Web OS 1.1 Update = Bricked Phone

barrysanders20 · 07/23/2009, 10:46 PM

After waiting in anticipation for Web OS 1.1, I finally got around to updating. Everything went well until the phone had to restart. The phone was then stuck on the Palm loading screen. I waited for about 20 minutes. No change. I took the battery out and it's been stuck on the Palm screen of death for the past 10 minutes. I guess I'll be off to the Sprint store tomorrow.

OnePalmAddict · 07/23/2009, 10:52 PM

My Palm restart screen definitely lasted more than 20 mins, but completed its cycle as expected. It also said at the bottom of the screen: Do not remove battery. Remember, 87MB takes time to load.

trim81 · 07/23/2009, 10:53 PM

wow it hung on the palm screen for 20 minutes!?!

i havent updated mine yet, but good to know I should wait upwards to that long

barrysanders20 · 07/23/2009, 10:59 PM

Quote:

Originally Posted by OnePalmAddict

My Palm restart screen definitely lasted more than 20 mins, but completed its cycle as expected. It also said at the bottom of the screen: Do not remove battery. Remember, 87MB takes time to load.

Actually, it was probably closer to 35 - 40 of having it sit there through the Palm screen process. i came here first and didn't see any complaints about the restart process. The Palm screen is idle. The logo is not blinking.

billybennett · 07/23/2009, 11:00 PM

I thought the doctor could fix "bricked" phones.

Xyg · 07/23/2009, 11:05 PM

You took the battery out during an OS update? Bad choice.

It sounds like a visit to the doctor is in order for you.

maxima2k53 · 07/24/2009, 12:49 AM

Quote:

Originally Posted by barrysanders20

After waiting in anticipation for Web OS 1.1, I finally got around to updating. Everything went well until the phone had to restart. The phone was then stuck on the Palm loading screen. I waited for about 20 minutes. No change. I took the battery out and it's been stuck on the Palm screen of death for the past 10 minutes. I guess I'll be off to the Sprint store tomorrow.

shouldve waited...i did and im good

GoldenCupKaKe · 07/24/2009, 12:51 AM

i waited and im bricked.. stuck in loop. shows start screen, then right when it flashes palm and goes into the welcome screen it hops right back to the palm logo screen...

zacarias · 07/24/2009, 12:57 AM

Take out your battery during an 87mb update, will you?! Not follow simple directions will you?!

Yep. Should have seen that coming, bro.

rposa · 07/24/2009, 12:59 AM

Run the OS Doctor on it .. hope you had your pix backed up..

On the phone .. it says not to remove the abttery..

Don't take it back to Sprint .. fix it yuorself for christsakes..

GoldenCupKaKe · 07/24/2009, 01:03 AM

Quote:

Originally Posted by rposa

Run the OS Doctor on it .. hope you had your pix backed up..

On the phone .. it says not to remove the abttery..

Don't take it back to Sprint .. fix it yuorself for christsakes..

I ran the os doctor and it wont connect to it. my battery wasn't taken out and im stuck like OP.. maybe we could work on a solution instead of repeatedly saying "bad choice." we come here for help, so help for Christ sakes.

Xyg · 07/24/2009, 01:24 AM

Quote:

Originally Posted by GoldenCupKaKe

I ran the os doctor and it wont connect to it. my battery wasn't taken out and im stuck like OP.. maybe we could work on a solution instead of repeatedly saying "bad choice." we come here for help, so help for Christ sakes.

You can also try the Palm support forums.

wordweaver · 07/24/2009, 01:39 AM

I'm curious: What kind of battery life did you all (with the "bricked" phones) have BEFORE beginning the 87mb update? Wondering if perchance lower-than-optimal battery may have something to do with it.

GoldenCupKaKe · 07/24/2009, 02:05 AM

mine was charging through my laptop, 50% or close to that.

rwhitby · 07/24/2009, 02:15 AM

Quote:

Originally Posted by GoldenCupKaKe

I ran the os doctor and it wont connect to it. my battery wasn't taken out and im stuck like OP.. maybe we could work on a solution instead of repeatedly saying "bad choice." we come here for help, so help for Christ sakes.

Have you followed How To Recover - WebOS Internals precisely? Steps 1 to 6 *must* be done in order, no skipping, no variation.

-- Rod

hmagoo · 04:14 AM

I updated, had the phone connected to AC charger, and on wifi.. let it download, had it sitting next to the bed with the slider open last time I looked the progress bar on the update (don't remove battery screen) was almost complete, now my phone is off and won't turn on.

EDIT:
I removed the battery since I could not wake the phone and now it is booting, booted up and everything looks fine.

Bag of Leaves · 07/24/2009, 06:20 AM

It takes a while on the Palm screen, longer than previous updates did. For those who haven't done the update yet, have patience and just let the device run its course.

zna03 · 07/24/2009, 06:41 AM

Yep I let mine update and run while I got ready and drove to work today. Took about 30 mins to complete the process. I figured it'd be a while since even the 14mb one took about 5-10 mins

Omega33 · 07/24/2009, 07:11 AM

Quote:

Originally Posted by zna03

Yep I let mine update and run while I got ready and drove to work today. Took about 30 mins to complete the process. I figured it'd be a while since even the 14mb one took about 5-10 mins

Mine took about the same time and i also figured it would take longer too.

Impulsebuyer · 07/24/2009, 07:43 AM

Says your phone needs to be at least 30% charged to install on the screen...

07/23/2009, 10:46 PM	#1 (permalink)
barrysanders20 Member Join Date: Jun 2009 Posts: 519 Likes Received: 34 Thanks: 0 Thanked 52 Times in 36 Posts	Web OS 1.1 Update = Bricked Phone After waiting in anticipation for Web OS 1.1, I finally got around to updating. Everything went well until the phone had to restart. The phone was then stuck on the Palm loading screen. I waited for about 20 minutes. No change. I took the battery out and it's been stuck on the Palm screen of death for the past 10 minutes. I guess I'll be off to the Sprint store tomorrow.
	Liked by

07/23/2009, 10:52 PM	#2 (permalink)
OnePalmAddict Member Join Date: Jun 2009 Location: Dayton, Ohio Posts: 413 Likes Received: 2 Thanks: 105 Thanked 35 Times in 21 Posts	My Palm restart screen definitely lasted more than 20 mins, but completed its cycle as expected. It also said at the bottom of the screen: Do not remove battery. Remember, 87MB takes time to load. __________________ Mark A. Einersen HTC Evo 4G w/Seidio Innocase Active Limited Edition Case < Palm Pre < Palm Pixi (wife) < Palm Treo 755p < Palm Centro (wife) < pa1mOne Treo 650 < Palm Tungsten\|E (wife) < Palm Tungsten\|T3 w/Sena Case < Sony Clie NR70 < Palm m505 < Palm m105 (wife) < Palm Vx < Palm Pilot Professional w/2 MB upgrade < Palm Pilot Professional < Sharp Zaurus ZR-3500 < Casio Digital Diary SF-4000 < Casio Digital Diary SF-1000
	Liked by Thanked By: hparsons

07/23/2009, 10:53 PM	#3 (permalink)
trim81 Member Join Date: Jul 2005 Location: 626, Los Angeles Posts: 2,726 Likes Received: 0 Thanks: 381 Thanked 197 Times in 129 Posts	wow it hung on the palm screen for 20 minutes!?! i havent updated mine yet, but good to know I should wait upwards to that long
	Liked by

07/23/2009, 11:00 PM	#5 (permalink)
billybennett Member Join Date: Jul 2008 Posts: 334 Likes Received: 0 Thanks: 66 Thanked 76 Times in 33 Posts	I thought the doctor could fix "bricked" phones.
	Liked by

07/23/2009, 11:05 PM	#6 (permalink)
Xyg Member Join Date: May 2009 Posts: 1,112 Likes Received: 0 Thanks: 16 Thanked 213 Times in 129 Posts	You took the battery out during an OS update? Bad choice. It sounds like a visit to the doctor is in order for you.
	Liked by

07/24/2009, 12:51 AM	#8 (permalink)
GoldenCupKaKe Member Join Date: Jul 2009 Posts: 7 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	i waited and im bricked.. stuck in loop. shows start screen, then right when it flashes palm and goes into the welcome screen it hops right back to the palm logo screen...
	Liked by

07/24/2009, 12:57 AM	#9 (permalink)
zacarias Member Join Date: Jul 2009 Posts: 92 Likes Received: 0 Thanks: 8 Thanked 13 Times in 4 Posts	Take out your battery during an 87mb update, will you?! Not follow simple directions will you?! Yep. Should have seen that coming, bro.
	Liked by

07/24/2009, 12:59 AM	#10 (permalink)
rposa Member Join Date: Mar 2009 Posts: 266 Likes Received: 0 Thanks: 15 Thanked 26 Times in 19 Posts	Run the OS Doctor on it .. hope you had your pix backed up.. On the phone .. it says not to remove the abttery.. Don't take it back to Sprint .. fix it yuorself for christsakes..
	Liked by

07/24/2009, 01:39 AM	#13 (permalink)
wordweaver Member Join Date: Jun 2009 Posts: 316 Likes Received: 0 Thanks: 42 Thanked 48 Times in 29 Posts	I'm curious: What kind of battery life did you all (with the "bricked" phones) have BEFORE beginning the 87mb update? Wondering if perchance lower-than-optimal battery may have something to do with it. __________________ "Ever tried. Ever failed. No matter. Try again. Fail again. Fail better." ~ Samuel Beckett
	Liked by

07/24/2009, 02:05 AM	#14 (permalink)
GoldenCupKaKe Member Join Date: Jul 2009 Posts: 7 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	mine was charging through my laptop, 50% or close to that.
	Liked by

07/24/2009, 03:45 AM	#16 (permalink)
hmagoo Member Join Date: Jun 2009 Location: Palm Desert, CA Posts: 249 Likes Received: 1 Thanks: 38 Thanked 47 Times in 22 Posts	I updated, had the phone connected to AC charger, and on wifi.. let it download, had it sitting next to the bed with the slider open last time I looked the progress bar on the update (don't remove battery screen) was almost complete, now my phone is off and won't turn on. EDIT: I removed the battery since I could not wake the phone and now it is booting, booted up and everything looks fine. Last edited by hmagoo; 07/24/2009 at 04:14 AM.
	Liked by

07/24/2009, 06:20 AM	#17 (permalink)
Bag of Leaves Member Join Date: Jun 2009 Posts: 469 Likes Received: 0 Thanks: 27 Thanked 60 Times in 32 Posts	It takes a while on the Palm screen, longer than previous updates did. For those who haven't done the update yet, have patience and just let the device run its course.
	Liked by

07/24/2009, 06:41 AM	#18 (permalink)
zna03 Member Join Date: Jun 2009 Posts: 294 Likes Received: 0 Thanks: 94 Thanked 29 Times in 21 Posts	Yep I let mine update and run while I got ready and drove to work today. Took about 30 mins to complete the process. I figured it'd be a while since even the 14mb one took about 5-10 mins
	Liked by

07/24/2009, 07:43 AM	#20 (permalink)
Impulsebuyer Member Join Date: May 2009 Location: New York Posts: 529 Likes Received: 0 Thanks: 28 Thanked 32 Times in 19 Posts	Says your phone needs to be at least 30% charged to install on the screen...
	Liked by

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