Sorry to hear about your problem. This is the reason why I have yet to pull the trigger on a Pre 2 or Pre 3 though I love the platform. Even if it's only a 5% chance, when a device is not actively supported by it's manufacturer, your options are very limited when problems arise.
Originally Posted by jdlyall
I don't mind SOME level of problems, but I don't like the idea that after spending good money for something, you have no recourse if it is in fact defective.
It sad, with all of the passion around here, that the support component of owning a piece of electronics is something that passion alone can not fix. HP, are you hearing this? It's too late for them to change course, but if they had gutted it out, they would have been in a better place.
With Google, Microsoft, and Apple all producing hardware and software, there is noting but scraps left for anyone who makes JUST hardware for some other players OS. (Just ask HTC, Motorola, Nokia, and of course now HP)