timcorb · 06/17/2010, 04:42 PM

i got the folder open how do i reinstall It?

timcorb · 06/17/2010, 04:46 PM

i think i reinstalled but tried again and a black box comes up and says control service failed.

pip smith · 06/17/2010, 04:46 PM

Just double tap the nova file directly in the folder(Should be a quick flash) and see if the doctor now works for you?
If not go into the subfolder and reinstall the drivers and do the nova.exe and then try again.

pip smith · 06/17/2010, 04:47 PM

Quote:

Originally Posted by timcorb

i think i reinstalled but tried again and a black box comes up and says control service failed.

Close and then reopen the doctor when launching the nova.

timcorb · 06/17/2010, 04:49 PM

reinstalled still cant hit next after pluggin the pre

timcorb · 06/17/2010, 04:52 PM

should i just delete the novacom folder?

pip smith · 06/17/2010, 04:53 PM

Quote:

Originally Posted by timcorb

should i just delete the novacom folder?

No don't delete it. Is your pre in developer mode?

Edit:Actually discount my last question if your using the recovary procedure.

Copy the palm, inc to a usb flash drive then delete the palm folder. Now try going through the same steps again?
What antivirus are you using?

timcorb · 06/17/2010, 04:54 PM

it was not. just turned it on and restarin now

timcorb · 06/17/2010, 04:57 PM

i think i reinstalled novacom but i still get the black box that says service failed.
what a pain in the a**

08/25/2009, 05:24 PM	#1 (permalink)
gsxr Member Join Date: Jul 2009 Location: Central Cali Posts: 7 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	WebOS Doctor Issues ive been trying to use the WebOS Doctor since lastnight to restore my Pre to default and now im even trying it at work. But i hook up the pre to the computer by the USB and the computer reads it but when i get prompted by the webos doctor the NEXT button stays dimmed after it checks the system... What mode do i put the Pre in? btw...i've let it sit for about 20 mins and i've closed and reinstalled the program like about 3 times already, wat the fudge am i doing wrong??
	Liked by

08/25/2009, 06:10 PM	#2 (permalink)
Abyssul webOS Enthusiast Join Date: Jul 2009 Posts: 2,132 Likes Received: 45 Thanks: 41 Thanked 807 Times in 433 Posts	I had this happen to me once. I went to Device Info and did a Full Erase which fixed the problem. Kind've a hassle to wait, but just hope that you didn't put too much work into rebuilding your phone. If that should work, then use WebOS Doctor. __________________ If I helped you or you have downloaded one of my files, then least you could do is click the "Thanks" button.
	Liked by Thanked By: gsxr

08/25/2009, 08:13 PM	#4 (permalink)
gsxr Member Join Date: Jul 2009 Location: Central Cali Posts: 7 Likes Received: 0 Thanks: 3 Thanked 0 Times in 0 Posts	awesome thanx guys, ill give it a shot...
	Liked by

08/26/2009, 04:23 PM	#5 (permalink)
Abyssul webOS Enthusiast Join Date: Jul 2009 Posts: 2,132 Likes Received: 45 Thanks: 41 Thanked 807 Times in 433 Posts	If none of those work, then turn off your phone. When it's fully shut down, hold the UP volume button and plug in the USB port at the same time. This should activate a USB logo that will fill the entire screen. Proceed to open WebOS doctor. Tell me your results. __________________ If I helped you or you have downloaded one of my files, then least you could do is click the "Thanks" button.
	Liked by Thanked By: bytesailor

08/27/2009, 03:22 AM	#6 (permalink)
brambleport Member Join Date: Aug 2009 Posts: 17 Likes Received: 0 Thanks: 0 Thanked 2 Times in 2 Posts	Im having the exact same issue and I tried this method (turning off and holding volume) and nothing happens differently in web os doctor sad.
	Liked by

08/27/2009, 03:34 AM	#7 (permalink)
SundayDuffer Member Join Date: Aug 2009 Posts: 131 Likes Received: 0 Thanks: 10 Thanked 27 Times in 19 Posts	I had the same issue, but here is the solution. It worked. 1) Remove the battery 2) Press and hold the volume up button 3) Plug the USB charging cable into the wall charger, and insert the USB cable into the Pre.(you will see a picture of a battery and a question mark at this point) 4) Insert the battery. 5) Release the volume up button. At this point, you will see a full-screen "USB" symbol, instead of the normal small USB symbol over a picture of the Pre. DO NOT CONNECT THE PRE TO YOUR PC YET. Once the webOS Doctor asks you to plug in the Pre, take the USB cable out of the wall charger, and plug it into your USB port on the PC. The "Found New Hardware" wizard will run, installing "Novacom" drivers. After that completes, the "Next" button will light up in webOS Doctor, and allow you to finish repairing your device.
	Liked by Thanked by Akasha981, Gaurav, PaulyZ, snelms

06/09/2010, 04:56 PM	#9 (permalink)
PaulyZ Member Join Date: Jul 2009 Posts: 20 Likes Received: 0 Thanks: 8 Thanked 0 Times in 0 Posts	Glad to see these details posted... replacing my Pre & wanna wipe it clean 1st
	Liked by

06/17/2010, 04:25 PM	#10 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	I have followed thes directions to the t and The next button is still unavailable. any ideas? I dont think the novacom drivers are loading properly
	Liked by

06/17/2010, 04:34 PM	#11 (permalink)
pip smith Member Join Date: Mar 2010 Location: UK Posts: 1,947 Likes Received: 0 Thanks: 152 Thanked 428 Times in 350 Posts	Check in services to see if novacom is running? Otherwise go to c:/programfiles/palm, inc and reinstall novacom.
	Liked by

06/17/2010, 04:42 PM	#12 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	i got the folder open how do i reinstall It?
	Liked by

06/17/2010, 04:46 PM	#13 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	i think i reinstalled but tried again and a black box comes up and says control service failed.
	Liked by

06/17/2010, 04:46 PM	#14 (permalink)
pip smith Member Join Date: Mar 2010 Location: UK Posts: 1,947 Likes Received: 0 Thanks: 152 Thanked 428 Times in 350 Posts	Just double tap the nova file directly in the folder(Should be a quick flash) and see if the doctor now works for you? If not go into the subfolder and reinstall the drivers and do the nova.exe and then try again.
	Liked by

06/17/2010, 04:49 PM	#16 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	reinstalled still cant hit next after pluggin the pre
	Liked by

06/17/2010, 04:52 PM	#17 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	should i just delete the novacom folder?
	Liked by

06/17/2010, 04:54 PM	#19 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	it was not. just turned it on and restarin now
	Liked by

06/17/2010, 04:57 PM	#20 (permalink)
timcorb Member Join Date: Aug 2009 Posts: 44 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	i think i reinstalled novacom but i still get the black box that says service failed. what a pain in the a**
	Liked by

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