11/27/2012, 11:56 PM
Windows XP 5.1 SP3
Java SE7 Update 09
Palm novacom running as automatic on Local System
Description of problem:
Ironically, I had been doing a bit of arranging and deleting of apps to tidy up in preparation of backing up and reinstalling the OS. This was because I felt the phone was getting 'crufty' after a years' use. I have installed Preware and installed some patches on the system. When the 2.2.4 update came along, I put off the installation to remove the patches first, but one night it happened automatically and some of those patches appeared to vanish. However, there seemed to be no problem with the phone's function.
This morning, the phone was being temperamental about logging into yahoo mail - I had to re-enter the password a few times. It would work, then ask for the password again.
When it gets temperamental, I usually perform a restart to see if this solves the problem. One common problem is the camera apparently not storing photos, but in fact, it seems the camera app and picture gallery are not logging the shots. Internalz will find them, but the camera won't display them and the gallery hangs on startup. Restart fixes this.
So far it's been pretty reliable & the worst I've had to do is the Triple-toggle restart.
So on this (normal) restart, it rebooted as normal but got no further than the pulsing HP logo.
The Triple-toggle restart works - no further than pulsing logo. Shift+Sym+R seems to do the same.
I can only switch off by pulling the battery.
Running without battery on USB gives a battery symbol with question mark. Putting in the battery starts the reboot - without pressing the power button.
Reinserting the battery does nothing until the power button is pressed - stuck boot again. With the phone off and battery in, plugging in the USB causes the stuck boot as above - again without pressing the power button. Also, putting the 'off' phone on the touchstone causes it to try to reboot (no power button press again).
Holding the volume rocker up, then pressing power does not boot into USB mode - the USB drive picture does not appear. It simply begins the same boot procedure. Maybe this is because it's not yet connected to the USB cable, but as above, plugging this in starts the boot. Windows recognises the device when it is plugged in, but as it is not in USB mode, I cannot access the drive. Without the battery, windows recognises it as (new hardware) OMAP device (and offers to look for drivers), but I don't know if I can do anything with that.
Running the webOS doctor from the command line, it doesn't seem to be seeing the device.
I have tried a few times, but not been persistent as yet. When this problem occurred, I wasn't too worried as I thought the device almost unbrickable and I assume the hardware is OK - remember this happened when I instigated a restart. The phone had not crashed or frozen. I assume it is something corrupted in the boot sequence.
I have some valuable files on the internal storage and would like to recover them if possible.
What is recovery mode, and how do I get into it? The link on the webOS internals page is a 404 on the HP site - which doesn't seem very helpful in general.
Should I use a 'downgraded' doctor for the previous OS version or stick with the current one (the phone thought it was on 2.2.4) At the moment, I assume this is irrelevant as novacom isn't recognising the unit at all, but my concern is that old patches are 'baked in' - but again I never noticed fresh problems.
I can try plugging away in the hope of detection, but at what point do I give up? Then what should I try? The last ditch resort? I assume this will wipe my media/internal files.
Also this phone was second hand from ebay, but if the EU guarantee is two years, I suppose there's a chance this is still under guarantee. Has anyone had any success with HP service?
Oh, yeah, obviously, I want my SIM card in my dumb handset so I can receive calls. Does it need to be in the pre while I'm working on it? Last known good configuration, etc...
Thanks in advance for any advice.