Serious problems with the Pre

Franca22 · 08/17/2009, 03:12 AM

Let me start off with saying I have had my Pre for a while now and although I only use it from time to time because its on my back up line, its worked just fine.

Now on the other hand my Best friend, who comes to me with all phone problems, has had more than her share of problems with her Pre. I am personally tired of dealing with it and I know she is.

First her screen was going out.... I already knew that was a common problem and her phone would not connect to the internet. Took it to sprint and they ordered a refurbished Pre.... keep in mind this was not long after it launched. Me personally refurbished would not have worked and I would have had a serious problem with the fact that it took them 3 days after that to get her a phone. This is the point where I stepped in because when she went to pick up her "new" refurbished Pre they had to keep the phones overnight to transfer the data..... *** ... um no what happened to the Palm Profile.. I thought that solved all of that... and why overnight to transfer data. At the point I get to the sprint store and the technician not knowing what he was doing I simply ask him for the phone so I can ever so kindly do his job for him.

So she gets the phone back and now a week later She is not getting any of her text messages... Another 3 day replacement. NOW a few days after this the mic doesn't work. This is another few days for them to "fix" this and order the part and she has been told now that after 3 replacements they can no longer replace the phone?????

Please correct me but all of this should have been covered under the manufacturers warranty and how can she be held to a limit on the obvious problems, maybe if they would stop giving her refurbished phones she would be able to give the phone a fair chance.

leftyman · 08/17/2009, 06:29 AM

trolling this early?

alvin319 · 08/17/2009, 06:39 AM

Quote:

Originally Posted by leftyman

trolling this early?

I am with you on this one!

He states that the store had to order a part? No store can order parts and must be a full replacment.

ajk511 · 08/17/2009, 08:02 AM

And they didn't have refurbs "not long after the launch".

srfcrzy · 08:41 AM

lol, I hardly ever respond to these, but give me a break. This is pretty lame, even for a Troll.

Have you no respect, man?

dj ozone · 08/17/2009, 11:42 AM

Another one post wonder!!...I like how he pretends to like the pre at the beginning!

donatom3 · 08/17/2009, 11:59 AM

Seriously can we all get an option to filter out all threads created by someone with under 10 posts?

Franca22 · 08/17/2009, 04:40 PM

I do like my Pre. I have had no problems. This is what my best friend has experienced. She had the phone for a little over 30 days when they sent her a refurbished phone. The part they are claiming to order was a mic. They are not replacing the phone.... just that particular part. Yes I am new to Precentral .. I usually just stick to howard

Zaki · 08/17/2009, 04:44 PM

Sprint stores don' t perform any repairs on palm pre's at the moment... so uh... the whole mic replacement thing doesn't add up. If they deem there is something wrong with the phone, they order you one (a refurb/new depending on stock and your situation).

mrloserpunk · 08/17/2009, 05:38 PM

nope. I call BS. I have a good friend who works as a tech @ sprint and he said they are still not allowed to work on the phone. All defective pres are returned to palm to be refurbished. Your friend has been mislead. And maybe you are being mislead as well. Oh and the hardware is whats causing missing SMS? BS man, what are you shorting Palm stock or something?

aldojr80 · 08/17/2009, 05:48 PM

I have a small amount of post i want to be a troll. Hehe. Also kinda weird your best friend is having problems so you decided to sign up to a forum and let us know her problems. I call BS and Shame Shame Shame ... Shame on you.

neurocutie · 08/17/2009, 07:39 PM

Quote:

Originally Posted by Franca22

Let me start off with saying I have had my Pre for a while now and although I only use it from time to time because its on my back up line, its worked just fine.

Now on the other hand my Best friend, who comes to me with all phone problems, has had more than her share of problems with her Pre.

Your's works fine and you rarely use it, and your "best friend's" Pre is a lemon... Maybe you should your Pre to her while you guys get a decent replacement, since you hardly use yours...

Achill3s · 08/17/2009, 07:43 PM

Troll..............

08/17/2009, 03:12 AM	#1 (permalink)
Franca22 Member Join Date: Jul 2008 Location: North Carolina Posts: 78 Likes Received: 0 Thanks: 20 Thanked 40 Times in 24 Posts	Serious problems with the Pre Let me start off with saying I have had my Pre for a while now and although I only use it from time to time because its on my back up line, its worked just fine. Now on the other hand my Best friend, who comes to me with all phone problems, has had more than her share of problems with her Pre. I am personally tired of dealing with it and I know she is. First her screen was going out.... I already knew that was a common problem and her phone would not connect to the internet. Took it to sprint and they ordered a refurbished Pre.... keep in mind this was not long after it launched. Me personally refurbished would not have worked and I would have had a serious problem with the fact that it took them 3 days after that to get her a phone. This is the point where I stepped in because when she went to pick up her "new" refurbished Pre they had to keep the phones overnight to transfer the data..... *** ... um no what happened to the Palm Profile.. I thought that solved all of that... and why overnight to transfer data. At the point I get to the sprint store and the technician not knowing what he was doing I simply ask him for the phone so I can ever so kindly do his job for him. So she gets the phone back and now a week later She is not getting any of her text messages... Another 3 day replacement. NOW a few days after this the mic doesn't work. This is another few days for them to "fix" this and order the part and she has been told now that after 3 replacements they can no longer replace the phone????? Please correct me but all of this should have been covered under the manufacturers warranty and how can she be held to a limit on the obvious problems, maybe if they would stop giving her refurbished phones she would be able to give the phone a fair chance.
	Liked by

08/17/2009, 06:29 AM	#2 (permalink)
leftyman Member Join Date: Jun 2009 Posts: 374 Likes Received: 0 Thanks: 30 Thanked 50 Times in 40 Posts	trolling this early?
	Liked by

08/17/2009, 08:02 AM	#4 (permalink)
ajk511 Member Join Date: Oct 2007 Posts: 118 Likes Received: 0 Thanks: 8 Thanked 7 Times in 6 Posts	And they didn't have refurbs "not long after the launch".
	Liked by

08/17/2009, 08:29 AM	#5 (permalink)
srfcrzy Member Join Date: Jun 2009 Posts: 154 Likes Received: 0 Thanks: 104 Thanked 15 Times in 7 Posts	lol, I hardly ever respond to these, but give me a break. This is pretty lame, even for a Troll. Have you no respect, man? Last edited by srfcrzy; 08/17/2009 at 08:41 AM. Reason: Had to add "lol" :-)
	Liked by

08/17/2009, 11:42 AM	#6 (permalink)
dj ozone Member Join Date: Jun 2009 Posts: 638 Likes Received: 27 Thanks: 344 Thanked 109 Times in 71 Posts	Another one post wonder!!...I like how he pretends to like the pre at the beginning!
	Liked by

08/17/2009, 11:59 AM	#7 (permalink)
donatom3 Member Join Date: Nov 2007 Posts: 641 Likes Received: 0 Thanks: 143 Thanked 73 Times in 55 Posts	Seriously can we all get an option to filter out all threads created by someone with under 10 posts?
	Liked by

08/17/2009, 04:40 PM	#8 (permalink)
Franca22 Member Join Date: Jul 2008 Location: North Carolina Posts: 78 Likes Received: 0 Thanks: 20 Thanked 40 Times in 24 Posts	I do like my Pre. I have had no problems. This is what my best friend has experienced. She had the phone for a little over 30 days when they sent her a refurbished phone. The part they are claiming to order was a mic. They are not replacing the phone.... just that particular part. Yes I am new to Precentral .. I usually just stick to howard
	Liked by

08/17/2009, 04:44 PM	#9 (permalink)
Zaki Member Join Date: Jul 2009 Location: NorCal Posts: 166 Likes Received: 0 Thanks: 7 Thanked 15 Times in 14 Posts	Sprint stores don' t perform any repairs on palm pre's at the moment... so uh... the whole mic replacement thing doesn't add up. If they deem there is something wrong with the phone, they order you one (a refurb/new depending on stock and your situation).
	Liked by

08/17/2009, 05:38 PM	#10 (permalink)
mrloserpunk Member Join Date: Jul 2008 Location: Syracuse Posts: 2,564 Likes Received: 0 Thanks: 740 Thanked 442 Times in 327 Posts	nope. I call BS. I have a good friend who works as a tech @ sprint and he said they are still not allowed to work on the phone. All defective pres are returned to palm to be refurbished. Your friend has been mislead. And maybe you are being mislead as well. Oh and the hardware is whats causing missing SMS? BS man, what are you shorting Palm stock or something? __________________ "When there is no more room in hell, the dead will walk the earth" PM me your questions, If I cant find an answer, I'll show you who can.
	Liked by

08/17/2009, 05:48 PM	#11 (permalink)
aldojr80 Member Join Date: Apr 2009 Posts: 12 Likes Received: 0 Thanks: 1 Thanked 1 Time in 1 Post	I have a small amount of post i want to be a troll. Hehe. Also kinda weird your best friend is having problems so you decided to sign up to a forum and let us know her problems. I call BS and Shame Shame Shame ... Shame on you.
	Liked by

08/17/2009, 07:43 PM	#13 (permalink)
Achill3s Forum Moderator Join Date: Jul 2009 Posts: 2,999 Likes Received: 59 Thanks: 262 Thanked 539 Times in 392 Posts	Troll..............
	Liked by

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