Phone stuck in headset mode??

kitster · 07/07/2009, 08:09 PM

So on the way home today, I get a call (actually two) from someone at work. When I answer, I cannot hear anything - yet the call continues until the calling party hangs up.

I then return the call. I can't hear ringing or answering.. and the other person hangs up eventually.

So, after a couple of calls to my wife, I realize when I make a call or get one - the phone defaults to headset mode. Which is why I cannot hear anything. When I click on speaker - it works fine. I have Bluetooth turned off - so I have no idea why this would have ever happened.

The Sprint store told me I need to hard reboot. Before I do that, I would love to open it up to the board to see if anyone else has had the problem or can help!

thanks!
Kitster

jtiis · 07/07/2009, 08:26 PM

Not sure, this may be solved by the audio plug in and out trick. Just plug a headphone plug in the headphone input (obviously enough) a few times... I had this issue and it solved it... but, I'd used headphones on it before then... you didn't mention that but it still might work. Hope so...

kitster · 07/07/2009, 08:36 PM

Quote:

Originally Posted by jtiis

Not sure, this may be solved by the audio plug in and out trick. Just plug a headphone plug in the headphone input (obviously enough) a few times... I had this issue and it solved it... but, I'd used headphones on it before then... you didn't mention that but it still might work. Hope so...

True - I have used a headset before - but not too much.. worth a try...

No dice. I will keep trying. Calling Sprint tonight.

maxima2k53 · 07/07/2009, 08:40 PM

if it happens a lot just take it back to exchange bc i have no problems with that happening to me

jbelew · 07/07/2009, 09:21 PM

This happened to my launch day pre. Advaced tech support said to exchange it. Sprint store exchanged it no prob.

Zeinrich · 09/18/2009, 03:43 PM

So I had this happen, freaked me out.

Checked various forums, and one thing worked: blowing in the headphone jack! I tried plugging in a headphone, unplugging it, etc, it stayed in headphone mode (and while plugging and unplugging, some rather loud tones came through the headset, causing me to fear an overload or a short or something).

I had been listening over the hadphones. I wonder if I did something in the wrong order... or just used the wrong headphones. They're 3rd party, not Palm...

Dagmar Bumpers · 09/18/2009, 08:14 PM

This just happened to me and the only thing that fixed it was blowing out the headphone jack with a can of computer duster. Took about 1 second. Better than exchanging it since it will probably happen again.

Doug30 · 09/19/2009, 01:21 AM

This just happened to my Pre, I had to get it swapped out for another phone...

GregandTink · 09/19/2009, 01:52 AM

My launch day Pre has starting doing more and more. I'm getting ready to switch mine out too I guess. I know the problem is hardware and not software so I was hoping to just not use the jack that much, but I really love my Pandora to much.

What I need to know is how to get a new phone and not a refurb?

smerk16717 · 09/19/2009, 05:40 AM

I just had something like this happen, except I could hear system sound through the speaker but no music when I used the player. All calls could only be heard through the headphone jack.

What happened was I had been listening to music through the red/white stereo jacks on my van. When a call came in I could use the Pre hands free and hear through the speaks on the van... Well, I must have unplugged the phone from the van when I was in a call, because the phone got confused and stayed in headphone mode after I closed the dialer. I ended up calling my voicemail a couple of times until I could switch between normal mode and speaker mode. I then insured it was in normal mode, closed the dialer and bingo, all fixed. Good luck!

pathymo · 09/19/2009, 10:08 PM

Quote:

Originally Posted by Dagmar Bumpers

This just happened to me and the only thing that fixed it was blowing out the headphone jack with a can of computer duster. Took about 1 second. Better than exchanging it since it will probably happen again.

My phone got stuck in head set mode, I tried unplugging and plugging the head set in, restarted the phone..... I didn't have a can of air, so I just blew in the head phone jack and it started working again

SOLARTACO3 · 09/19/2009, 10:32 PM

Quote:

Originally Posted by pathymo

My phone got stuck in head set mode, I tried unplugging and plugging the head set in, restarted the phone..... I didn't have a can of air, so I just blew in the head phone jack and it started working again

I did the same thing, but i left the headset plugged in and restarted the phone took the jack out and worked fine.

Doug30 · 09/19/2009, 10:38 PM

Quote:

Originally Posted by GregandTink

My launch day Pre has starting doing more and more. I'm getting ready to switch mine out too I guess. I know the problem is hardware and not software so I was hoping to just not use the jack that much, but I really love my Pandora to much.

What I need to know is how to get a new phone and not a refurb?

I pleaded with the dude at the store but he would only give me a refurb, I had to replace the 1st refurb that same day, but the next one they gave me has worked perfectly...

lks25 · 01/04/2010, 08:53 PM

well i'm having the same problem. speaker phone works to answer calls but ear piece doesn't. also the screen sensor isn't working when i answer a call(the one that you put up to your ear and turns your screen off on a call).

I have tried the plug and unplug method and nothing...it keeps pausing my music when i take out the headphones...or if im on a call it will hang up when i plug and unplug...

this is my second pre that has done this, the first i just exchanged for a new one at the sprint store. I used a can of air to try and clean it but haven't tried the Qtip and alcohol method and would rather not lol.

any other suggestions?

07/07/2009, 08:09 PM	#1 (permalink)
kitster Member Join Date: Jun 2009 Posts: 39 Likes Received: 0 Thanks: 4 Thanked 2 Times in 1 Post	Phone stuck in headset mode?? So on the way home today, I get a call (actually two) from someone at work. When I answer, I cannot hear anything - yet the call continues until the calling party hangs up. I then return the call. I can't hear ringing or answering.. and the other person hangs up eventually. So, after a couple of calls to my wife, I realize when I make a call or get one - the phone defaults to headset mode. Which is why I cannot hear anything. When I click on speaker - it works fine. I have Bluetooth turned off - so I have no idea why this would have ever happened. The Sprint store told me I need to hard reboot. Before I do that, I would love to open it up to the board to see if anyone else has had the problem or can help! thanks! Kitster
	Liked by

07/07/2009, 08:26 PM	#2 (permalink)
jtiis Member Join Date: May 2009 Posts: 107 Likes Received: 0 Thanks: 0 Thanked 14 Times in 8 Posts	Not sure, this may be solved by the audio plug in and out trick. Just plug a headphone plug in the headphone input (obviously enough) a few times... I had this issue and it solved it... but, I'd used headphones on it before then... you didn't mention that but it still might work. Hope so...
	Liked by

07/07/2009, 08:40 PM	#4 (permalink)
maxima2k53 Member Join Date: Jul 2009 Location: Miami, Fl Posts: 3,596 Likes Received: 0 Thanks: 1,084 Thanked 247 Times in 206 Posts	if it happens a lot just take it back to exchange bc i have no problems with that happening to me
	Liked by

07/07/2009, 09:21 PM	#5 (permalink)
jbelew Member Join Date: Jun 2009 Posts: 137 Likes Received: 0 Thanks: 14 Thanked 6 Times in 6 Posts	This happened to my launch day pre. Advaced tech support said to exchange it. Sprint store exchanged it no prob.
	Liked by

09/18/2009, 03:43 PM	#6 (permalink)
Zeinrich Member Join Date: Aug 2009 Posts: 2 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Blowing in the jack works too! So I had this happen, freaked me out. Checked various forums, and one thing worked: blowing in the headphone jack! I tried plugging in a headphone, unplugging it, etc, it stayed in headphone mode (and while plugging and unplugging, some rather loud tones came through the headset, causing me to fear an overload or a short or something). I had been listening over the hadphones. I wonder if I did something in the wrong order... or just used the wrong headphones. They're 3rd party, not Palm...
	Liked by

09/18/2009, 08:14 PM	#7 (permalink)
Dagmar Bumpers Member Join Date: Jun 2009 Posts: 18 Likes Received: 0 Thanks: 1 Thanked 2 Times in 2 Posts	This just happened to me and the only thing that fixed it was blowing out the headphone jack with a can of computer duster. Took about 1 second. Better than exchanging it since it will probably happen again.
	Liked by

09/19/2009, 01:21 AM	#8 (permalink)
Doug30 Member Join Date: Jun 2009 Posts: 96 Likes Received: 0 Thanks: 11 Thanked 2 Times in 2 Posts	This just happened to my Pre, I had to get it swapped out for another phone...
	Liked by

09/19/2009, 01:52 AM	#9 (permalink)
GregandTink Member Join Date: Jul 2009 Posts: 180 Likes Received: 0 Thanks: 17 Thanked 14 Times in 13 Posts	My launch day Pre has starting doing more and more. I'm getting ready to switch mine out too I guess. I know the problem is hardware and not software so I was hoping to just not use the jack that much, but I really love my Pandora to much. What I need to know is how to get a new phone and not a refurb?
	Liked by

09/19/2009, 05:40 AM	#10 (permalink)
smerk16717 Member Join Date: Jun 2009 Posts: 38 Likes Received: 0 Thanks: 13 Thanked 4 Times in 2 Posts	I just had something like this happen, except I could hear system sound through the speaker but no music when I used the player. All calls could only be heard through the headphone jack. What happened was I had been listening to music through the red/white stereo jacks on my van. When a call came in I could use the Pre hands free and hear through the speaks on the van... Well, I must have unplugged the phone from the van when I was in a call, because the phone got confused and stayed in headphone mode after I closed the dialer. I ended up calling my voicemail a couple of times until I could switch between normal mode and speaker mode. I then insured it was in normal mode, closed the dialer and bingo, all fixed. Good luck!
	Liked by

01/04/2010, 08:53 PM	#14 (permalink)
lks25 Member Join Date: Jul 2009 Posts: 5 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	well i'm having the same problem. speaker phone works to answer calls but ear piece doesn't. also the screen sensor isn't working when i answer a call(the one that you put up to your ear and turns your screen off on a call). I have tried the plug and unplug method and nothing...it keeps pausing my music when i take out the headphones...or if im on a call it will hang up when i plug and unplug... this is my second pre that has done this, the first i just exchanged for a new one at the sprint store. I used a can of air to try and clean it but haven't tried the Qtip and alcohol method and would rather not lol. any other suggestions?
	Liked by

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