Speaker issue fixed

jabou · 07/27/2009, 10:23 PM

My phone's speaker stopped working. Pandora/You Tube/SPrint Tv etc wouldn't play audio out. Also any callers couldn't hear me nor could I hear them.
Headphones though worked fine.

To fix this issue. Plug in headphones and dial voicemail. Hit the mute button in the dialer twice then hang up voicemail and pull out headphones. Speaker should work thereafter.

Omega33 · 07/27/2009, 10:40 PM

Good to know. I never had any problems yet with this issue. I've read some people say plugging the headphones in and out a few times works also.

oddlou · 07/27/2009, 10:47 PM

Quote:

Originally Posted by jabou

My phone's speaker stopped working. Pandora/You Tube/SPrint Tv etc wouldn't play audio out. Also any callers couldn't hear me nor could I hear them.
Headphones though worked fine.

To fix this issue. Plug in headphones and dial voicemail. Hit the mute button in the dialer twice then hang up voicemail and pull out headphones. Speaker should work thereafter.

lol. I haven't had this issue, but I was just waiting for you to say to do all of that while standing on your head in an all aluminum room.

roor · 07/27/2009, 10:51 PM

That's an interesting fix, i would have never thought of that.

scoobdude · 07/27/2009, 10:54 PM

Just out of curiosity, how many times has this worked for you?

jabou · 07/27/2009, 11:49 PM

i tried the head phone in and out more times today than i care to mention. i even did a partial wipe and did the in and out with the head phones but that didn't work either. then i came across this issue on the palm board and someone mentioned this fix. it worked first try. i know it sounds odd but its been working.

i usually use bluetooth headphone for music and movies but this weekend i was watching a movie using regular plug in ones and maybe when i pulled the plug out last night something went wonky. this may be palms idea of audio reset...i don't know. thought for sure i was going to have to exchange it but i'm still on first pre. yay

rlopin · 07/27/2009, 11:53 PM

Something tells me this could be reduced to "To fix this issue. Plug in headphones...pull out headphones. Speaker should work thereafter."

jabou · 07/28/2009, 04:46 PM

uh.....no

Tikerz · 08/04/2009, 03:26 PM

I just had this happen to me too. I used the included headphones for the first time today. I pulled them out to take my phone with me to lunch and I was try to call people and people were calling me and I couldn't hear them. The face sensor wasn't working either.

I got back to my desk and tried the audio interactive test and those all passed, but I still couldn't hear anything out of the earpiece during a call.

Next, I plugged the headset in and dialed voicemail and during the call I plugged the headset in and out and after a few tries I could hear the call throught the phone.

I'll try this fix next time. I hope it's not a hardware issue.

ElPhantasmo · 02:43 PM

I've tried ALL the suggested fixes and no dice. Speaker phone and headphone only for phone calls, and Pandora only plays through headphones. I don't use BT and it's off. Now what, Sprint store with tech, CS or webOS Doctor then CS?

Edit: I already posted this in the appropriate Palm.com forum.

Thanks

larnapp · 10/21/2009, 07:22 AM

Out of the blue my phone speaker (not the speakerphone or headset) stopped working today. (This never happened before and I've owned this Pre since launch day.)

Thank goodness I bookmarked this old thread. I did the fix listed in the first post and everything's working again! Thanks!!

Shadavis08 · 10/21/2009, 07:30 AM

go to device info and scroll to bottom and hit more info then swipe down on preferences and do the interactive tests they will determin if you have a hardware issue or just stuck headphone jack lol
also plug in head phones to jack turn on some music listen for a sec then turn off music and unplug phones and see if issue is fixed . This just unsticks whatever is getting stuck. And as a side note never unplug headphones while in use if its possible.

rrob13 · 12/05/2009, 09:11 PM

Quote:

Originally Posted by jabou

My phone's speaker stopped working. Pandora/You Tube/SPrint Tv etc wouldn't play audio out. Also any callers couldn't hear me nor could I hear them.
Headphones though worked fine.

To fix this issue. Plug in headphones and dial voicemail. Hit the mute button in the dialer twice then hang up voicemail and pull out headphones. Speaker should work thereafter.

Thanks a bunch. Out of the blue, my Pre started having this issue today. This solution worked like a charm to restore the intended device functionality.

Rob

voltageROCK · 12/17/2009, 08:23 PM

really just wanted to thank you for this fix!! It worked on the first try and I tried so many other options first.

was sooo happy with this fix. Thanks again.

glenada · 12/20/2009, 11:59 AM

Is it necessary to use Palm's headphones? I currently have the speaker problem after using my iPod headphones.

glenada · 12/20/2009, 12:24 PM

I just tried something and it worked: I pushed the up and down buttons of the volume rocker at the same time (several times) and that somehow brought the volume up on the speaker.

aimtrue · 07:39 AM

Hmmm. With the "mute twice" fix, I now get speakerphone, but still can't get the phone to make/take calls without the headset. That is, I can't hear the other person by putting the phone to my ear, and the other person can't hear me either.

BobKy · 12/25/2009, 08:20 AM

Quote:

Originally Posted by aimtrue

Hmmm. With the "mute twice" fix, I now get speakerphone, but still can't get the phone to make/take calls without the headset. That is, I can't hear the other person by putting the phone to my ear, and the other person can't hear me either.

Check these fixes to correct the problem:

Palm Support : Can't hear audio through Treo smartphone's speaker or headset

http://forums.precentral.net/palm-pr...sound-fix.html

Pavise · 01/05/2010, 06:25 AM

Quote:

Originally Posted by jabou

My phone's speaker stopped working. Pandora/You Tube/SPrint Tv etc wouldn't play audio out. Also any callers couldn't hear me nor could I hear them.
Headphones though worked fine.

To fix this issue. Plug in headphones and dial voicemail. Hit the mute button in the dialer twice then hang up voicemail and pull out headphones. Speaker should work thereafter.

It works! Thank you, God. I praise you, my Lord! Indeed, thank you for you ingenious solution! Thank you Jabou!

franky_402 · 01/15/2010, 06:02 PM

I've tried numerous ways to get it working for about three days now,I finally got it unstuck. What I did was put the headphones in half way so you don't hear any music the rock it side to side the music will cut in and out of the headphones and once you do that a couple times it will finally kick it out to the main speaker

07/27/2009, 10:23 PM	#1 (permalink)
jabou Member Join Date: May 2009 Location: LA Posts: 128 Likes Received: 0 Thanks: 77 Thanked 20 Times in 10 Posts	Speaker issue fixed My phone's speaker stopped working. Pandora/You Tube/SPrint Tv etc wouldn't play audio out. Also any callers couldn't hear me nor could I hear them. Headphones though worked fine. To fix this issue. Plug in headphones and dial voicemail. Hit the mute button in the dialer twice then hang up voicemail and pull out headphones. Speaker should work thereafter.
	Liked by Thanked by 00000000, 0jonadams, aldefork, berdinkerdickle, fishtale, jshare, larnapp, rrob13, teelcaleb, voltageROCK

07/27/2009, 10:40 PM	#2 (permalink)
Omega33 Member Join Date: Jun 2009 Posts: 116 Likes Received: 0 Thanks: 13 Thanked 6 Times in 4 Posts	Good to know. I never had any problems yet with this issue. I've read some people say plugging the headphones in and out a few times works also.
	Liked by

07/27/2009, 10:51 PM	#4 (permalink)
roor Member Join Date: Jul 2009 Posts: 142 Likes Received: 0 Thanks: 1 Thanked 8 Times in 8 Posts	That's an interesting fix, i would have never thought of that.
	Liked by

07/27/2009, 10:54 PM	#5 (permalink)
scoobdude Member Join Date: Jun 2009 Posts: 385 Likes Received: 0 Thanks: 21 Thanked 29 Times in 25 Posts	Just out of curiosity, how many times has this worked for you?
	Liked by

07/27/2009, 11:49 PM	#6 (permalink)
jabou Member Join Date: May 2009 Location: LA Posts: 128 Likes Received: 0 Thanks: 77 Thanked 20 Times in 10 Posts	i tried the head phone in and out more times today than i care to mention. i even did a partial wipe and did the in and out with the head phones but that didn't work either. then i came across this issue on the palm board and someone mentioned this fix. it worked first try. i know it sounds odd but its been working. i usually use bluetooth headphone for music and movies but this weekend i was watching a movie using regular plug in ones and maybe when i pulled the plug out last night something went wonky. this may be palms idea of audio reset...i don't know. thought for sure i was going to have to exchange it but i'm still on first pre. yay
	Liked by

07/27/2009, 11:53 PM	#7 (permalink)
rlopin Member Join Date: Sep 2007 Location: Queens, NY Posts: 440 Likes Received: 8 Thanks: 112 Thanked 76 Times in 46 Posts	Something tells me this could be reduced to "To fix this issue. Plug in headphones...pull out headphones. Speaker should work thereafter." __________________ Phones>Ericsson->iPaq->Treo700w>>PalmPre & TouchPad<<PC<-Amiga<-C64<-Vic20<-PET<Computers
	Liked by

07/28/2009, 04:46 PM	#8 (permalink)
jabou Member Join Date: May 2009 Location: LA Posts: 128 Likes Received: 0 Thanks: 77 Thanked 20 Times in 10 Posts	uh.....no
	Liked by

08/04/2009, 03:26 PM	#9 (permalink)
Tikerz Member Join Date: Jun 2009 Location: Arizona Posts: 451 Likes Received: 35 Thanks: 104 Thanked 78 Times in 42 Posts	I just had this happen to me too. I used the included headphones for the first time today. I pulled them out to take my phone with me to lunch and I was try to call people and people were calling me and I couldn't hear them. The face sensor wasn't working either. I got back to my desk and tried the audio interactive test and those all passed, but I still couldn't hear anything out of the earpiece during a call. Next, I plugged the headset in and dialed voicemail and during the call I plugged the headset in and out and after a few tries I could hear the call throught the phone. I'll try this fix next time. I hope it's not a hardware issue.
	Liked by

08/05/2009, 02:34 PM	#10 (permalink)
ElPhantasmo Member Join Date: Jul 2009 Posts: 149 Likes Received: 1 Thanks: 2 Thanked 8 Times in 6 Posts	Still Stuck... I've tried ALL the suggested fixes and no dice. Speaker phone and headphone only for phone calls, and Pandora only plays through headphones. I don't use BT and it's off. Now what, Sprint store with tech, CS or webOS Doctor then CS? Edit: I already posted this in the appropriate Palm.com forum. Thanks Last edited by ElPhantasmo; 08/05/2009 at 02:43 PM.
	Liked by

10/21/2009, 07:22 AM	#11 (permalink)
larnapp Member Join Date: Jun 2009 Posts: 181 Likes Received: 0 Thanks: 61 Thanked 67 Times in 28 Posts	Out of the blue my phone speaker (not the speakerphone or headset) stopped working today. (This never happened before and I've owned this Pre since launch day.) Thank goodness I bookmarked this old thread. I did the fix listed in the first post and everything's working again! Thanks!!
	Liked by

10/21/2009, 07:30 AM	#12 (permalink)
Shadavis08 Member Join Date: Aug 2009 Location: Ї Ƈøṁε ℉яøṁ ṫɦε ℓαη∂ øḟ ṫɦε øḟḟ ṫø℘ḯ¢ !! NOW BACK OFF !! ltm ltm ltm Posts: 9,127 Likes Received: 70 Thanks: 2,261 Thanked 2,792 Times in 2,201 Posts	go to device info and scroll to bottom and hit more info then swipe down on preferences and do the interactive tests they will determin if you have a hardware issue or just stuck headphone jack lol also plug in head phones to jack turn on some music listen for a sec then turn off music and unplug phones and see if issue is fixed . This just unsticks whatever is getting stuck. And as a side note never unplug headphones while in use if its possible. __________________ ĦṔ-ḶøØṫ-ŦḯØη Here is a direct link to webOS Doc for all carriers http://www.webos-internals.org/wiki/...octor_Versions P.S. if i have helped you and you are thankful please hit the thanks button to the right---->
	Liked by Thanked By: larnapp

12/17/2009, 08:23 PM	#14 (permalink)
voltageROCK Member Join Date: Jun 2009 Location: Middletown, RI, Solar System Posts: 782 Likes Received: 12 Thanks: 25 Thanked 63 Times in 44 Posts	really just wanted to thank you for this fix!! It worked on the first try and I tried so many other options first. was sooo happy with this fix. Thanks again. __________________ I am equivalent to a man dammit.
	Liked by

12/20/2009, 11:59 AM	#15 (permalink)
glenada Member Join Date: Jan 2004 Location: New York City Posts: 777 Likes Received: 0 Thanks: 8 Thanked 10 Times in 8 Posts	Different Headphones? Is it necessary to use Palm's headphones? I currently have the speaker problem after using my iPod headphones. __________________ Current Phone(s): HTC Inspire "4G" & Pre 2
	Liked by

12/20/2009, 12:24 PM	#16 (permalink)
glenada Member Join Date: Jan 2004 Location: New York City Posts: 777 Likes Received: 0 Thanks: 8 Thanked 10 Times in 8 Posts	I just tried something and it worked: I pushed the up and down buttons of the volume rocker at the same time (several times) and that somehow brought the volume up on the speaker. __________________ Current Phone(s): HTC Inspire "4G" & Pre 2
	Liked by

12/25/2009, 07:34 AM	#17 (permalink)
aimtrue Member Join Date: Jul 2005 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Hmmm. With the "mute twice" fix, I now get speakerphone, but still can't get the phone to make/take calls without the headset. That is, I can't hear the other person by putting the phone to my ear, and the other person can't hear me either. Last edited by aimtrue; 12/25/2009 at 07:39 AM. Reason: update
	Liked by

01/15/2010, 06:02 PM	#20 (permalink)
franky_402 Member Join Date: Aug 2009 Location: Ottawa, IL Posts: 251 Likes Received: 0 Thanks: 12 Thanked 21 Times in 13 Posts	I've tried numerous ways to get it working for about three days now,I finally got it unstuck. What I did was put the headphones in half way so you don't hear any music the rock it side to side the music will cut in and out of the headphones and once you do that a couple times it will finally kick it out to the main speaker __________________ i1000+ -> i90 -> i530 -> i730 -> i530 -> i730 -> i560 -> i930 -> i215 -> i860 -> i930 -> i860 -> i870 -> i880 -> i870 -> i850 -> i870 -> i830 -> i9 -> Pre
	Liked by

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