View Poll Results: Sprint or Best Buy?

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  • Sprint

    37 46.25%
  • Best Buy

    43 53.75%
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  1. sd7318's Avatar
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    #21  
    Quote Originally Posted by kcs7272 View Post
    I bought my first Pre at Best Buy and got their Black Tie protection. I got my second Pre directly from Sprint. Here is why I changed suppliers.
    Best Buy does give you the instant rebate as opposed to Sprint's mail in but that's where the goodness ends. They tell you at Best Buy if you get their protection plan they will replace your phone in store for free if anything happens. LIE. I had to replace my first Pre within the 30 day period because of manufacturers defects. When I went in to replace it they did not have any in stock (this was a few days after launch) so I had to wait 2 weeks. When the Pre came in they replaced it no problem. I noticed in a few days this Pre was messed up so I went to BB to replace it. I was told they did not know when they would be getting anymore in and if it went past my 30 day period they would have to send it out to Palm and I would have to pay Hundreds of dollars for a loaner until mine came back and I returned the loaner at which time they would give me the money back. That hardly sounds like free, yeah I get it back but not everyone has credit cards to charge it to or that kind of money just lying around. I was then told after that any time you brought your Pre in broken or not working right they would have to send it out to be REPAIRED, you don't get a new one like the girl told me you get it repaired. While you are waiting for this repair there goes a couple hundred dollar deposit on a loaner phone. Before everyone says I should have read the protection plan before I bought it that's not the issue. I asked the rep all of the right questions and either through lack of knowledge or plain old deceit she never told me the right info. I know with Sprint there is a deductible for damage or swapping out a defective phone after 30 days. I used to run a cellular store. The truth is Sprint's insurance monthly is cheaper, within the 30 days if you go to a corporate store it is easier to swap out a unit. Also truthfully after 30 days if the phone is defective and not damaged you can usually get carriers to do a warranty exchange for a lot cheaper than the $100 deductible through Insurion (the insurance company). Not to mention if you do have to pay a deductible with Sprint and you are a good customer you can usually get a sympathetic rep. to credit your account. Try that at Best Buy,,lol. My point is after all of this rambling (sorry) is that you are better off to buy from the carrier, you get more options and support.
    To clear up a few issues in your "knowledge" of Best Buy.

    1. Palm was the reason why stocks were low from the launch, not BB. Guess you didn't check out Sprint stores as they too were out of stock (atleast in my area).

    2. Phones have always been service only (unless within 30 days).

    3. Palm Pre is now rapid exchange, meaning, the time you wait for your phone is only the time it takes to ship it back to the store. 5 Business days max in 99% of the time. Plus no deductible, add that $7 plus 100 or 150 from them is certainly not cheaper than $10. If you even add our added price to our plan it is $42 more than sprint over the two years, still well cheaper than their deductible if you did have problem, you are saving a min of $58 through us if you just fixed your phone once.

    4. Loaner phones are there for conveince however we need a way to record that you have it and a way to help prevent theft of that phone hence the deposit.

    Oh and someone said our plans were not accidental coverage, that is not true, it is accidental. A customers phone that was run over was just exchanged yesterday.
  2. #22  
    Quote Originally Posted by sd7318 View Post
    To clear up a few issues in your "knowledge" of Best Buy.

    1. Palm was the reason why stocks were low from the launch, not BB. Guess you didn't check out Sprint stores as they too were out of stock (atleast in my area).

    2. Phones have always been service only (unless within 30 days).

    3. Palm Pre is now rapid exchange, meaning, the time you wait for your phone is only the time it takes to ship it back to the store. 5 Business days max in 99% of the time. Plus no deductible, add that $7 plus 100 or 150 from them is certainly not cheaper than $10. If you even add our added price to our plan it is $42 more than sprint over the two years, still well cheaper than their deductible if you did have problem, you are saving a min of $58 through us if you just fixed your phone once.

    4. Loaner phones are there for conveince however we need a way to record that you have it and a way to help prevent theft of that phone hence the deposit.

    Oh and someone said our plans were not accidental coverage, that is not true, it is accidental. A customers phone that was run over was just exchanged yesterday.
    So let me get this straight. Best Buys insurance would cover my pre taking a bullet for no deductible, but if I gave up the pre to the attacker instead it's not covered right?

    Oh yeah scenario number two. Your insurance would cover my phone if it fell into the lake with no deductible as long as I jumped in to retrieve it, but it wouldn't cover it if it fell into the lake and I didn't dive down to retrieve it?
  3. sd7318's Avatar
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    #23  
    Quote Originally Posted by donatom3 View Post
    So let me get this straight. Best Buys insurance would cover my pre taking a bullet for no deductible, but if I gave up the pre to the attacker instead it's not covered right?

    Oh yeah scenario number two. Your insurance would cover my phone if it fell into the lake with no deductible as long as I jumped in to retrieve it, but it wouldn't cover it if it fell into the lake and I didn't dive down to retrieve it?
    Yup, as of right now that is the dilemma, theft or lost phones are not covered at the moment. So if you leave/forget your phone at places a lot then I'd say go for Sprint. Otherwise, in terms of coverage from damage from you, others and/or just defects, I'd take Best Buy (in which I did as I drop my phones a lot for whatever reason.)

    Theft and loss is coming though, I believe it will add a $1 to the coverage but no official word yet.
  4. #24  
    Quote Originally Posted by sd7318 View Post
    Yup, as of right now that is the dilemma, theft or lost phones are not covered at the moment. So if you leave/forget your phone at places a lot then I'd say go for Sprint. Otherwise, in terms of coverage from damage from you, others and/or just defects, I'd take Best Buy (in which I did as I drop my phones a lot for whatever reason.)

    Theft and loss is coming though, I believe it will add a $1 to the coverage but no official word yet.
    So as of right now your insurance is predicated on me putting myself in harms way to retrieve the damaged phone?

    It's Friday I'm in a goofy mood, but still it is partly true right?

    BTW the insurance is only $100 deductible from sprint on smarthpones, and it only comes into play on replacements for physical damage, loss or theft. On all other repairs there is no deductible, and Sprint overnights a phone to the store.
    Last edited by donatom3; 08/21/2009 at 06:46 PM.
  5. sd7318's Avatar
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    #25  
    Quote Originally Posted by donatom3 View Post
    So as of right now your insurance is predicated on me putting myself in harms way to retrieve the damaged phone?

    It's Friday I'm in a goofy mood, but still it is partly true right?

    BTW the insurance is only $100 deductible from sprint on smarthpones, and it only comes into play on replacements for physical damage, loss or theft. On all other repairs there is no deductible, and Sprint overnights a phone to the store.
    Yeah, we like to make sure you fight for the phone in some way, what's a few trips to the hospital to ensure that your phone is covered?
  6. #26  
    Ive never had insurance on a phone before, but I got the Best Buy coverage on this one.

    Covers nearly everything. It doesnt cover loss, but so what? I guess if you lost your car youd want your insurance company to cover it? riiiight. accident is one thing, stupidity is another.

    unlimited replacement + no deductible....yes please!
    @agentmock

    Audiovox SMT5600 (WM) --> Cingular 8125 (WM) --> Sprint Mogul 8525 (WM) --> Palm Pre (webOS)- --> Sprint Franken Pre2 (webOS) + 32gb Touchpad (webOS)
  7. kcs7272's Avatar
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    #27  
    Quote Originally Posted by sd7318 View Post
    To clear up a few issues in your "knowledge" of Best Buy.

    1. Palm was the reason why stocks were low from the launch, not BB. Guess you didn't check out Sprint stores as they too were out of stock (atleast in my area).

    2. Phones have always been service only (unless within 30 days).

    3. Palm Pre is now rapid exchange, meaning, the time you wait for your phone is only the time it takes to ship it back to the store. 5 Business days max in 99% of the time. Plus no deductible, add that $7 plus 100 or 150 from them is certainly not cheaper than $10. If you even add our added price to our plan it is $42 more than sprint over the two years, still well cheaper than their deductible if you did have problem, you are saving a min of $58 through us if you just fixed your phone once.

    4. Loaner phones are there for conveince however we need a way to record that you have it and a way to help prevent theft of that phone hence the deposit.

    Oh and someone said our plans were not accidental coverage, that is not true, it is accidental. A customers phone that was run over was just exchanged yesterday.
    Love your snob attitude and by the way i don't care if you know someone at BB or you work there, you are not entirely right. I am not saying that is not how it is supposed to work but it doesn't. The Pre was rapid exchange at launch (at least that's what I was told when I got the Geek Squad Plan) and I know all about the 30 day difference between repair and exchange. If you read my post or profile I was part owner / and manager of a cellular store. Thanks though!!!
  8. kcs7272's Avatar
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    #28  
    Quote Originally Posted by sd7318 View Post
    To clear up a few issues in your "knowledge" of Best Buy.

    1. Palm was the reason why stocks were low from the launch, not BB. Guess you didn't check out Sprint stores as they too were out of stock (atleast in my area).

    2. Phones have always been service only (unless within 30 days).

    3. Palm Pre is now rapid exchange, meaning, the time you wait for your phone is only the time it takes to ship it back to the store. 5 Business days max in 99% of the time. Plus no deductible, add that $7 plus 100 or 150 from them is certainly not cheaper than $10. If you even add our added price to our plan it is $42 more than sprint over the two years, still well cheaper than their deductible if you did have problem, you are saving a min of $58 through us if you just fixed your phone once.

    4. Loaner phones are there for conveince however we need a way to record that you have it and a way to help prevent theft of that phone hence the deposit.

    Oh and someone said our plans were not accidental coverage, that is not true, it is accidental. A customers phone that was run over was just exchanged yesterday.
    Also my "knowledge" of Best Buy as you put it comes from the actions and or statements of Best Buy Geek Squad members and the Cellular "specialist" at Best Buy
  9. #29  
    Quote Originally Posted by donatom3 View Post
    ....
    Oh yeah scenario number two. Your insurance would cover my phone if it fell into the lake with no deductible as long as I jumped in to retrieve it, but it wouldn't cover it if it fell into the lake and I didn't dive down to retrieve it?
    Actually if I under stand it they wouldn't cover either of those...I would think falling into a lake would be considered complete submersion. Which if I recall correctly would not be covered.
    --Nextel Blackberry 7520 -> Sprint Treo 700p -> Sprint Treo 755p -> Sprint Pre
  10. pico23's Avatar
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    #30  
    Best buy is $9.99 but it's NOT INSURANCE. It's product replacement/protection.

    Meaning, smash phone, get new phone...no limit!

    Seems worth it to me when we know sliders and 1st gen phones are not usually incredibly stout. Also, it's cancelable at any time.
  11. pico23's Avatar
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    #31  
    Quote Originally Posted by Kasracer View Post
    You can also add TEP at Best Buy. The problem is they try to sell you both insurances which is lame.

    Best Buy's insurance sucks. It's more money ($9 a month), sure they give you a rental phone but they don't cover accidental damage or theft.

    TEP is $7 and covers accidental damage and theft. No rental phone but who cares.
    Hmm, then my plan is really good for $9.99, unlimited accidental damage from best buy. Says it on the contract, best buy reps at 2 stores confirmed it, and I'm about to test it because I noticed my wifes keyboard is much nicer than mine (better return rate, nicer touch, harder keys). No more case, no more babying it, and that thing without a case is like oiled butter in your hand, just flies out. It will be dead by Sept 1st.
  12. #32  
    Best Buy recommended, and had a demo, of the Invisibleshield cover - and offered to put it on for $7 (but didn't charge me). I like the shield a lot as it prevents scratches... So, Best Buy - no rebate, installed a great cover that's hard to do yourself, transferred my old phone over. I bought the insurance from Sprint a few days later.
  13. #33  
    The poll is just about an even split right now. I wish there was a more clear winner so I knew which one to choose. Seriously, I am having a tough time choosing one or the other. I want to be able to return my phone with little to no hassle if need be. I want to know that whatever insurance or protection plan I pay for is going to kick in if need be. I don't want to have to wait for weeks and pay tons of money for fixes and replacements.
    Last edited by THAANSA3; 08/23/2009 at 06:19 PM.
  14. Ditdah's Avatar
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    #34  
    Well, I just exchanged my second Pre for my 3rd at Best Buy. I went to a different store this time (hoping to get a newer unit.) The manager there hesitated for a few minutes looking over my phone, but when I told her Palm had told me to have this one exchanged (true, by the way) she swapped it out no problem.

    I personally am very happy with Best Buy's service, although I didn't get their protection. I got Sprint's TEP.
  15.    #35  
    Thanks everyone...I got mine from BB, but I might return it...as I said before its an older phone (7/9 build) and its got a big separation on the upper left side of the phone...oreo is pretty bad too....just feel like its a bad build, so I might try to exchange it...
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