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  1. #1201  
    will never happen. If someone off contract can't get it for the price of a new customer, that just won't fly, especially with the disparity you're mentioning.
    Quote Originally Posted by sir_mycroft View Post
    3) Upgrade eligibility will be based on off contract price, so either $474 or $399 for existing Sprint customers.
  2. #1202  
    Quote Originally Posted by crogs571 View Post
    will never happen. If someone off contract can't get it for the price of a new customer, that just won't fly, especially with the disparity you're mentioning.
    It happens right now. Take a look at the Touch Pro for new contract signers vs. upgraders.

    HTC Touch Pro Reg Price = $579
    New to Sprint = $299
    1 year upgrade = $504
    2 year upgrade = $429

    Existing sprint customers do, and will continue to be, hosed.
    Last edited by sir_mycroft; 04/24/2009 at 12:24 PM. Reason: Got Price off of Sprint.com
    VisorPhone Clone
    (Please do not thank me - I find it scary)
  3. #1203  
    Only if you don't haggle. Off contract, i'd tell em to cancel me and id sign up as new. Pretty dumb if you ask me. Then again, maybe stuff like this attributes to poor CS ratings.
  4. #1204  
    Quote Originally Posted by cscoot03 View Post
    The Pre is already late & Sprint has an awful lot riding on this Pre, emails have been sent, classes are set so I'm sticking w/May 17th. I'l be content until then as long as my Treo Pro's keep working but I will add this - if Sprnt updates the Pro to 6.5 before the Pre release I'd start to thinking.
    Oh please, 6.5 is like putting an old hooker in a corset; it may look nicer, but it's not like it's going to work any better - it'll probably be worse!


    Quote Originally Posted by cbear853 View Post
    Patience is a Virtue as we said in the Army "Hurry up & Wait"
    Hooah!


    Quote Originally Posted by sir_mycroft View Post
    Sprint will have a varying price structure -

    1) New to Sprint - Pre for $149 with two year contract, instant and mail-in rebates.

    2) Off contract - $549

    3) Upgrade eligibility will be based on off contract price, so either $474 or $399 for existing Sprint customers.
    Quote Originally Posted by cardfan View Post
    Only if you don't haggle. Off contract, i'd tell em to cancel me and id sign up as new. Pretty dumb if you ask me. Then again, maybe stuff like this attributes to poor CS ratings.
    Agreed, you've got to haggle. And if it doesn't work, there's more than one person working at Sprint. Hang up (or try talking to a different in-store rep).

    That said, once you're eligible for the two-year upgrade you can also renew your contract, getting the new contract price and your upgrade discount.
    "'Form follows function' that has been misunderstood. Form and function should be one, joined in a spiritual union."
    Frank Lloyd Wright
  5. #1205  
    Quote Originally Posted by sir_mycroft View Post
    It happens right now. Take a look at the Touch Pro for new contract signers vs. upgraders...
    Quote Originally Posted by cardfan View Post
    Only if you don't haggle. Off contract, i'd tell em to cancel me and id sign up as new. Pretty dumb if you ask me. Then again, maybe stuff like this attributes to poor CS ratings.
    Four words folks

    Customer Retention
    Call them
  6. #1206  
    Quote Originally Posted by sir_mycroft View Post
    I posted this in the "Pre for 150" thread, but it should probably be posted here, as this is my prediction regarding pricing of the Pre that will be announce this Sunday for release on May 17th. This is what I see happening:

    Sprint will have a varying price structure -

    1) New to Sprint - Pre for $149 with two year contract, instant and mail-in rebates.

    2) Off contract - $549

    3) Upgrade eligibility will be based on off contract price, so either $474 or $399 for existing Sprint customers.

    Best Buy will also offer the Pre at or near Sprint's release -

    1) New and existing Sprint customers with full upgrade - $199, with instant an mail-in rebates.

    2) One year upgrade eligible Sprint users - $274

    3) Off contract, same as Sprint - $549
    Just out of curiosity do you have any reason to validate your prediction for this Sunday, or is it just 'gut feeling'?
  7. #1207  
    O.k., I do not believe in all my posts I have ever used the phrase "I just got off the phone with Sprint Customer Service..." But I guess there is a first time for everything.

    I just got off the phone with Sprint Customer Service about a rather unimportant (to you, the reader) issue but it involved my upgrading (see above posts by me) credit and the conversation ended something like this:

    Me: ...because I am interested in getting the Pre when it comes out.

    CS: The Pre is the phone you are interested in?

    Me: Yes, and I think it is comming out in May or June.

    CS: Yes, it is comming out sometime in May. Would you like to pre-order it now so you do not have an issue in the store?

    Me: ...Umm... Yeah, that would be great.

    CS: O.K. Let me contact someone in sales. Hold please.

    Me: !

    CS: Hello? I'm sorry, telesales does not have it in their system yet, but it will be out by the end of May. I suggest you call back in May....(pleasantries)

    Now, I would much rather have been able to tell you all that I had just Pre - Ordered, but this is the best I could do.
    Last edited by sir_mycroft; 04/24/2009 at 01:12 PM. Reason: It's "Off"
    VisorPhone Clone
    (Please do not thank me - I find it scary)
  8. #1208  
    Quote Originally Posted by backlund View Post
    Just out of curiosity do you have any reason to validate your prediction for this Sunday, or is it just 'gut feeling'?
    I am borrowing gbp's gut feeling:

    http://discussion.treocentral.com/pa...cement-12.html
    VisorPhone Clone
    (Please do not thank me - I find it scary)
  9. #1209  
    I think it's gonna come out June 1st. That seems pretty reasonable to me.
  10. #1210  
    as someone else has mentioned, upgrading your phone and renewing your contract are two separate things. Make both committments and you get the new subscriber price. Just upgrade your phone and pay more. Would think most are doing both at the same time.
    Quote Originally Posted by sir_mycroft View Post
    It happens right now. Take a look at the Touch Pro for new contract signers vs. upgraders.

    HTC Touch Pro Reg Price = $579
    New to Sprint = $299
    1 year upgrade = $504
    2 year upgrade = $429

    Existing sprint customers do, and will continue to be, hosed.
  11. #1211  
    Yes crogs571, very obsevant, it is usually an inclusion to help both the Sprint & the customer. Sprint must find the appropriate way to hold on to customers so that Sprint must stay alive. Thus the return to being faithful to Sprint. It's usually worth it.
  12. #1212  
    It's not rocket science. When getting a new phone and renewing your contract were only done at one time, his beef wasn't an issue. They've since separated phone and service so you get the option. If you only renewed your phone at that great discount without a service committment one could get a $199 phone, sell it on ebay to make a couple hundred bucks and then cancel their service and go elsewhere. Only giving a partial discount without a service commitment is just good business. In the grand scheme, how many people are on different schedules for a new phone and service committment? Would think the majority are doing both at the same time unless one is just a complete phone *****. And if that's the case, suck it up and pay up.
    Quote Originally Posted by cscoot03 View Post
    Yes crogs571, very obsevant, it is usually an inclusion to help both the Sprint & the customer. Sprint must find the appropriate way to hold on to customers so that Sprint must stay alive. Thus the return to being faithful to Sprint. It's usually worth it.
    Pixi: Sold. Pre: Passed off to another rep. Touchpad: Just a toy until Cloud syncing arrives, and a better doc editor.
  13. #1213  
    Ah so very true, but there are those on an income where they can also get the phones for free & still maintane the commitment to Sprint or whomever & their lives go on & still not become a ***** & have some very nice phones.
  14. #1214  
    I didn't even know that you can just upgrade your phone without renewing the contract. I just always have renewed the contract and have been with them for 8 years personally, and 2 years for my business. So for my business account, it will be the first renewal.
  15. #1215  
    I believe that ability is fairly new. It was a surprise to me when I finally got a local Sprint rep to take on our business account. We were all set to leave Sprint when they assigned us one. He straightened out our billing issues gave us all free Centros and things have been good since. He's the one that alerted me to that. I'm betting on getting my Pre form him for $100 or so.
    Pixi: Sold. Pre: Passed off to another rep. Touchpad: Just a toy until Cloud syncing arrives, and a better doc editor.
  16. #1216  
    That would be a sweet deal.

    My friend at Sprint told me that if you have the 99 Simply Everything Plan, you are eligible for a new phone with 150 bucks off every year, not just every two years. Have you heard of that before?
  17. #1217  
    yes, but if you're only a year into a two year service agreement, then that is the only discount you get. So if it lists at $550, you're paying $400 for it. If you're renewing your agreement and get an extra $200 off then you get it for $200. Just numbers for the sake of argument.

    I think the every year thing is true.
    Quote Originally Posted by MannyZ28 View Post
    That would be a sweet deal.

    My friend at Sprint told me that if you have the 99 Simply Everything Plan, you are eligible for a new phone with 150 bucks off every year, not just every two years. Have you heard of that before?
    Pixi: Sold. Pre: Passed off to another rep. Touchpad: Just a toy until Cloud syncing arrives, and a better doc editor.
  18. #1218  
    Quote Originally Posted by MannyZ28 View Post
    That would be a sweet deal.

    My friend at Sprint told me that if you have the 99 Simply Everything Plan, you are eligible for a new phone with 150 bucks off every year, not just every two years. Have you heard of that before?
    That would be one of the benefits of having a plan that qualifies for "Premiere" status.

    Sprint launches Premier program for insanely loyal customers and big spenders
    "'Form follows function' that has been misunderstood. Form and function should be one, joined in a spiritual union."
    Frank Lloyd Wright
  19.    #1219  
    Here is the email I got back in November regarding my account.

    Dear Mr. XXXXXXX,

    Thank you for contacting Sprint. I am glad to assist you regarding the
    handset upgrade.

    We do offer our customers the opportunity, to upgrade their phone, by
    offering rebates on new phones. Depending on how long you have had your
    phone, you may be qualified for a rebate of up to $150 on the purchase
    of a new PCS phone. For this, two year subscriber agreement needs to be
    renewed. Below is a listing of the rebate amounts and the basic
    conditions for the rebate

    Rebate Amount Condition for rebate

    $150.00 Phone should be active for 22
    months

    $75.00 Phone should be active for 12
    months

    I am glad to inform you that all the five phone numbers (XXXX) qualifies for the $75.00 rebate (each) and these
    phones will qualify for the $150.00 (each) rebate on December 01, 2008.

    Whenever the phone becomes eligible for the $150.00 rebate then it also
    becomes eligible to purchase the handset at the online price (same for
    new customers).

    So, each phone on your account will be able to purchase the handset at
    online price (same for new customers) after December 01, 2008. In this
    way, each phone will be able to upgrade the Palm Treo 755 handset at the
    discounted price of $199.99 after December 01, 2008.

    You may keep this email as a confirmation.

    You can also check the rebate eligibility by following the below steps:-

    1. Go to ?www.sprintrebates.com?.
    2. Click on check your eligibility under Sprint Rebates center (on the
    left hand side)
    3. Enter your phone number and Zip code

    If you require any further assistance then please feel free to reply.

    Thank you again for contacting Sprint. We appreciate your business.

    Sincerely,
    XXXXX
    Customer Service Specialist
    Sprint
  20. #1220  
    No offence towards the Sprint reply, but we all should already know this. My question to you is- Do you know how many codes & plans there 'really' are at Sprint? the more you investigate you will find there are So many ways that Sprint Can do for you... I know
    I find it amazing w/all these business & intelligent people w/ so many phones have no idea what ways Sprint can & will work for you.

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