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  1.    #1  
    Hello

    Probably my HP Palm Pre 2 got a bit too wet. Since a few days, it boots in loop: I can see the hp logo a few seconds, then the screen comes dark again, few seconds later, the logo again apears, and so on...

    So I tried WebOSdoctor, but it failes at 72% with "Error Updating Modem". Below I attached the last few cmd lines of the tool. It seems like the modem is broken.

    Do you think that is fixable? Can I at least get some data from the sd card?
    I can access the console in recovery mode with novaterm.


    Hope anyone can help me with my questions, Thank You.

    Best regards,
    Ben


    Code:
    27.06.2012 16:47:44 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Resetting modem to download mode ...........!
    27.06.2012 16:47:46 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization:
    27.06.2012 16:47:46 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:47:46 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:47:46 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Probing modem.............
    27.06.2012 16:47:46 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: probing : USB is not active
    27.06.2012 16:47:46 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Retrying..... Please wait
    27.06.2012 16:48:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:48:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Probing modem.............
    27.06.2012 16:48:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Probing modem failed with 2 retries!
    27.06.2012 16:48:11 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:48:11 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:11 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:21 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:48:21 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:21 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:31 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:48:31 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:31 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:41 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:48:41 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:41 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:51 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:48:51 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:48:51 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:49:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:01 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:11 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:49:11 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:11 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:21 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:49:21 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:21 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:31 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: 01
    27.06.2012 16:49:31 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:31 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:41 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: sh: /sbin/start: not found
    27.06.2012 16:49:41 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: sh: /sbin/start: not found
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: sh: /sbin/start: not found
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization:
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Open Port /dev/modemdiag Failed(2=No such file or directory)!
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Enable handshaking in ROM  Enable handshaking in ROM
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Please wait while restoring TIL/WAN.....
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ powerd Restored successfully!
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ TIL Restored successfully!
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ PmWanDaemon Restored successfully!
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: $ Releasing lock to port /dev/modemdiag
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization:
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Customization: failed to update pri/prl
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController logPrint
    INFO: Finished: Customization
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController postFlashEvent
    WARNUNG: Flash Failure
    err -1 "Error Updating Modem PRI/PRL!!!"
            at com.palm.nova.installer.core.stages.CustomizationStage.run(Customizat
    ionStage.java:142)
            at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:539
    )
            at java.lang.Thread.run(Unknown Source)
    27.06.2012 16:49:43 com.palm.nova.installer.recoverytool.CardController postFlas
    hEvent
    INFO: Flash End time (Fail) 1340808583984
    27.06.2012 16:49:43 com.palm.nova.installer.core.RdxUtils saveLogs
    INFO: from D:\Users\benjamin\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.2
    27.06.2012 16:49:43 com.palm.nova.installer.core.RdxUtils saveLogs
    INFO: to D:\Users\benjamin\AppData\Local\Temp\palmInstallerError0.log
    27.06.2012 16:49:43 com.palm.nova.installer.core.RdxUtils saveLogs
    INFO: from D:\Users\benjamin\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0.
    lck
    27.06.2012 16:49:44 com.palm.nova.installer.core.RdxUtils saveLogs
    INFO: to D:\Users\benjamin\AppData\Local\Temp\palmInstallerError1.log
    java.io.IOException: Der Prozess kann nicht auf die Datei zugreifen, da ein ande
    rer Prozess einen Teil der Datei gesperrt hat
            at java.io.FileInputStream.readBytes(Native Method)
            at java.io.FileInputStream.read(Unknown Source)
            at com.palm.nova.installer.core.RdxUtils.saveLogs(RdxUtils.java:219)
            at com.palm.nova.installer.recoverytool.CardController.saveLogs(CardCont
    roller.java:166)
            at com.palm.nova.installer.recoverytool.CardController.handleFailCase(Ca
    rdController.java:686)
            at com.palm.nova.installer.recoverytool.CardController.postFlashEvent(Ca
    rdController.java:860)
            at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:675
    )
            at java.lang.Thread.run(Unknown Source)
    27.06.2012 16:49:46 com.palm.nova.installer.recoverytool.CardController handleFa
    ilCase
    INFO: something failed, query to see if device is plugged in
    27.06.2012 16:49:46 com.palm.nova.installer.recoverytool.CardController handleFa
    ilCase
    INFO: exiting handleFailCase()
    err -1 "Error Updating Modem PRI/PRL!!!"
            at com.palm.nova.installer.core.stages.CustomizationStage.run(Customizat
    ionStage.java:142)
            at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:539
    )
            at java.lang.Thread.run(Unknown Source)
    27.06.2012 16:49:47 com.palm.nova.installer.recoverytool.runner.DeviceDiscoveryRunner$DeviceDiscoveryThread run
    INFO: got controller
    27.06.2012 16:49:47 com.palm.nova.installer.recoverytool.runner.DeviceDiscoveryRunner$DeviceDiscoveryThread run
    INFO: got devices 1
    27.06.2012 16:49:47 com.palm.nova.installer.recoverytool.CardController runnerFinished
    INFO: device runner done
    27.06.2012 16:49:47 com.palm.nova.installer.recoverytool.CardController runnerFinished
    WARNUNG: flashing failed, move to failed card
  2. getsun's Avatar
    Posts
    60 Posts
    Global Posts
    62 Global Posts
    #2  
    Does it work if you meta-doctor with DISABLE_MODEM_UPDATE = 1 ?
    And set:

    BYPASS_ACTIVATION = 1
    BYPASS_FIRST_USE_APP = 1
    ENABLE_DEVELOPER_MODE = 1


    You might try with another comm board too.
  3.    #3  
    Thank you getsun for the quick answer. I have tried the way you recommended. That way I was able to flash the image, but it still didn’t boot.
    I have installed SHR then (shr-project.org), which booted correctly. Still I could’t access gsm.
    It must be a hardware problem then and with no more warranty there is sadly no chance for success.

    Best regards,
    Ben
  4. #4  
    this may help:
    corrupted modem, fixed

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