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  1. jdegroot01's Avatar
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       #1  
    I bought my Pre on Ebay new about two weeks ago. I am having issues with the phone such as a huge gap on the top left hand side and terrible battery life. I purchased the Seidio 2600 Mah battery and have gone through three charges. As of today I can barely make it through a day. I think what really sucks the juice out of the battery is uploading or sending pictures around.

    I walked into a sprint store and asked the store manager here in Sacramento if it was normal to have a gap big enough to see inside of the phone on the top corner. The phone squeaks when I talk and also creaks when I use it when the slider is shut. They said this was normal but would take the phone back for a $35.00 re stocking fee since I bought it outside of Sprint. My warranty kicks in less than a week from now and I was wondering what the odds were of getting a refurbished phone versus a new one. If you think the phone is screwed up and moving around and has big gaps who is going to determine if you get one without the deductible. My take is that it needs to be "defective" and working not smashed under a car tire or dropped in a pint of beer to avoid the deductible.

    Thanks,
  2. Kedar's Avatar
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    #2  
    I have a big gap as well.
    Many other people on this forum do too.

    It's past my 30 days, and I guess I'm just living with it.
    The $35.00 restocking fee is bad, but if Sprint is willing to give you a new Pre, then I'd take it.

    Well, ask them to actually test out the phone before you leave to make sure it has no dead pixels/bad slider problems/gaps/oreo, etc.
  3. jdegroot01's Avatar
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       #3  
    I was so pissed I stormed out of the store and was going to go the insurance route rather than deal with a non customer service oriented ***** who could care less. The fact that he said the huge gap was normal and even went into the back room to ask his tech if it was normal insulted me. When he walked back into the room he said this is normal it just happens to these phones. Three stores later I was stuck in the same place a damn waste of time. When I called sprint it was even worse. They said the store could not replace the phone and that I had to go get in touch with the merchant I bought the phone from on Ebay. I asked if I had any other option and they said sorry.

    Three years of paying 110.00 a month and they treat me like I am worthless.

    Do you think I will get a refurb with a warranty claim? Do I need to call Sprint or can I just go to a store and demand a new phone?
  4. #4  
    Quote Originally Posted by jdegroot01 View Post
    I was so pissed I stormed out of the store and was going to go the insurance route rather than deal with a non customer service oriented ***** who could care less. The fact that he said the huge gap was normal and even went into the back room to ask his tech if it was normal insulted me. When he walked back into the room he said this is normal it just happens to these phones. Three stores later I was stuck in the same place a damn waste of time. When I called sprint it was even worse. They said the store could not replace the phone and that I had to go get in touch with the merchant I bought the phone from on Ebay. I asked if I had any other option and they said sorry.

    Three years of paying 110.00 a month and they treat me like I am worthless.

    Do you think I will get a refurb with a warranty claim? Do I need to call Sprint or can I just go to a store and demand a new phone?
    I think it's all ridiculous, but if you can cut your losses for $35 AND get a phone Sprint will "recognize" in future, I'd jump on it.
    * Stuck patches? Partial erase worked for me.
    * Stuck virtual keyboard? Partial erase AND folder deletion worked for me.
  5. #5  
    the merchant you bought the phone from made the $$$ from the deal. Maybe you should be dealing with them....
    "When there is no more room in hell, the dead will walk the earth"


    PM me your questions, If I cant find an answer, I'll show you who can.
  6. #6  
    I had to be the one to say this but, you kind of dug yourself this hole. You didn't buy it from Sprint, the fact that they will let you replace your phone for $35(which is CHEAPER than insurance claims) is pretty nice of them.
    At this point it seems fairly unlikely that you get a refurbished phone for any form of claim. The newer build phones seem to be ever so slightly better than the older ones with the gap in the top left, GL on your replacement.
    Lovin Sprint, and the Pre.
  7. Clack's Avatar
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    #7  
    I think google voice will help at reducing these obnoxious contracts.
    "We must not contradict, but instruct him that contradicts us; for a madman is not cured by another running mad also." - Dr. An Wang
  8. JKTex's Avatar
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    #8  
    Quote Originally Posted by jdegroot01 View Post
    I was so pissed I stormed out of the store and was going to go the insurance route rather than deal with a non customer service oriented ***** who could care less. The fact that he said the huge gap was normal and even went into the back room to ask his tech if it was normal insulted me. When he walked back into the room he said this is normal it just happens to these phones. Three stores later I was stuck in the same place a damn waste of time. When I called sprint it was even worse. They said the store could not replace the phone and that I had to go get in touch with the merchant I bought the phone from on Ebay. I asked if I had any other option and they said sorry.

    Three years of paying 110.00 a month and they treat me like I am worthless.

    Do you think I will get a refurb with a warranty claim? Do I need to call Sprint or can I just go to a store and demand a new phone?
    I'm trying to pick my jaw up off the floor. Are you an actor? An actor that has a role in a new TV show where you play a completely clueless ***** or are you just practicing?

    No one is treating you like you're worthless, they're treating you like you asked to be treated.

    You bought it from an eBay seller, the warranty goes into effect in the future?? and you think Sprint should just give you a new phone? WTF are you smoking.

    I think you should NOT take the $35 restock fee deal and wait for whatever kind of future warranty "kicks in" and see how that works out for you. You've set yourself up for everything you've gotten and will get.

    Grow up and hold yourself accountable and don't expect that someone else is always responsible for you and you are owed something by everyone because you're special.

    It's a good thing I'm still not 100% myself this morning or I'd tell you what I really think.
  9. JKTex's Avatar
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    #9  
    Quote Originally Posted by Clack View Post
    I think google voice will help at reducing these obnoxious contracts.
    What does that have to do with a guy buying a phone off of eBay and wanting to be treated special when he doesn't like it?
  10. #10  
    Quote Originally Posted by Sharkims View Post
    I had to be the one to say this but, you kind of dug yourself this hole. You didn't buy it from Sprint, the fact that they will let you replace your phone for $35(which is CHEAPER than insurance claims) is pretty nice of them.
    At this point it seems fairly unlikely that you get a refurbished phone for any form of claim. The newer build phones seem to be ever so slightly better than the older ones with the gap in the top left, GL on your replacement.
    You beat me to it. Thanks for figuring out a way to put it nicely because I tend to NOT butter things up. The fact is that this person attempted to get a phone for cheaper than what it would have cost to go through a more "legitimate" route. You know the old sayings, You get what you pay for, and buyer beware. The op took the risk and lost. Now he's complaining? Sorry no sympathy here.
  11. #11  
    i dont think it was the sprint rep who was the *****!
  12. Citinick32's Avatar
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    #12  
    I bought my first Pre on launch day and the battery life was terrible. I didn't want to tell anyone because I had hyped up the phone so much, it couldn't possibly have a defect. I eventually emailed Sprint and explained my exact situation stating how I want to love this phone like it 's family and it's just really hard with the slight oreo effect and bad battery life. A retention specialist emailed me back and worked with me to arrange a swap at my local store. I walked in, handed them my old phone in the box they handed my a brand new unactivated version and to this day have great battery life and much less play between the 2 pieces of the phone. It seems the newer phones are being made with more attention to quality, etc.
  13. #13  
    Quote Originally Posted by ronlongo View Post
    You beat me to it. Thanks for figuring out a way to put it nicely because I tend to NOT butter things up. The fact is that this person attempted to get a phone for cheaper than what it would have cost to go through a more "legitimate" route. You know the old sayings, You get what you pay for, and buyer beware. The op took the risk and lost. Now he's complaining? Sorry no sympathy here.
    I have to agree with both of you as well. In fact I'm suprised at the great service that Sprint is giving you by taking a phone that was bought from a 3rd party source and offering to let you trade it in for $35 towards a brand new one. That sounds like something they shouldn't have to offer, yet they are. So Kudos to Sprint shame on you for expecting them to fix the Ebay sellers problem.
  14. #14  
    lol $35 for a brand new "real" pre and the phone got turned down, real smart buddy. Using your logic I could buy a broken $500 video card off Ebay and return in to Best Buy for a new one.
    God makes the earth yield healing herbs which the prudent man should not neglect;
  15. #15  
    Quote Originally Posted by mojuice View Post
    lol $35 for a brand new "real" pre and the phone got turned down, real smart buddy. Using your logic i could buy a broken $500 video card off ebay and return in to best buy for a new one.
    exactly!!!!!
  16. #16  
    Quote Originally Posted by mojuice View Post
    lol $35 for a brand new "real" pre and the phone got turned down, real smart buddy. Using your logic I could buy a broken $500 video card off Ebay and return in to Best Buy for a new one.
    you laugh but that kinda stuff happens all the time
  17. #17  
    OP, wah...wah...wah, nuff said.
  18. #18  
    File a Claim with the E-bay Seller is really your only choice .

    Sprint doesn't really care or need to when you buy from someone else. You could always try to go directly through Palm but I was told they are even worse.

    This is why sometimes it's better to pay for protection rather then paying for Replacement.
  19. BlakePre's Avatar
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    #19  
    I've done the same thing, but successfully. Bought mine off of eBay. There were numerous mfg. defects. Took it to a Sprint store, told them the situation and since I had the TEP it covered all mfg. defects and they ordered me a new phone.

    I did try to take it back a second time because the new phone I received has a horrible oreo effect (about 2-3mm each way) and it's digging in grooves on the top of the keyboard. They wouldn't exchange it again and said I needed to take it back to where I bought it. Since that's not really an easy option through eBay, I decided against it. I'm eventually going to call C.S. and see what they say. I'm having the headphone problem as well and can only fix it by restarting the device. That's super annoying since I love using the headphones for hands-free operation.

    I digress. They wouldn't exchange it a second time because 'all pre's twist.' I'm not going to argue with them because I didn't get it there. If you're trying to demand they replace it because you're unhappy with aspects of the device that's one thing. If you're trying to replace it due to mfg. defects and you have TEP that's another.

    In summary, it sounds like you're being a punk.
  20. wicketr's Avatar
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    #20  
    Sprint is who you have your phone SERVICE through. You are having a problem with your PHONE. Contact the manufacturer of the product or the person your bought it from. End of story.
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