I am trying to upgrade a family member's Verizon Pre Plus to a Pre 2 but am having problems. I got a new in box Pre 2. I called Verizon to activate it on the line and they did it no problem. It goes through the activation where is asks to log in to the Palm profile. When I tap sign in, after a while it comes up saying: "Data Not Restored. We were unable to restore your data. Please wait a few minutes and try again. if you need help, visit palm.com/support/."
If I put in an incorrect password it tells me the password is incorrect.
I was concerned about a problem with the server but when I had Verizon switch back the line to the Pre Plus, the Pre Plus signed in without any problem.
I tried restarting, I tried doctoring to 2.1.0 but no dice.
When I sign in to the profile on the web site, it does list the Pre 2's Hex ID number as the active device.
I can't move on in the activation process to be able to use the phone. The phone is able to make a call (by tapping the phone icon in the notification area.
I did this for another family member about 3 months ago (phones purchased at the same time) and it went well (upgraded from a Pre Plus to a Pre 2).