Palm Pre 2 warrenty

[mattmers]

If I bought a new Palm Pre 2 from amazon, does may 1 year manufacturer warrenty apply?

[GMMan]

No: HP does not provide any support for webOS devices any more (save for any devices that still might be in warranty for whatever reason). Buying something second hand usually does not count as getting a new device, and hence no warranty.

[mattmers]

Originally Posted by GMMan

No: HP does not provide any support for webOS devices any more (save for any devices that still might be in warranty for whatever reason). Buying something second hand usually does not count as getting a new device, and hence no warranty.

It was new and in a sealed box.

[GMMan]

Hmm... Do you know when it was originally bought? The warranty states "one (1) year from the original purchase date", which I suppose would mean when the person who sold it to you bought it. In any case, don't expect there to be warranty service a year from now unless HP magically resumes making webOS devices.

[John Steffes]

Originally Posted by GMMan

Hmm... Do you know when it was originally bought? The warranty states "one (1) year from the original purchase date", which I suppose would mean when the person who sold it to you bought it. In any case, don't expect there to be warranty service a year from now unless HP magically resumes making webOS devices.

If one purchased from a carrier like AT&T or Verizon under contract, one would have a warranty for the duration of the contract, if one purchased or paid the carrier via creditcard some card companies double the warranty... So it depends, most likely the OP got it from Amazon, which is not a carrier, so I doubt there is a warranty... Contact Amazon?

[GMMan]

Hmm... I think I missed the Amazon part. It get's hard to tell at that point. If it was sold and shipped from Amazon, maybe there's a chance there'd still be warranty. But if it's sold by a third party through Amazon, and the seller isn't an authorized dealer, then there will likely not be warranty. Actually, I would ask HP to verify. They have an email form now.

[mattmers]

Yea, I emailed them and told them the things wrong so hopefully the will get back to me and I'll find out if the warranty coverage is valid. Its was from a third party dealer so lets cross my fingers.

[broncot]

Carriers handle warranty on their own, Verizon, for example, had refurbished phones they would send out under warranty, they have a bunch of stock for most phones as there are many customers who pay for extended warranty. Amazon (or whoever fulfilled the order) would likely replace the phone. HP is definitely not involved.

[mattmers]

Got the speakers working, took me rebooting it twice, and plugged and unplugged the headphone jack twice. yep so need to get a new one other then the rickety slider now lol. Think I'll buy a back up veer though.